i work in clicklist as an attendant; we pull orders that customers have placed online, take them to their cars, load their groceries into their cars and process their payments on an ipad.
recently, i get a call from a fellow employee saying the district manager is there that day (she oversees clicklist at those different stores in the region) and that she is trying to fire me for processing a payment of over $1000 on the ipad; from what i understand she is blaming me for overcharging a customer, presumably by a few hundred dollars. while i see how its possible that i could have, since we 1) type the balance from the receipt onto the ipad then swipe their card and 2) sometimes we run far behind and have no time to think, i haven't made any kind of an egregious error like that in my three months there, and i'm always sober on the job. i have parked my dolly with empty totes on it behind a customers car when it was a really busy day and i was trying to take care of multiple customers at once (he filed a complaint with the company and i didn't get any kind of a disciplinary action)
i'm not saying i didn't do this, but i've never done it before and i don't have any proof before me to say that i did; there was another worker who could have done it -- if either one of us did -- but she also seems competent to me. she never messes up anything like that, and i asked my department manager for proof that she or i did this. department manager asks district manager what to do and she tells her to write both of us up since she doesn't know which of us did it. obvious bull****, right? you can't just write up an innocent person because you assume one of them is guilty. i tell the department manager that i will go over it with the store manager and she says he left for the day but that a co-manager will be reviewing video footage. the video doesn't zoom in nearly close enough lol to see fine finger movements on a small, digital screen. i suppose they will just see which attendant(s) were outside at the time of the transaction? unless they show me on record the time of the transaction and me outside i will refuse to sign any write up.
i don't pay union dues so i dont feel comfortable pressing the issue of representation but i won't lie down and take it. i come to work on time every day and on off days (which i'm getting ready not to do any longer) and i can't believe they want to usher me out. perhaps it is because i joined in briefly to gossip about the district manager one time and someone recorded or relayed the statement to her (it came back to me). at this point tho i stand by what i said that day many weeks ago.
anyway, say i DID do this (which i still seriously doubt), how does it call for disciplinary action? a mistake is a mistake; there was no recklessness or poor decision making that lead to the occurrence. no violation of company policy or standard operating procedures of the department; having to enter the balance manually simply leaves room for error over eventually hundreds of payments an attendant processes. apparently, i have made much smaller mistakes such as: entering 125.24 instead of 124.25, but a charge of over a thousand dollars i believe is so apparently obvious that it is impossible unless the attendant is consistently prone to error or high/intoxicated on the job (or perhaps dealing with very high stress).
No, do not sign a write-up. Never sign a write-up. If you do, you acknowledge that you were wrong and the union can't fight the write-up.
They can give you a write-up with "refuse to sign". Then, you can grieve it thru the union. Not sure what state you are in but I think the union will fight the write-up for you if you are in my state.
There is a reason Kroger is doing away with the Ipads and switching over to online payment only for stores with ClickList. My store made the transition about a month and a half ago. We too had issues with customers being overcharged (or in rare instances, charged twice). Nobody though was fired over it. We had some verbal warnings given out, and there may have even been one or two CAs, but nobody was terminated.
You say that you're not in the union, but regardless of whether you're a union member or not, the same union contract applies and you can't be terminated on the spot (unless it involves theft, but this obviously isn't a theft-related issue). As long as you're past your probationary period, you don't have to worry. Do not sign anything without a union steward/union representative in the room. Kroger likes to bully employees (and act like you have no rights as an employee) into signing stuff without union representation, but that's just Kroger being dishonest and hoping that you aren't aware of what your rights are.
Until your district switches over to online payments for e-Commerce transactions, just make sure you take an extra minute to verify your Ipad information. You'll find your job will get easier and less stressful once you no longer have to worry about messing around with the Ipad.
There is a reason Kroger is doing away with the Ipads and switching over to online payment only for stores with ClickList. My store made the transition about a month and a half ago.
So what happens if you're out of something or have to make a substitution? When does the customer actually pay for the order? When they place it or do you send them a text or e-mail informing them their order is ready but contains substitutions.
There is a reason Kroger is doing away with the Ipads and switching over to online payment only for stores with ClickList. My store made the transition about a month and a half ago.
So what happens if you're out of something or have to make a substitution? When does the customer actually pay for the order? When they place it or do you send them a text or e-mail informing them their order is ready but contains substitutions.
The customer's card of choice is charged after he or she has picked up the order. If a customer doesn't agree with the substitution choice(s), then the attendant returns with the product(s) and we take the items off the order. The customer is then informed of his or her new order total. Within a forty-eight hour window, the customer's card is charged the amount shown on the receipt rather than the estimated amount shown on the website/app.
ive had multiple people try to explain this to me now about what i supposedly did, but it makes no sense; they say i somehow registered a cash payment of 17k dollars or something. when i posted i didn't understand the issue and i still don't. there is an option on the ipad to ring up a cash payment, but we always take cash inside and have the marshal ring it up. so there's basically no way i or anyone did this since you never have to use this setting. not thinking anyone was overcharged, and i must say its unprofessional that i never had a manager clearly explain the issue. haven't heard anything else about it today, so that's good. i hate the ipads
ive had multiple people try to explain this to me now about what i supposedly did, but it makes no sense; they say i somehow registered a cash payment of 17k dollars or something. when i posted i didn't understand the issue and i still don't. there is an option on the ipad to ring up a cash payment, but we always take cash inside and have the marshal ring it up. so there's basically no way i or anyone did this since you never have to use this setting. not thinking anyone was overcharged, and i must say its unprofessional that i never had a manager clearly explain the issue. haven't heard anything else about it today, so that's good. i hate the ipads
Even when we had the Ipads, cash was never, ever allowed. We've only ever accepted credit/debit cards as payment. That's it. To me, it sounds like someone isn't being honest with you. As long as nothing more is said about it, I'd just leave it alone and focus on doing your job the best you can.
