Let's see...A broken, FAILED system of doing things, crushed employee morale and unhappy customers...Find me ONE positive thing about THAT...
At least, our shelves don't look THAT bad...
Fortunately, our store does so much in sales that extra product is not the problem...NOT HAVING ENOUGH PRODUCT IS! When we order light, we sell out of product...When we order heavy, we sell out of product...
AND...Thanks to those guys pioneering it, and Kroger running with it (and developing thousands of new products), KROGER is now one of the top leaders in sales of organic food...
Produce should never be on that program they should be invested that money in training their order writers to write a better order to reduce shrink instead of relying on a computer.
Produce should never be on that program they should be invested that money in training their order writers to write a better order to reduce shrink instead of relying on a computer.
So true.
That makes a store look like it is going out of business and scares customers off.
Current management coaching is to keep shelves full. Now, I see why the idea started again.
I prefer having just enough product on the shelf to last until the next truck arrives. The only items I want to see on backstock carts are mis picks and really fast movers. Product should go from truck to shelf. Handling backstock over and over is time we don't always have.
The main reasons we have holes in our department is because of warehouse scratches and mis picks.
Produce should never be on that program they should be invested that money in training their order writers to write a better order to reduce shrink instead of relying on a computer.
Kroger eventually is going to do the same thing, putting fresh produce on CAO. But with how much shrink a lot of stores' produce departments do due to their lazy department heads, I can understand why they think it's a good idea. But hopefully the failure of WF CAO style ordering fresh product is a good reminder.
Some departments can't even handle keeping CAO items in stock with just mushrooms, I can't imagine how much of a disaster it would be if potatoes and bell peppers were on CAO.
Produce is the last dept to go if at all to go on full cap programs, there are too many weighted items, who's going to sit there and count how many onions, potatoes and avocados on the tables and in the back room I don't think Kroger is too stupid as whole foods to make that mistake but who knows.
Hey, fellow employees of Kroger, how about helping to spread this article online / via social media. Maybe more Kroger bigwigs will end up reading it sooner or later.
Thatbwpuld happen to Kroger because whole foods has a poorly created system from reading the article its just a poorly designed keyretailing/cao program
Hey, fellow employees of Kroger, how about helping to spread this article online / via social media. Maybe more Kroger bigwigs will end up reading it sooner or later.
Produce is the last dept to go if at all to go on full cap programs, there are too many weighted items, who's going to sit there and count how many onions, potatoes and avocados on the tables and in the back room I don't think Kroger is too stupid as whole foods to make that mistake but who knows.
You can already check the movement for all items in produce with F3/F5 but many people already don't do that. That's why a lot of produce departments have shrink, DHs and backups never take an additional 25 minutes to scan the movement for all items they order in the order guide.
Produce is the last dept to go if at all to go on full cap programs, there are too many weighted items, who's going to sit there and count how many onions, potatoes and avocados on the tables and in the back room I don't think Kroger is too stupid as whole foods to make that mistake but who knows.
You can already check the movement for all items in produce with F3/F5 but many people already don't do that. That's why a lot of produce departments have shrink, DHs and backups never take an additional 25 minutes to scan the movement for all items they order in the order guide.
Don't know about other stores' produce departments, but our store the hours have been CUT to the bare minimum....... running a skeleton crew. The DH and backup SIMPLY DO NOT HAVE THE TIME to do each and every of the necessary 'side jobs' such as studying the movement history of all the hundreds of items we carry. We have to "prioritize" ......decide what is the most important things to get done each day (even though EVERY THING is important) but (above all) get the product onto the sales floor as fast as possible.........some other things are going to slide.
I have always said this, the product is either in the warehouse or its on the shelf. Most plan-o-grams have eliminated product/lowered shelf facings of items not selling. We would rather stock the same items daily then actually stock the shelf full every other day! I can tell you for a fast, Large Volume stores have dramatically different shopping patterns daily/weekly and shoppers that cross-shop neighboring Kroger locations. How can a system that only sees averages/normalizes order for the human species that only exists to cause chaos. I do agree, backrooms have too much product, but why are products ADDED-OUT to stores if your trying to lower product levels in stores? If the company is trying to eliminate waste and build efficiency, why do stores get shippers to stock to the aisle?
From what I have learned, every GO department works independently of one another. It would be a GREAT idea if maybe one person looks at the overall picture, before introducing a new idea. The company introduces too much that looks good on paper, but then in reality......does not get support/goes against goals at stores. Lowering costs and increasing profit are great, but I have also been told....Shrink is a cost of doing business.
