This is a click list complaint I found on the internet.
The Click List at this Kroger is absolutely terrible. I am a mom of two that was hoping to have one less thing to worry about, but no. I am sitting in the parking lot for over 30 minutes waiting with a toddler and baby screaming. I'm never doing this again. I've used their competitor that comes to my house, and it's ten times better and faster.
I love looking on facebook by searching for posts with 'clicklist' included and it's crazy what people complain and [probably exaggerate] about. "Worst service ever!! I had to wait 5 whole minutes compared to the 1-2 hours it'd probably take me to shop!!!1!" or it's people complaining that Click list is for 'lazy and entitled millennials'. Once this lady proudly talked about how she was gave the 'lazy and undeserving check list shoppers' a big middle finger because she parked in one of the parking spots because she was a 'deserving customer' where she was probably a pain the ass by occupying one of those click list spots.
This is a click list complaint I found on the internet.
The Click List at this Kroger is absolutely terrible. I am a mom of two that was hoping to have one less thing to worry about, but no. I am sitting in the parking lot for over 30 minutes waiting with a toddler and baby screaming. I'm never doing this again. I've used their competitor that comes to my house, and it's ten times better and faster.
Kroger is partially at fault here, in my view.
Take my store, for example. We have eight parking spaces designated for ClickList customers. We are capped at twenty-four orders per hour. Unless it's a Saturday Sunday, we generally only have one or two (max) attendants at a time (except in the late afternoon/evening). Customers pick a pick-up time and can show up anytime during that one hour window (or heck, sometimes even show up AFTER their one hour pick-up window). We can have up to twenty-four customers per hour (sometimes more if customers show up late) and sometimes, yeah, a majority of them all show up at once or very close together. There are only eight parking spaces and again, maybe two attendants at most a lot of the time, and these attendants have to go out and get coupons from customers (if they have them) and bring them back in and have those coupons applied/the receipt re-printed. These attendants also have to go over all substitutions/out of stocks with the customers (and bring the substitutions back in to be taken off if the customer doesn't want the subs). These same attendants sometimes have ten tote, 400+ dollar orders to load into vehicles. This. All. Takes. Time. Something, apparently, isn't understood by some customers. ClickList is NOT a McDonald's Drive-Thru!
Kroger either needs to hire AND schedule more attendants plus expand the ClickList staging area beyond two register terminals OR Kroger needs to have lower order caps per hour and allow, say, only ten orders to be placed per hour. The current way of doing things is simply NOT EFFICIENT. It honestly surprises me that Kroger can even compete in the e-Commerce market considering how badly handled e-Commerce is at Kroger stores, and on top of that charges a $4.95 service fee when Walmart doesn't and other places will deliver right to your house.
That's wild! Who has the time to be excessively rude to strangers with whom they've had no interaction? Most of my customers are either parents of multiple young children or the elderly. More of the latter. They love it because they can't walk around the store long. What bugs me is the fact that multiple customers complain that we don't call them about Partials, Subs and OOS items. We have one attendant on most days.
Two on weekends if we're lucky.
And it's the holidays.
And we're a smaller store. (combo/FF VS. MKPLC)
So if they have to call every person who has subs, partials, and out of stocks, they won't even be able to go to the cars. It's not practical.
I'll probably make a separate post about substitutions and OOS later because they need a rant and a half.
This is a click list complaint I found on the internet.
The Click List at this Kroger is absolutely terrible. I am a mom of two that was hoping to have one less thing to worry about, but no. I am sitting in the parking lot for over 30 minutes waiting with a toddler and baby screaming. I'm never doing this again. I've used their competitor that comes to my house, and it's ten times better and faster.
Kroger is partially at fault here, in my view.
Take my store, for example. We have eight parking spaces designated for ClickList customers. We are capped at twenty-four orders per hour. Unless it's a Saturday Sunday, we generally only have one or two (max) attendants at a time (except in the late afternoon/evening). Customers pick a pick-up time and can show up anytime during that one hour window (or heck, sometimes even show up AFTER their one hour pick-up window). We can have up to twenty-four customers per hour (sometimes more if customers show up late) and sometimes, yeah, a majority of them all show up at once or very close together. There are only eight parking spaces and again, maybe two attendants at most a lot of the time, and these attendants have to go out and get coupons from customers (if they have them) and bring them back in and have those coupons applied/the receipt re-printed. These attendants also have to go over all substitutions/out of stocks with the customers (and bring the substitutions back in to be taken off if the customer doesn't want the subs). These same attendants sometimes have ten tote, 400+ dollar orders to load into vehicles. This. All. Takes. Time. Something, apparently, isn't understood by some customers. ClickList is NOT a McDonald's Drive-Thru!
