I am a new cashier. I have been working at a PS in a local market going on 2 months. My FES is always harping on us to raise our IPM. We have a FE goal to hit of 22. My question:
Is this realistic?
Does kroger have a storewide IPM goal?
Woulg kroger rather I scan fast or engage customers?
It's realistic, unless you're old or have some kind of health problem that prevents you from scanning really fast.
Yes.
They'd rather you do both of course, but at least in my store, engage customers.
Also, at least in our district, you CANNOT be punished in any way for having low IPM, as it's borderline age discrimination. They can nag at you all they want, but not much beyond that. Speaking as a younger employee, some of our best hires may be old and have low IPMs, but they truly care about their jobs and their customers, and are always outgoing and friendly with people.
-- Edited by Going 4011 on Tuesday 25th of April 2017 06:48:07 PM
-- Edited by Going 4011 on Tuesday 25th of April 2017 06:48:47 PM
Depends. I can usually do 30 items per minute on a regular lane, sometimes better, but I'm lucky to hit 15 on express. Depending on how it's averaged, it could possibly be realistic. Going any faster is too difficult since it requires the cooperation of the customer not to be slow and retarded. And if you get that WIC-er who insists that she always gets whole milk or canned green beans, or an extreme couponer, there goes your score.
The worst part is that if you ever hit the goal, the goal will be raised until it's impossible. Except, it will be your fault because you didn't try hard enough.
Your items per minute will never be good enough, never. So it doesn't matter. Even if I'm at the top of the list, somehow it still provokes an obnoxious lecture about how it actually isn't fast enough, and that it needs to be faster still every week. One week, when they were giving me a really hard time, I deliberately crashed my score into the 70's. It was glorious.
Woulg kroger rather I scan fast or engage customers?
Once upon a time, Kroger went on a massive customer service kick. I think Winco was coming to my city, or maybe it was something else. Doesn't matter.
So, I decided to do an experiment. I decided that I would take them at their word, and give the very best possible customer service I could that week.
My CCG's plummeted. I got a 15 minute lecture, a sheet of scanning tips, and the manager made me watch her scan for another 10-15 minutes.
I am a new cashier. I have been working at a PS in a local market going on 2 months. My FES is always harping on us to raise our IPM. We have a FE goal to hit of 22. My question:
Is this realistic?
Does kroger have a storewide IPM goal?
Woulg kroger rather I scan fast or engage customers?
It's very realistic unless you're on an express bagging for yourself. There's goals set for both lanes, there's even an ELMS time table for each task from check to WIC to getting an override. IPM is easier to control than tender time because of how customers are. So we focus on IPM. I think it's 28 & 18 but it's varied over the past few years.
Kroger wants both but when it comes down to it, customers want fast checkout more. They advertise fast checkout, they spent millions on those quevision sensors and monitors, and all that so they can get customers out "fast" which in my division means 40 seconds or less from the time they get in line.
I am a new cashier. I have been working at a PS in a local market going on 2 months. My FES is always harping on us to raise our IPM. We have a FE goal to hit of 22. My question:
Is this realistic?
Does kroger have a storewide IPM goal?
Woulg kroger rather I scan fast or engage customers?
It's very realistic unless you're on an express bagging for yourself. There's goals set for both lanes, there's even an ELMS time table for each task from check to WIC to getting an override. IPM is easier to control than tender time because of how customers are. So we focus on IPM. I think it's 28 & 18 but it's varied over the past few years.
Kroger wants both but when it comes down to it, customers want fast checkout more. They advertise fast checkout, they spent millions on those quevision sensors and monitors, and all that so they can get customers out "fast" which in my division means 40 seconds or less from the time they get in line.
Not with my older customers.
I was scanning as quickly as possible last Friday, and those customers were upset that I was rushing them to get out the store.
I was following what the Front End supervisor and manager wanted use to do, but my older customers were not happy about that.
I am a new cashier. I have been working at a PS in a local market going on 2 months. My FES is always harping on us to raise our IPM. We have a FE goal to hit of 22. My question:
Is this realistic?
Does kroger have a storewide IPM goal?
Woulg kroger rather I scan fast or engage customers?
It's very realistic unless you're on an express bagging for yourself. There's goals set for both lanes, there's even an ELMS time table for each task from check to WIC to getting an override. IPM is easier to control than tender time because of how customers are. So we focus on IPM. I think it's 28 & 18 but it's varied over the past few years.
Kroger wants both but when it comes down to it, customers want fast checkout more. They advertise fast checkout, they spent millions on those quevision sensors and monitors, and all that so they can get customers out "fast" which in my division means 40 seconds or less from the time they get in line.
Or, you know, they could have spent all that money are hiring cashiers and paying them better, so fast check-out would actually be a thing. Most people being hired for minimum wage aren't going to put up with being pestered over going faster, faster and faster. When I was a surge check, the FES had the nerve to get on me about not going fast enough when I wasn't even a cashier. My reaction? Well, everytime they got on me, I went slower, and slower.... and s-l-o-w-e-r to the point where the lazy red vests would have to get on registers themselves because of how long my line was getting. I deliberately made myself get "stuck" on a register so that I'd claim some of their precious overtime as often as I could, resulting in the FES to get chewed out by management regularly. Serves. Them. Right. Screw this penny-pinching company.
TC, you may "care" now about these things, but give it another couple of months and you won't worry about such things anymore. The reason being these expectations are unreasonable to begin with considering all the many things that can kill your time.
I am a new cashier. I have been working at a PS in a local market going on 2 months. My FES is always harping on us to raise our IPM. We have a FE goal to hit of 22. My question:
Is this realistic?
Does kroger have a storewide IPM goal?
Woulg kroger rather I scan fast or engage customers?
It's very realistic unless you're on an express bagging for yourself. There's goals set for both lanes, there's even an ELMS time table for each task from check to WIC to getting an override. IPM is easier to control than tender time because of how customers are. So we focus on IPM. I think it's 28 & 18 but it's varied over the past few years.
Kroger wants both but when it comes down to it, customers want fast checkout more. They advertise fast checkout, they spent millions on those quevision sensors and monitors, and all that so they can get customers out "fast" which in my division means 40 seconds or less from the time they get in line.
