Just because we all wear the same uniform, doesn't mean that we can all do the same jobs. No I cannot unlock your Uscan for alcohol or fix something outside of Customer mode. Just because I do liquor poles for set up / opening / closing doesn't mean I can get something out of lockup for you, I am not authorized to do so and my CSR or Service desk person has to as they have keys to.
As a cashier on Uscan, being yelled at by the lifers (and management) for not giving the perishables immediately to the baggers. But when I try to, the baggers give me a nasty face and just put it in the goback carts when I'm not looking. Last week I ended a shift near closing and was amazed that there was two full carts worth of perishable items that had been sitting there since my shift began.
Seeing tons of unused plastic bags on the floor and on the registers as garbage because the cashiers and baggers can't be bothered with the extra effort needed to get them open (A lick of the finger is all it takes!). Then be surprised when the store runs out of bags the next day, or cuts hours cause they have to spend money on more bags.
People who come to the express lanes with 250 dollar orders.
Around those "special" times of the month this tends to happen about a dozen times a week.
I asked my CSM what to do about it, and she said "nothing you can do. Take the customer but inform them for future reference."
Well, I did that with one guy. He seemed like the most pleasant laidback guy in the world until I was 90% done with his order, and told him that I didn't mind taking him this one time, but I'm an express lane.
He reacted as if I called his mother a whore.
Since our customers are too precious and delicate to hear that they have done something wrong, I say we get a picture of Samuel Jackson's face by each express lane that says
There's too much interaction with customers. I was never a people person, but now i just loathe people. This job is not a good fit for me. Sometimes I think about drinking on the job, but then I'm worried it might ruin drinking for me.
But when I try to, the baggers give me a nasty face and just put it in the goback carts when I'm not looking.
That's an interesting one. The smart ones usually figure out that it's a ticket to go play in the aisles or whatever for 10 minutes and will BRAWL over it. The dumb ones can't find anything but are too stupid to just hide it somewhere and then go play, so they'd rather just throw it away.
Seeing tons of unused plastic bags on the floor and on the registers as garbage because the cashiers and baggers can't be bothered with the extra effort needed to get them open (A lick of the finger is all it takes!). Then be surprised when the store runs out of bags the next day, or cuts hours cause they have to spend money on more bags.
Can't lick my fingers. Too much leaky meat, money is dirty, and all the customers lick their fingers too. It's disgusting.
I let the bags pile up because they are too slow and clumsy to use. We don't have enough courtesy clerks, so I have to bag a lot of stuff myself. I'll use loose bags if it's slow, but that's about it.
My store runs out of bags because it's nobody's job to order them. So nobody orders them. The one manager who ordered them and got things done was transferred. Everyone else is too lazy, dumb, or willfully ignorant to order them.
Just about everything it seems now! Programs are rolled out without going though appropriate testing, but "It works" when it really didn't work at the testing stores. Remember when "Walmart" was the big monster for the company?! Key Retailing, "Customer 1st" was the solution........ when was the last time you saw something "Customer 1st" or Key Retailing? They have been replaced by "Standards" and OSAT!! So weird question....... Key Retailing was to eliminate added procedures/tasks/hours that do not add value to the customers and eliminate waste. So now we have "Standards" adding to the workload, but yet we are not adding and hours? "Customer 1st" was replaced with OSAT...... So lets see the biggest complaints with OSAT! Out of Stocks, Friendly Associates, Fast Service! What was the company response?
Eliminate stock on shelves (Order Evolution) How is ordering one case every day easier then stocking 2 cases every 2 days? (While its not in the stores, its still in the warehouse, so your not saving any money)
-Solution-Allow the stores to stock as the used to. If the issue was about slow moving items being Fully Stocked, cut down the shelf facing. (You don't need 10 facings x2 high of pumpkin in any month except November)
Friendly Associates are friendly when they are not being managed 100% of the time. Yes Associates need to be doing their jobs, helping customers, being productive.....but then you give an associate 120% of a workload and then ask them why they are not friendly and ask them why they didn't get their job done?
Fast Service... Yes Associates need to be doing their jobs, helping customers, being productive.....but then you give an associate 120% of a workload and then ask them why they are not friendly and ask them why they didn't get their job done?
There's too much interaction with customers. I was never a people person, but now i just loathe people. This job is not a good fit for me. Sometimes I think about drinking on the job, but then I'm worried it might ruin drinking for me.
Can't lick my fingers. Too much leaky meat, money is dirty, and all the customers lick their fingers too. It's disgusting.
