People need to stop complaining about each other. They need to stop finding faults in others. They need to accept their part in the problem and resolve it. Blaming others gets you nowhere. It doesn't solve the problem. I am one of the first ones that will admit my mistakes. Heck I put my name on my mistakes. Management obviously does not care about your issue. One of my favorite sayings is "You can't fix it if you don't know what it is" Confront me face-to-face. Tell me what I'm doing wrong and I will change it. When you are in your department and customers are around 'Take care of the customers and stop complaining' Customers come first. They don't want to hear about all your problems. This is why we are rating so low. Customers are listening to the employees whine about their job and the people they work with. THAT ISN'T FRIENDLY!!
I agree. Leave the drama at the door. Customers do not care about your problems. Nor do they have to listen. We listen to theirs... Why? Because it's our job and what we are paid to do. It's part of being friendly.
Also, we need to stop worrying about what xxx did and didn't do. Just worry about what you have to do to keep your area flying right. Don't fall into gossip and rumors. Don't worry about the "co-worker who has 22 toes and is having dinner with The President Of Mars."
Also if you have a problem with someone resolve it privately. Not in view of customers. Our deli dept has a "show" every day. It's getting to where all you need is a folding chair with a blanket and popcorn to watch all that unloads there. If everyone focused in their jobs rather than faults and rumors of others, the workplace would be a better place. Almost.
People need to stop complaining about each other. They need to stop finding faults in others. They need to accept their part in the problem and resolve it. Blaming others gets you nowhere. It doesn't solve the problem. I am one of the first ones that will admit my mistakes. Heck I put my name on my mistakes. Management obviously does not care about your issue. One of my favorite sayings is "You can't fix it if you don't know what it is" Confront me face-to-face. Tell me what I'm doing wrong and I will change it. When you are in your department and customers are around 'Take care of the customers and stop complaining' Customers come first. They don't want to hear about all your problems. This is why we are rating so low. Customers are listening to the employees whine about their job and the people they work with. THAT ISN'T FRIENDLY!!
Well ahead of you on this one. I totally came to that revelation when I was screwing up my own work in the last few weeks. Cause I was overly worried about making sure enough work was getting done when particular peeps on my shifts would slack off. Hell I had to do a life size reality check on myself and get back to realizing I can only control what I do and not anybody else but myself.
Still actually trying to shake it off this week to be honest with you. As I never realized how sneakily some of the drama can sink into your pores and throw you off your own game. Thankfully I don't take it out on customers in a bad way. But yea, dealing with tons of witching and folks talking about others and other drama so often can be a doozy most days that I truly try and steer clear of.
There is a courtesy clerk who is like this at the location I work at.
She complains to me as well as to the customers about 1) her problems, 2) her crappy job, 3) and anything else.
She does not want any cashier helping her bag the groceries because she wants to prove to everyone that she can do the job on her own, even when there is a line of customers waiting to be checked out.
She has told me that she has Asperger's.
It seems that her attitude affects her work.
The problem with her wanting to bag the customers groceries on her own without any help is that it affects the cashier's metrics, and I am a cashier.
She bags my customer's groceries.
One of the Assistant Store Manager's noticed earlier this week that there was a line of customers waiting to be checked out at the register I was assigned to.
She was bagging the groceries.
He helped her bag, but it was clear that she was not happy about that.
He asked me why I was not bagging, and I told him that she does not like it when the cashier bags as well.
He said that it is not about her... that it is about the customer and that there were customers waiting to be checked out.
After he had left, I helped her bag the other customer's groceries.
She commented out-loud 1) to not do that, 2) why are the cashier's not outside pushing the shopping carts, and 3) the cashiers need to load the heavy items into the customer's carts.
This all happened in front of the customers.
That was an awkward situation for me.
What is the solution to this problem?
Tell her that cashiers can and will help bag to keep customer lines flowing. Deal with it.
Tell her that cashiers do not normally get carts unless necessary. Deal with it.
Tell her not to tell cashiers how to do their jobs. Deal with it.
Basically just tell her to myob, do her own job as assigned, not worry about anyone else, and... Deal with it.
I know how both of you feel in that situation. I'm a self learner. I have to do it to learn it. Customers do come first and she needs to realize that. If it were me in your situation I would ring up enough items for her to put into at least 2 bags and start bagging the rest as I was ringing them up. Once those 2 bags are full give her a few more items. I would not respond to her when she gets mad, Talk to the customers. Ask them how their day is or talk about the weather. If you don't respond she will get the clue and the customers will recognize your patience with her.
