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Post Info TOPIC: Click List people taking our cookies
Anonymous

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Click List people taking our cookies
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Several times a week my bakery manager would come in at 7:00 AM and wonder if the night people were baking the correct amount of cookies on the CAP sheet.  It turns out that they were.  However, the Click List people were grabbing ten to twenty packages of them to hand out to their customers.  You don't do that.  For one thing, they weren't scanning them out properly.  So we weren't getting credit for them.  It messes up the inventory and it messes up the CAP.  Another thing is it takes time and labor to bake and package those cookies.  When you invest in paying an employee to do a job such as baking cookies, you expect to get a return on your investment.  The store and more importantly, the bakery  can't make any money if you give away the product someone had to take the time to make. 



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Senior Member

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That's weird.

I would think the only people authorized to offer customers' bakery samples, would be the bakery workers.

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Guru

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Only, put out a certain amount and hide the rest. That's what we did... click list had a holy fit but oh well.

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How about NO?!?

 

Anonymous

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I don't understand why Clicklist employees would be giving ANYONE any free samples???????? 



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Guru

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Clicklist have been using "rewards" to try and better the customers experience.........Candy, Cookies.....and thing that might WOW a customer

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Guru

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and they really wonder why shrink is so high in bakery departments right now?? it's stuff like that that causes it. if they were taking that many packs a day, then when your department head does inventory next time, they will try to say they were overbought on cookies when the truth was that they just weren't getting scanned out...

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Shrink is so high because Bakery does not have the volume other departments have to counter balance the shrink. If your Shrink "Budgeted" Percentage is 7% your allowed $1050.00. Say if your burn cookies, a cake is destroyed or just normal out dates, 1 day bread or items just disappearing....$150.00 a day isn't a lot.

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Anonymous

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EUID_Unknown wrote:

Shrink is so high because Bakery does not have the volume other departments have to counter balance the shrink. If your Shrink "Budgeted" Percentage is 7% your allowed $1050.00. Say if your burn cookies, a cake is destroyed or just normal out dates, 1 day bread or items just disappearing....$150.00 a day isn't a lot.


 I don't know what store you work at but it's obvious by the comments you've made in other posts that you think the bakery department is a big waste of both time and money.  Our bakery department has very little shrink and we do make a profit.  So don't lump all bakery departments together. Also, when Click List or anyone takes our cookies without scanning them out, not only do we lose the inventory but we also lose the sales that we could have gotten from those cookies.  Fewer sales means fewer hours.



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Anonymous wrote:
EUID_Unknown wrote:

Shrink is so high because Bakery does not have the volume other departments have to counter balance the shrink. If your Shrink "Budgeted" Percentage is 7% your allowed $1050.00. Say if your burn cookies, a cake is destroyed or just normal out dates, 1 day bread or items just disappearing....$150.00 a day isn't a lot.


 I don't know what store you work at but it's obvious by the comments you've made in other posts that you think the bakery department is a big waste of both time and money.  Our bakery department has very little shrink and we do make a profit.  So don't lump all bakery departments together. Also, when Click List or anyone takes our cookies without scanning them out, not only do we lose the inventory but we also lose the sales that we could have gotten from those cookies.  Fewer sales means fewer hours.


 I don't have anything again the Bakery and its a department that customers expect.  But I have seen it dramatically change over the years, going from full tables overflowing to, 1/4 the size with all prepacked items on them.  If an item is IDT (Transferred to an Expense-Dept 30), then your received the hours, but do not receive any sales.  Actually thinking about it, I don't even know if you would receive any hours for items like this.  I know ELMS was explained as earning hours based on items going thought FE-POS or Items being delivered, so not sure if the company ever thought of IDT's.  



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Anonymous

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EUID_Unknown wrote:
Anonymous wrote:
EUID_Unknown wrote:

Shrink is so high because Bakery does not have the volume other departments have to counter balance the shrink. If your Shrink "Budgeted" Percentage is 7% your allowed $1050.00. Say if your burn cookies, a cake is destroyed or just normal out dates, 1 day bread or items just disappearing....$150.00 a day isn't a lot.


 I don't know what store you work at but it's obvious by the comments you've made in other posts that you think the bakery department is a big waste of both time and money.  Our bakery department has very little shrink and we do make a profit.  So don't lump all bakery departments together. Also, when Click List or anyone takes our cookies without scanning them out, not only do we lose the inventory but we also lose the sales that we could have gotten from those cookies.  Fewer sales means fewer hours.


 I don't have anything again the Bakery and its a department that customers expect.  But I have seen it dramatically change over the years, going from full tables overflowing to, 1/4 the size with all prepacked items on them.  If an item is IDT (Transferred to an Expense-Dept 30), then your received the hours, but do not receive any sales.  Actually thinking about it, I don't even know if you would receive any hours for items like this.  I know ELMS was explained as earning hours based on items going thought FE-POS or Items being delivered, so not sure if the company ever thought of IDT's.  


Like I said, the bakery at your store must be totally different than the one at my store.  We have prepacked items, but we've always had them and I've worked in the bakery department for 25 years.  We still proof and bake bread on the premises.  Here's a list of everything that we have to proof and bake:

Italian bread, telera rolls, white bolillos, wheat bolillos, sub buns, hot dog buns, hamburger buns, wheat hamburger buns, golden dinner rolls, slider buns, colossal coffee cakes (plain and pecan), small coffee cakes (plain, fruit topped, and pecan), sticky buns, cinnamon rolls, cheese danish, schnecken ( fruit topped and pecan), bowties, and croissants.

In addition to that, we have to bake regular cookies, gourmet cookies and soft top cookies.  There's also turnovers and pastry bites that have to be baked.  So as you can see, bakery isn't just pre-packed stuff.



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That's weird at best and devastating at worst. I'm in CL and we use incentives to raise satisfaction, but, we use flowers. Floral gives us a cart with bouquets that are past their display date. They know what we're giving out, how much, and what types because they brought them.



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