Okay, forget I said to lick the fingers. That is gross, I agree. What I do is keep a damp wet cloth nearby. Or better yet a small spray bottle of water, even the cleaning spray bottle they leave by the registers would do. Just spray a drop of the water/solution to your finger and boom, easy opening of troublesome bag. And when those are not around, if a customer was buying a frozen dinner or a gallon of milk, just touch your thumb on the surface of the item and then use that to open the bag. I believe they even make a special wax product, that fits in your pocket, just for this purpose.
I was a cashier for two years at a totally different grocery chain, and we had to bag as we scan. I never threw away a single bag. And I kept up the same pace as the other cashiers. I saw the same thing there as I do here. It just bugs me a little to see that.
There's too much interaction with customers. I was never a people person, but now i just loathe people. This job is not a good fit for me. Sometimes I think about drinking on the job, but then I'm worried it might ruin drinking for me.
But when I try to, the baggers give me a nasty face and just put it in the goback carts when I'm not looking.
That's an interesting one. The smart ones usually figure out that it's a ticket to go play in the aisles or whatever for 10 minutes and will BRAWL over it. The dumb ones can't find anything but are too stupid to just hide it somewhere and then go play, so they'd rather just throw it away.
Seeing tons of unused plastic bags on the floor and on the registers as garbage because the cashiers and baggers can't be bothered with the extra effort needed to get them open (A lick of the finger is all it takes!). Then be surprised when the store runs out of bags the next day, or cuts hours cause they have to spend money on more bags.
Can't lick my fingers. Too much leaky meat, money is dirty, and all the customers lick their fingers too. It's disgusting.
I let the bags pile up because they are too slow and clumsy to use. We don't have enough courtesy clerks, so I have to bag a lot of stuff myself. I'll use loose bags if it's slow, but that's about it.
My store runs out of bags because it's nobody's job to order them. So nobody orders them. The one manager who ordered them and got things done was transferred. Everyone else is too lazy, dumb, or willfully ignorant to order them.
It is the Grocery Departments' job to order the paper and plastic bags. Wine and other bags are ordered thru supplies. The day manager can order them thru ISO. The night manager can add them to their order. They can both get the msi # from the grocery coordinator. The Grocery managers also order Kroger plus cards here.
Up by me, it is managements job to do any ordering of supplies (bags or otherwise) as AP has started cracking down on employees just willy nilly taking stuff off the shelves (pens, notebooks, paper, etc.) which is resulting in shrink (and theft.)
People who come to the express lanes with 250 dollar orders.
Around those "special" times of the month this tends to happen about a dozen times a week.
I asked my CSM what to do about it, and she said "nothing you can do. Take the customer but inform them for future reference."
Well, I did that with one guy. He seemed like the most pleasant laidback guy in the world until I was 90% done with his order, and told him that I didn't mind taking him this one time, but I'm an express lane.
He reacted as if I called his mother a whore.
Since our customers are too precious and delicate to hear that they have done something wrong, I say we get a picture of Samuel Jackson's face by each express lane that says
"EXPRESS MOTHER****ER! DO YOU READ, IT???"
nothing you can do. Take the customer but inform them for future reference.
this is the safest way to go, but i tell them in the beginning. you won't get in trouble for taking them, but you will if you don't take them and they complain.
i hate when people come into express lanes like that
There's too much interaction with customers. I was never a people person, but now i just loathe people. This job is not a good fit for me. Sometimes I think about drinking on the job, but then I'm worried it might ruin drinking for me.
But when I try to, the baggers give me a nasty face and just put it in the goback carts when I'm not looking.
That's an interesting one. The smart ones usually figure out that it's a ticket to go play in the aisles or whatever for 10 minutes and will BRAWL over it. The dumb ones can't find anything but are too stupid to just hide it somewhere and then go play, so they'd rather just throw it away.
Seeing tons of unused plastic bags on the floor and on the registers as garbage because the cashiers and baggers can't be bothered with the extra effort needed to get them open (A lick of the finger is all it takes!). Then be surprised when the store runs out of bags the next day, or cuts hours cause they have to spend money on more bags.
Can't lick my fingers. Too much leaky meat, money is dirty, and all the customers lick their fingers too. It's disgusting.
I let the bags pile up because they are too slow and clumsy to use. We don't have enough courtesy clerks, so I have to bag a lot of stuff myself. I'll use loose bags if it's slow, but that's about it.
