I heard a few things about Clicklist and i'm interested to join (Yes, I know clicklist goes by another name now) but I wanted to ask a couple of things that I've heard about clicklist and wanted to know if they are true.
1. I heard that they give you a type of scanner which tells you where a certain product is, but I've heard its like google maps where it pinpoints EXACTLY where it is (Like Aisle 9, in the middle) is this true? How precise is it?
2. If you only have 40 seconds to find an item and cannot locate it and have to stop your timer what happens? Accuracy is everything isnt it?
3. When do clicklist attendants usually work? Like time of day or does it very?
4. I don't know if it varies by store or not, but are you not allowed to accept tips?
5. If you have a big store is the time you have to get each item longer or shorter or does it matter?
6. With substitutions, do you decide on what product to give as the substitution or is that decided for you?
1. Remodels/resets throw off locations big time and it can literally be several months before locations are fixed. If locations are accurate, then yes, the Baymax gives you the aisle number, the bay number, the shelf elevation and row count. So, Aisle 39. L3. 5. 4 means go to aisle 39, look for L3 on the floor (only odd numbers are placed on the floor, the even numbers start where the division is in shelves - it's easier to see than explain), count up 5 (starting from the bottom) and counter over 4 shelf tags. Bingo. You have your item. When locations are right in the system, it's easy as can be - when locations are wrong, you have to hunt.
2. The timer doesn't stop and you don't only have forty seconds. Forty seconds per item is the goal, but nothing "happens" to your Baymax then and there if you go over forty seconds. Depending on your e-Commerce Supervisor and lead(s), the pick time goal will either be emphasized... or nothing will be said. I work with people who never hit forty seconds or less pick average and they have no excuse since some of them have been doing it longer than me. On my best days my pick time average has been twenty two seconds. Some people are just freaking lazy.
3. If you attend (as in, take out orders to cars) then you'll be scheduled as early as 8:00AM since that's the first pick up window of the day. Selectors come in at 5:00AM, although depending on store/store manager/department staffing/volume then it may be earlier. Some stores have their selectors come in at 4:00AM. Some earlier. Some 6:00AM. ClickList is staffed until 9:00PM, as 8:00PM-9:00PM is the last pick up window of the day.
4. You may or may not. Union contract may say, if it does not, then it's up to the store manager.
5. Nope. Same productivity goals at every store.
6. You make your best judgment call when it comes to subbing. All subs are reviewed by the e-Commerce Supervisor/lead(s) on duty at the time, so they ultimately decide whether to keep/remove the subs you make.
if you're working at a very busy store the 40 second thing may not be realistic. kroger i dont think is realistic about expectations since they dont provide very good training (at least at my store) -- there are tips and tricks to doing things fast, but i've found if you go slower then others will pick up your slack. which might seem ****ty, but if you do your best others are liable to take advantage of that. i work diligently a majority of the time, i'm just not going to go above and beyond without incentive, not usually
anyway, you can stop your time using i think the cancel button (been a while since i worked clicklist), like you back out like you weren't going to pick anymore, then scan your first tote again. my district manager didnt like that tho and was too much of a micromanager for my taste. it's still useful if you spend like five minutes trying to find something obscure or if a customer stops you. accepting tips in my opinion is not unethical, since there is no viable option to accept them and have them taxed (not reporting tips in my opinion is unethical). my district manager told me not to accept tips but also told another employee that she could not take a tip from her that was given. a person should be able to give money to whomever they want if it's their money, regardless of if it's an employee and a customer or whatever. like people not being able to sell kidneys but being able to give them away, might be better to allow them to sell, but idk
The system tracks how many times you cancel out now and it shows up in the productivity report, so the e-Commerce Supervisor will know that you're doing it. Plus, it's been said, whether it's true or not, that the more people cancel out, the more stress it puts on the server and can cause the system to crash.
I work at a Marketplace and 40 seconds or better pick time is doable and even with the locations being screwed up, I'm in the low 30s or even 20s on most days. Certain types of trolley runs help/hurt pick times, so it's good to try and mix it up - ambient runs are, in my opinion and based on my store's layout, the worst for pick times. Refrigeration is better and freezer runs are the best for helping your average. Oversize can hurt too especially if you're going from one end of the store to the other end. Sundays are the hardest to have a good pick time as well as holidays.
also, keep in mind the pick time is an AVERAGE from picking to scanning to putting in the tote. Meaning, if you have multiples (same item) you can easily do, say, 6 yogurts at a rate of a couple of seconds (scan item, bag, scan tote); so that when you do have an item that takes longer you can essentially make up that time with quicker items, if that makes sense.