Kroger either needs to hire AND schedule more attendants plus expand the ClickList staging area beyond two register terminals OR Kroger needs to have lower order caps per hour and allow, say, only ten orders to be placed per hour. The current way of doing things is simply NOT EFFICIENT. It honestly surprises me that Kroger can even compete in the e-Commerce market considering how badly handled e-Commerce is at Kroger stores, and on top of that charges a $4.95 service fee when Walmart doesn't and other places will deliver right to your house.
Omg 24 orders per hour????!?!! Our store can barely manage having 15 orders per hour. Sunday is our worst day because we almost always start close to 100 and then you also have same days. And speaking of customer complaints, the ones who often complain most about such a long wait are the ones who have the huge orders as well. $300-400 worth in groceries, 8-10 totes, and then of course they probably also have coupons. I do agree with you about needing extra parking spots for Click list and then 1-2 more computers and terminals in the department. Also, we actually have a decent amount of attendants, but about 2/3s of them are school kids and have limited availability. So during summer and the holidays, it's better.
Honestly I wish every customer who ordered had to at least work one day in our department to see that it's not as easy as they think. "I wish I was paid to fart around and shop for random strangers."
This is a click list complaint I found on the internet.
The Click List at this Kroger is absolutely terrible. I am a mom of two that was hoping to have one less thing to worry about, but no. I am sitting in the parking lot for over 30 minutes waiting with a toddler and baby screaming. I'm never doing this again. I've used their competitor that comes to my house, and it's ten times better and faster.
Kroger is partially at fault here, in my view.
Take my store, for example. We have eight parking spaces designated for ClickList customers. We are capped at twenty-four orders per hour. Unless it's a Saturday Sunday, we generally only have one or two (max) attendants at a time (except in the late afternoon/evening). Customers pick a pick-up time and can show up anytime during that one hour window (or heck, sometimes even show up AFTER their one hour pick-up window). We can have up to twenty-four customers per hour (sometimes more if customers show up late) and sometimes, yeah, a majority of them all show up at once or very close together. There are only eight parking spaces and again, maybe two attendants at most a lot of the time, and these attendants have to go out and get coupons from customers (if they have them) and bring them back in and have those coupons applied/the receipt re-printed. These attendants also have to go over all substitutions/out of stocks with the customers (and bring the substitutions back in to be taken off if the customer doesn't want the subs). These same attendants sometimes have ten tote, 400+ dollar orders to load into vehicles. This. All. Takes. Time. Something, apparently, isn't understood by some customers. ClickList is NOT a McDonald's Drive-Thru!
Kroger either needs to hire AND schedule more attendants plus expand the ClickList staging area beyond two register terminals OR Kroger needs to have lower order caps per hour and allow, say, only ten orders to be placed per hour. The current way of doing things is simply NOT EFFICIENT. It honestly surprises me that Kroger can even compete in the e-Commerce market considering how badly handled e-Commerce is at Kroger stores, and on top of that charges a $4.95 service fee when Walmart doesn't and other places will deliver right to your house.
Omg 24 orders per hour????!?!! Our store can barely manage having 15 orders per hour. Sunday is our worst day because we almost always start close to 100 and then you also have same days. And speaking of customer complaints, the ones who often complain most about such a long wait are the ones who have the huge orders as well. $300-400 worth in groceries, 8-10 totes, and then of course they probably also have coupons. I do agree with you about needing extra parking spots for Click list and then 1-2 more computers and terminals in the department. Also, we actually have a decent amount of attendants, but about 2/3s of them are school kids and have limited availability. So during summer and the holidays, it's better.
Honestly I wish every customer who ordered had to at least work one day in our department to see that it's not as easy as they think. "I wish I was paid to fart around and shop for random strangers."
