I have had customers asking me to sell the individual bottles and or cans of beer that you use to make your own 6 pack of beer, and when I tell them that I cannot do that, they complain.
Either they tell me there are too many rules regarding that or they want to speak to a manager because they do not want to pay the money for a build your own 6 pack.
My question is this...
Does that restriction fall under the bureau of alcohol beverage control?
Or is it a combination of Kroger policy and the bureau of alcohol beverage control?
Some of the customers act like I am giving poor customer service, and when they look at the sign stating "ring the bell if you are highly satisfied", they comment out-loud that they are not.
Is there a sign telling customers they can't buy individual bottles of beer? Were you told the customers can't buy individual bottles or did you just assume they couldn't? When I was a checker, people came through all the time with just one or two bottles or cans of beer. We would have to ring them up by hand. The registers at the time I was a checker had a QUANTITY key and a FOR key. So if a six pack cost $4.99 and they only bought one, you would key in 1 <QUANTITY key>6 <FOR key> $4.99 ENTER. Of course if you didn't know the price of a six pack, you would have to send someone to go check.
Is there a sign telling customers they can't buy individual bottles of beer? Were you told the customers can't buy individual bottles or did you just assume they couldn't? When I was a checker, people came through all the time with just one or two bottles or cans of beer. We would have to ring them up by hand. The registers at the time I was a checker had a QUANTITY key and a FOR key. So if a six pack cost $4.99 and they only bought one, you would key in 1 <QUANTITY key>6 <FOR key> $4.99 ENTER. Of course if you didn't know the price of a six pack, you would have to send someone to go check.
When you scan those individual bottles or cans of beer, it shows up as item not found.
Then there was the customer who wanted me to charge her for only one bottle of beer that rang up as item not found. It was in the section where the bottles and cans are that you use to build your own six pack.
So I flagged down one of the assistant store managers, and he told her that those bottles and cans are not for individual sale. He told her that those bottles and cans are only used to build your own six pack of beer.
So I am not assuming anything since I was told this by a member of store management.
So what I would like to know is how to deal with the customers who want me to do that when a member of store management told a customer of mine that this is not possible as well as the one who feel that this is poor customer service.
Is there a sign telling customers they can't buy individual bottles of beer? Were you told the customers can't buy individual bottles or did you just assume they couldn't? When I was a checker, people came through all the time with just one or two bottles or cans of beer. We would have to ring them up by hand. The registers at the time I was a checker had a QUANTITY key and a FOR key. So if a six pack cost $4.99 and they only bought one, you would key in 1 <QUANTITY key>6 <FOR key> $4.99 ENTER. Of course if you didn't know the price of a six pack, you would have to send someone to go check.
When you scan those individual bottles or cans of beer, it shows up as item not found.
Then there was the customer who wanted me to charge her for only one bottle of beer that rang up as item not found. It was in the section where the bottles and cans are that you use to build your own six pack.
So I flagged down one of the assistant store managers, and he told her that those bottles and cans are not for individual sale. He told her that those bottles and cans are only used to build your own six pack of beer.
So I am not assuming anything since I was told this by a member of store management.
So what I would like to know is how to deal with the customers who want me to do that when a member of store management told a customer of mine that this is not possible as well as the one who feel that this is poor customer service.
Like the the other poster said, they need to put up a sign where customers can plainly see it that says bottles cannot be sold individually. If a customer complains just ask them if they've ever asked someone in dairy if they could buy just one egg.
Is there a sign telling customers they can't buy individual bottles of beer? Were you told the customers can't buy individual bottles or did you just assume they couldn't? When I was a checker, people came through all the time with just one or two bottles or cans of beer. We would have to ring them up by hand. The registers at the time I was a checker had a QUANTITY key and a FOR key. So if a six pack cost $4.99 and they only bought one, you would key in 1 <QUANTITY key>6 <FOR key> $4.99 ENTER. Of course if you didn't know the price of a six pack, you would have to send someone to go check.
When you scan those individual bottles or cans of beer, it shows up as item not found.
Then there was the customer who wanted me to charge her for only one bottle of beer that rang up as item not found. It was in the section where the bottles and cans are that you use to build your own six pack.
So I flagged down one of the assistant store managers, and he told her that those bottles and cans are not for individual sale. He told her that those bottles and cans are only used to build your own six pack of beer.
So I am not assuming anything since I was told this by a member of store management.
So what I would like to know is how to deal with the customers who want me to do that when a member of store management told a customer of mine that this is not possible as well as the one who feel that this is poor customer service.
Like the the other poster said, they need to put up a sign where customers can plainly see it that says bottles cannot be sold individually. If a customer complains just ask them if they've ever asked someone in dairy if they could buy just one egg.
That is a good way to respond.
I will use this one when the next customer in my line complains about this.
I plan on going over to the beer and wine dept. to see whether or not there is a sign stating this.
-- Edited by yankeedog on Saturday 1st of April 2017 04:22:15 PM
There is a code that you can type in at the register that allows you to ring up a single bottle of beer (if I recall, the price comes out to be $1.99). Scanning the bottle itself will indeed bring up an "Item Not Found" message. Unfortunately, I don't remember the code, sorry. Ask someone knowledgeable on your front end, like the CSM or ACSM, or a cashier that's been there for a long time. One of them probably knows the code.
Our liquor license does not permit individual beer bottle sales. Don't try to override or use key sequences to sell just one bottle without store manager approval. It has to be sold by the 6 pack.
I used to get customers who wanted to buy just one or two from the build your own 6 pack. Usually it was just a matter of them not reading the sign.
Offer to let them go fill a box. Explain that individual sales are illegal in this case if they get mad. After that, refer to management,
Our liquor license does not permit individual beer bottle sales. Don't try to override or use key sequences to sell just one bottle without store manager approval. It has to be sold by the 6 pack.
I used to get customers who wanted to buy just one or two from the build your own 6 pack. Usually it was just a matter of them not reading the sign.
Offer to let them go fill a box. Explain that individual sales are illegal in this case if they get mad. After that, refer to management,
I noticed a couple of days ago that there are signs stating no individual bottle sales for the build your own 6 pack.
We can sell individual bottles of beer in our store-there is a section for that. We have Miller Lite, some speciality brands, Heineken, etc. I guess our state liquor laws allow it.
