i will be taking over the receiving department soon. any tips? i seem kinda overwhelmed with dex/nex all that jazz. i dont want to make any mistakes lol. i wish there was a book i could read when im not at work..
hopefully there's someone who has been training you at this position? Contrary to popular belief, there is quite a bit to do and to know. You're dealing with a lot of money and product being exchanged. When I first started and still today, I make sure that whatever product I'm paying for is present and accounted for. Sure there are occasional shortcuts you can take, but verifying quantities is pretty important. It's a good idea to check vendors when they leave the store, technically this is a requirement, but when it's busy and you're doing several things at once, it's easy to ignore a chip vendor wheeling out his "credits." (though those should technically be removed from the store before a delivery is brought in. The point is to be on the lookout. Sometimes it's easy to think you can trust everyone, but a lot of these guys are trying to cut costs any way possible, and one way to do that is to short you on product and hope that you'll miss it. I've been receiving for quite awhile so if you have any questions, post em!
Also, there are tests that you have to take periodically, when you take your certification exam, it might be a good idea to see if there are other resources (practice tests and the like) that could fill you in on things that you may not know. If you're just starting out back there, you might talk to your store manager and see if there are any other receivers in your district who might be willing to give you their number and let you call them should you run into trouble.
The DEX/NEX stuff isn't bad once you know what you're doing. THose, along with ASN, are just ways we receive the bills so you can select the right one, process it, and close it out. You'll find there are alternate ways to do this as well.
Thanks for the reply, this is the OP. The current receiver we have is training me, i just wish there was some things i could study away from work so i appreciate your reply! The dex/nex seems to be pretty easy the more i do them. I guess im just scared to have all this pressure of potentially losing the store money and what not. The store manager said i could spend the next 2 weeks training and the grocery manager said i can train for as long as i need. It helps having open minded managers rather than tyrants. One thing i noticed though is its easy to get in the habit of taking vendors word for it as far as product quantity is concerned and just letting them wheel things in and just closing out the bill. The paper work side is whats intimidating to me, all the other things i can do with a breeze (bread department, keeping backroom clean etc.)
Thanks for the reply, this is the OP. The current receiver we have is training me, i just wish there was some things i could study away from work so i appreciate your reply! The dex/nex seems to be pretty easy the more i do them. I guess im just scared to have all this pressure of potentially losing the store money and what not. The store manager said i could spend the next 2 weeks training and the grocery manager said i can train for as long as i need. It helps having open minded managers rather than tyrants. One thing i noticed though is its easy to get in the habit of taking vendors word for it as far as product quantity is concerned and just letting them wheel things in and just closing out the bill. The paper work side is whats intimidating to me, all the other things i can do with a breeze (bread department, keeping backroom clean etc.)
It is important to keep an eye on the vendors. I don't do receiving except for overnight deliveries that I don't need to check in. We had 4 good pallet jacks in our store and one bad one. A vendor asked to use the one I was using. A few minutes later, his partner brought it back. Well, they tricked me. They gave me the bad pallet jack. I have it marked so I know not to use it.
A receiver explained to me why the trash chute door is locked after a store manager told me it was because no one knew how to use it and always clogged the chute up. He had spent an hour trying to unjam it and was pissed off at the time. I finally told him to let me try and cleared it in 5 minutes. A vendor would bring the product into the store, the receiver would put it in the computer and pay the vendor. It was paid for and now belonged to Kroger. Anyway, back in the 80's a vendor claimed he was stocking the shelves during the evening. He was caught on tape throwing all the product in the trash chute instead of stocking the shelves. It was part of a training video that I have never seen. That is the main reason why the inside trash chutes are locked. The exterior chutes need to be locked for safety to keep people from hurting themselves while dumpster diving. The interior chutes are also probably locked so the younger CCs don't hurt themselves.
Thanks for the reply, this is the OP. The current receiver we have is training me, i just wish there was some things i could study away from work so i appreciate your reply! The dex/nex seems to be pretty easy the more i do them. I guess im just scared to have all this pressure of potentially losing the store money and what not. The store manager said i could spend the next 2 weeks training and the grocery manager said i can train for as long as i need. It helps having open minded managers rather than tyrants. One thing i noticed though is its easy to get in the habit of taking vendors word for it as far as product quantity is concerned and just letting them wheel things in and just closing out the bill. The paper work side is whats intimidating to me, all the other things i can do with a breeze (bread department, keeping backroom clean etc.)
no problem. The paperwork isn't bad as long as you keep it orderly. Staple vendor copies to the DSD copy and file it away before it gets lost, blown off the desk, etc. You can always reprint your store dsd copy, even for old invoices. This is handy to know because at times, vendor companies will lose their copy somehow and their bosses will request a copy. Rather than digging through boxes of physical paperwork, you can enter the #s and just print a new one (this is the case when they need proof that something was paid if they've lost their paperwork).
I used to panic when several vendors were lined up, but now I realize that it's pretty much a first come, first served kind of thing. You can be a dick and skip people who don't sign in (I generally just make sure people sign in as soon as I see them). If there's a vendor who is quick, I might ask another vendor if we can go ahead and check it in. Some vendors such as beer and wine can take quite a bit of time if the costs aren't right. You might have to find out which products aren't matching up, and potentially reject those (it's easier than worrying about prices not matching up).
Oh, how awesome! I didn't realize that we had several DSD receivers! If you have any particular questions I work receiving time to time and I'm very well versed in the vendors tricks.
Always make sure the numbers they spit at you are right. Don't take their word for it. ALWAYS count. Ask them to show you things. Even your most trusted vendor can make a mistake.
As far as the paperwork is concerned, just first come first serve it, put it all in a neat pile, and make sure to print your summery and daily, at the end, then on Saturday your weekly.
For my store saturday is our restocking day for Krispy Kreme, News papers, vendor logs, daily DSD reports, and vendor checkin sheets~
It was overwhelming for me at first, too, but you slowly get use to it! :)
NEX - When the vendors plug their machines in.
ASN - When the vendor has met certain requirements in product reliability and doesn't come up short and the invoice is sent by their warehouse.
Receiver Scan - Input the vendors number and manually scan the product.
An example for me is:
ASN, pepsi.
Receiver Scan, Beer and Wine
NEX, everyone else.
The particular vendor will/should know what you need to do for them if you are unsure. There should be a sheet with numbers for every vendors department. Reference it anytime you need to do a receiver scan and sometimes is needed for nex but shouldn't be used often. I think I need it for maybe Coke (12, Soft Drinks).
-- Edited by BagBoy on Friday 19th of February 2016 02:22:03 AM
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