That's not the customer's fault that they don't understand the hings that happen in the background. They are not supposed to know those things, they are supposed to show up and pay and pick up their items. Kroger is advertising this as a convince, and as something similar to the services that will drop off a person's order problem is Kroger is not able to do it properly, and is advertising it as a certain service the cannot provide. So I'd a customer expects one thing and is getting something else, they can't be blamed for being unhappy. There is no point in paying a service fee to have someone else do the shopping if it is not going to save time, energy and frustration. Sounds like clicklist just adds to it.
This is a click list complaint I found on the internet.
The Click List at this Kroger is absolutely terrible. I am a mom of two that was hoping to have one less thing to worry about, but no. I am sitting in the parking lot for over 30 minutes waiting with a toddler and baby screaming. I'm never doing this again. I've used their competitor that comes to my house, and it's ten times better and faster.
Kroger is partially at fault here, in my view.
Take my store, for example. We have eight parking spaces designated for ClickList customers. We are capped at twenty-four orders per hour. Unless it's a Saturday Sunday, we generally only have one or two (max) attendants at a time (except in the late afternoon/evening). Customers pick a pick-up time and can show up anytime during that one hour window (or heck, sometimes even show up AFTER their one hour pick-up window). We can have up to twenty-four customers per hour (sometimes more if customers show up late) and sometimes, yeah, a majority of them all show up at once or very close together. There are only eight parking spaces and again, maybe two attendants at most a lot of the time, and these attendants have to go out and get coupons from customers (if they have them) and bring them back in and have those coupons applied/the receipt re-printed. These attendants also have to go over all substitutions/out of stocks with the customers (and bring the substitutions back in to be taken off if the customer doesn't want the subs). These same attendants sometimes have ten tote, 400+ dollar orders to load into vehicles. This. All. Takes. Time. Something, apparently, isn't understood by some customers. ClickList is NOT a McDonald's Drive-Thru!
Kroger either needs to hire AND schedule more attendants plus expand the ClickList staging area beyond two register terminals OR Kroger needs to have lower order caps per hour and allow, say, only ten orders to be placed per hour. The current way of doing things is simply NOT EFFICIENT. It honestly surprises me that Kroger can even compete in the e-Commerce market considering how badly handled e-Commerce is at Kroger stores, and on top of that charges a $4.95 service fee when Walmart doesn't and other places will deliver right to your house.
Omg 24 orders per hour????!?!! Our store can barely manage having 15 orders per hour. Sunday is our worst day because we almost always start close to 100 and then you also have same days. And speaking of customer complaints, the ones who often complain most about such a long wait are the ones who have the huge orders as well. $300-400 worth in groceries, 8-10 totes, and then of course they probably also have coupons. I do agree with you about needing extra parking spots for Click list and then 1-2 more computers and terminals in the department. Also, we actually have a decent amount of attendants, but about 2/3s of them are school kids and have limited availability. So during summer and the holidays, it's better.
Honestly I wish every customer who ordered had to at least work one day in our department to see that it's not as easy as they think. "I wish I was paid to fart around and shop for random strangers."
It's not unusual for us to have our Same Day ordering shut off due to not having enough Selectors to keep up with the orders. To me, that's stupid though because you don't grow a business by preventing your customers from putting in orders. You should hire additional help, devote more space, resources and time to accommodate the number of orders that are coming in. I understand that Kroger doesn't want to risk "over scheduling" and having too many Selectors/Attendants standing around... but here's the solution to that: if ClickList doesn't need all the help that is currently scheduled, send people to other departments during the "downtime" and have them do stuff like bag, do go-backs, help produce/dairy/grocery/drug+GM/clean/whatever and if a lot of same day orders drop, call the help back to ClickList. There's stuff to do all around the store.
It's not just ClickList that is poorly run by corporate... it's Kroger in general and that's why things have gotten so bad in the stores. Spend a little more money smartly, and you'll make potentially a lot more money down the road.
What do you do if someone else picked up you clicklist order and left with your groceries and had to bring them back to the store so they could take them from that persons car and put them into mine? I have heard conflicting information regarding how to handle this with Kroger. In my opinion, the price Of the order should be reduced or waived completely due to the amount of risk associated with this pick up (products could have been tampered with). In fact, we were actually missing about 3 or 4 products.