My store runs out of bags because it's nobody's job to order them. So nobody orders them. The one manager who ordered them and got things done was transferred. Everyone else is too lazy, dumb, or willfully ignorant to order them.
what you say is true. i have experienced this with useless courtesy clerks. it's annoying to deal with them after awhile, so if the store won't handle the problem, then i dont care if their cold items get ruined.
I hate that I have to scan my barcode to clear SCO and that I then have to touch those screens all day.
The customers are oblivious and stand directly in front of the machine. That I need to manipulate. I have to get within hugging distance and even brush up against them just to clear the damn thing.
Hey. Crusty. Take a step back. And a shower. I'd prefer not to spoon with you just to clear your Prestige. Damn. At least pour me a shot afterwards. I earned it.
It's horrible.
I hate touching those screens. They are visibly chunky over the commonly used buttons. During the daytime, they take about 10 minutes to crust over again. I've noticed that a lot of customers leave the restroom stalls without washing their hands, so at least some of that crust is human excrement. Goddamn. I was looking at the paper towel after wiping the screens today, and one of them even had little red flecks on it. I'm pretty sure I don't even want to know.
I think I'm going to have to buy a telescoping pointer. Then, I can step back and not have to bleach my hands between age verifications. Maybe I could make it work.
Today's intended topic was smelly customers.
Today was really bad. Just awful. Even the security guard remarked on it. It wasn't particularly hot nor humid today, so I have no idea why.
Take a damn shower. I took a shower today. It was easy, and I'm so dumb I work here. What's your excuse? I even used soap, although that might be a little advanced for you. You should definitely try it, though. After all, you can accomplish anything you put your mind to. Just ease into it to start. Begin with just a drop, and work your way up. I know you can do it. I bet if you really tried, you could even shower more than one day in a row. I believe in you.
Some customers (crustomers?) even have visibly crusty clothing. That ...takes work. It takes a conscious decision to wear the same article of clothing for a week or three. I think one scary old man actually wears them until they crack. The thing is, most of them have money to spend, so I don't even know what that's about.
Nobody buys the outrageously expensive fancy cheese, so we always have to mark it down before it expires. I used to buy it all the time because it was a taste of otherwise unattainable luxury.
But now, smelly customers have ruined it for me. It just makes me gag and think about the smellier offenders.
One of them that comes to mind is a particularly hardcore neet. He usually smells like a very sharp cheddar in the very worst way. He has personally ruined cheddar cheese for me. I wonder what's wrong with him (other than the smell). One time, he looked particularly greasy. I looked closer, and I think cream cheese was extruding out through his pores.
I moved a few months back, and now my nearest store is a Signature Store, complete with a Murray's Cheese Shop.
I can't walk through the Cheese Shop without gagging and thinking about that cheese ruining bastard. Now, all I need is a customer to barf rum all over me, and then I won't have anything left to live for.
I've discussed potential in-store suicide methods with the courtesy clerks. That could be its own thread. We used to have chains and steel cables for locking up the carts at night. Simply hanging myself from a support beam over SCO would be wonderful. Maybe I could also take some pinatas up with me and make a party of out it. Fun for the whole family.
But then the chains were stolen (seriously), and the steel cable mysteriously disappeared.
Dang.
One of the deli guys says a human body might fit in the deep fryer. That would be a pretty cool way to go. How great would the headlines be?
Do you know how to design websites by any chance?
I took an intro to web dev class. I did not enjoy it. Programming isn't fun for me. My skillset ends at the Web 1.0 Geocities-style level, but at least my pages validate.
I've discussed potential in-store suicide methods with the courtesy clerks. That could be its own thread. We used to have chains and steel cables for locking up the carts at night. Simply hanging myself from a support beam over SCO would be wonderful. Maybe I could also take some pinatas up with me and make a party of out it. Fun for the whole family.
But then the chains were stolen (seriously), and the steel cable mysteriously disappeared.
Dang.
We have a space behind our freezer that is dark, dim, and scary as **** XD we've always laughed about pushing a contractor or two / employee / manager in a hole back there if they tore it up and burying them in concrete quickly. Or just guiding an employee back and having another employee jump them / disposing of them. You can walk in there, but you ain't coming back out. XD It's always a space we call our "cry space" XD
It's too difficult for cashiers to pick their schedules on the clock.
So, it's become popular to call employees, often when it's least convenient for them (early morning, late night), and pick for them after letting it ring once or twice.
Today I "enjoyed" an early morning shift. I fell asleep standing up and almost fell over.
