But I caught on quick and stopped it from happening.
He comes up to me and asks for two $10 notes for his $20 note. I take out the two $10 notes and hold it out as he gives me the $20 (which he has folded in half, but I saw it's a $20) to me at the same time. Then he makes like he's gonna leave. But oh, wait, as I open the $20, there's a $1 inside. So I stop the guy and told him he gave me an extra dollar. And I give him the dollar back after he says oh damn.
My till was still open. But then the guy immediately asks for his $20 note back. I assume he was gonna start his magic there and confuse me. But I realized quickly as soon as he asked for it, and so I kept the $20 in my hand and ignored his request and put it in my till and slammed it shut.
The guy then says oh never mind. And then he walks away.
This would be the third quick change scam attempt on me in the past three months. Told an ACSM about it and now they told me I'm no longer allowed to give change to people on Uscan outside of an order.
In a way, I'm kinda proud of myself for knowing how to stop a scam like that from happening. On the other hand I'm disappointed that the managers don't teach such things to their cashiers. I had to learn this on my own from the internet. Their solution is just no more giving change. I guess it's a good solution, but there's gonna be a lot of customers that are gonna be pissed at me now that I can't give them change like I usually do.
This will always happen, you just have to remember, complete one request at a time and never get caught up with what the customer it telling you when your giving change. I'm guessing the "customer" also didn't know what "personal space" was and was literal all up on you. When the customer is reaching over the counter, trying to hang cash back and forth....its a scam. Also, if customer on a register buys something for $1 ask what kind of change the customer wants. When you tender the cash, the customer will most likely say....oh I found a $1 right before your handing the cash to them..... RED FLAG.
This will always happen, you just have to remember, complete one request at a time and never get caught up with what the customer it telling you when your giving change. I'm guessing the "customer" also didn't know what "personal space" was and was literal all up on you.
Yes, that was what I learned from the videos, always one transaction at a time. I wouldn't say he was literally in my personal space, but his hand did reach over a bit as he was insisting I give him back the $20 he gave me.
EUID_Unknown wrote:
Also, if customer on a register buys something for $1 ask what kind of change the customer wants. When you tender the cash, the customer will most likely say....oh I found a $1 right before your handing the cash to them..... RED FLAG.
I think I kind of understand this, but not completely. Can you explain further?
Say your store has a rule about "breaking bills" for customers or "making change". Scammers will then go though the register and purchase something for less then .99 cents and give you a $100 bills. You will tender the $100 and then the customer will find a $1 bill when your giving them the change and then give you the $1 and ask for the $100 back. So I always tell cashiers in these situations with a large amount of change to ask the customer what kind of change they are seeking. Asking most customers and scammer they will say normal bills, but after you ask that and they change their mind.....its a red flag.
Oh, I get it now. Not only would you be giving the scammer their $99 or some in change, but also the original $100 bill. All because midway through the exchange they changed their mind and gave you a $1, making you forget you gave them the $99 or some in change.
Your solution is to ask them before the money exchange what kind of change they want and if they later change their mind during the money exchange that it's a red flag.
Personally, I'm just going to do this. I make them give me the cash they want changed and won't open my till until they've given it to me. Then I'm going to open my till, insert the cash into the till, make a mental note of the amount of cash they gave me (if I think I'm going to forget, I'll write it down on some blank receipt paper or something). Then I'm going to start counting the change I'm supposed to give them. If they ask for their original cash back, I'm going to ignore them and continue to count the change I'm giving them, making sure it equals to the original amount I noted down that they gave me. Then I'm going to hand it to them and quickly shut my till.
So you actually teach all your cashiers this? At my store, they didn't teach us anything like that.
I tried to tell all my cashiers little pieces of advice, specially depending on what I thought someone might pull on each of them. I always make sure to definitely tell the minor cashiers, scammers always find the youngest cashier or the oldest sweetest cashier...... I had one cashier get taken for $500.00 the persons hands were almost literally touching the top of the till.
There's a lot of stuff a veteran CSMs can teach Cashiers, but you have to get them in the very beginning and also be involved with hiring. Having a Co-Manager or RRS for all the begging interactions/training doesn't allow the new associates to form a bond with someone they will have to interact with daily. The KMA Training center is just to get them comfortable and the very basics of running register.
-- Edited by EUID_Unknown on Sunday 25th of February 2018 11:07:31 PM
There's a training center?! They never sent me there... My first day I was handed off to a lifer cashier who didn't give a damn and just had me bag the entire time. Everything I learned I had to ask many many questions to many people over the course of a month. It was like pulling teeth, nobody had time to explain properly. Either I got it during the 10 seconds they said it or I'm screwed, because they were not repeating themselves.
Oh, I get it now. Not only would you be giving the scammer their $99 or some in change, but also the original $100 bill. All because midway through the exchange they changed their mind and gave you a $1, making you forget you gave them the $99 or some in change.
Your solution is to ask them before the money exchange what kind of change they want and if they later change their mind during the money exchange that it's a red flag.
Personally, I'm just going to do this. I make them give me the cash they want changed and won't open my till until they've given it to me. Then I'm going to open my till, insert the cash into the till, make a mental note of the amount of cash they gave me (if I think I'm going to forget, I'll write it down on some blank receipt paper or something). Then I'm going to start counting the change I'm supposed to give them. If they ask for their original cash back, I'm going to ignore them and continue to count the change I'm giving them, making sure it equals to the original amount I noted down that they gave me. Then I'm going to hand it to them and quickly shut my till.
So you actually teach all your cashiers this? At my store, they didn't teach us anything like that.
Don't put the customer's money into your cash drawer until after you give them their change. That way you have instant proof if they try to say they gave you a different amount of money. Once the money is in the drawer among all the other bills, it's your word against the customer's
Asking most customers and scammer they will say normal bills, but after you ask that and they change their mind.....its a red flag.
Been rewatching those youtube videos about this scam. And after finally understanding the scam in full, I now understand even more why what you said is considered a red flag.
