Just curious if anyone knows Kroger's policy on emotional support animals. I had a customer complain about another customer's dog being in the store. When I questioned the customer they said the dog was an emotional support animal. I did not want to offend the customer so I just said okay and walked away but I'm curious what the actual policy is.
Just curious if anyone knows Kroger's policy on emotional support animals. I had a customer complain about another customer's dog being in the store. When I questioned the customer they said the dog was an emotional support animal. I did not want to offend the customer so I just said okay and walked away but I'm curious what the actual policy is.
The policy is you should tell the other customer to go to hell. What if it was a seeing eye dog as well.
Hey, I know! Let's invite local farmers to store their animals in Kroger stores. Why not. And don't worry about the piles of poo, Kroger associates never clean anythin g up anyway
Hey, I know! Let's invite local farmers to store their animals in Kroger stores. Why not. And don't worry about the piles of poo, Kroger associates never clean anythin g up anyway
Aint that the truth. Piss poor associates rather leave sh!t smeared on the floor and bask in the smell of it
At my last store, we had a police officer that regularly shopped there after her shift was over, and we asked her if there were laws surrounding it. She said that if the animal doesn't have the vest, the owner needs to have the paperwork to prove that it's a service animal. Otherwise... there are such things as health codes and customers need to not be dumbasses.
I assume company policy is the same as with renting an apartment that normally doesn't allow pets. You can't deny someone that has a service animal on doctor's orders. They're protected by the Americans with Disabilities Act.
P.S.: EUID__Unknown and I have a now not-so-secret man crush on each other. We've been swapping love shacks, one night he's at mine, next I'm at his, for about a month now. For pillow talk we compare our worldly Kroger knowledge while stroking each other's boinker toys.
(I don't know everything, but being uneducated in today's google world just makes you ignorant.)
But on the topic: Emotional support dogs and their owners receive fewer federal protections through the ADA than service dogs, and those protections extend only to housing and air travel. This means the owner of an emotional support animal must be allowed to live with a pet in a residence that would otherwise be pet free. But other private businesses, such as restaurants or retailers, are not required to allow emotional support animals on their premises. Owners are encouraged to carry their medical letter as proof, should someone ask, but again, private businesses are not required to honor the designation.
(I don't know everything, but being uneducated in today's google world just makes you ignorant.)
But on the topic: Emotional support dogs and their owners receive fewer federal protections through the ADA than service dogs, and those protections extend only to housing and air travel. This means the owner of an emotional support animal must be allowed to live with a pet in a residence that would otherwise be pet free. But other private businesses, such as restaurants or retailers, are not required to allow emotional support animals on their premises. Owners are encouraged to carry their medical letter as proof, should someone ask, but again, private businesses are not required to honor the designation.
Does anyone remember when ALL grocery stores had "shoes and shirts required" and "no animals allowed" posted on the front doors or windows?
Yep. It's gone from that to 'Just do whatever the hell you want' and 'Steal all our merchandise and f u c k our daughters, just don't threaten to sue us'
(I don't know everything, but being uneducated in today's google world just makes you ignorant.)
But on the topic: Emotional support dogs and their owners receive fewer federal protections through the ADA than service dogs, and those protections extend only to housing and air travel. This means the owner of an emotional support animal must be allowed to live with a pet in a residence that would otherwise be pet free. But other private businesses, such as restaurants or retailers, are not required to allow emotional support animals on their premises. Owners are encouraged to carry their medical letter as proof, should someone ask, but again, private businesses are not required to honor the designation.
Fake news. All you do is copy/paste. Makes you look ignorant when you can't even do that right on most topics.
Does anyone remember when ALL grocery stores had "shoes and shirts required" and "no animals allowed" posted on the front doors or windows?
I do. We use to have some ithat say service animals only. I even underlined service with a sharpie before putting signs up. Custy's had a **** fit and we took the signs down and just put up regular service animal signs only.
BUT... We are NOT allowed to ask if it's a service dog, or EVEN say that's a cute service dog. We HAVE to believe the customer when they say it's a service dog EVEN IF we know it's not.
Why have the damned signs then? What's the damned point?
Does anyone remember when ALL grocery stores had "shoes and shirts required" and "no animals allowed" posted on the front doors or windows?
I totally remember when they used to have those signs. Hell actually had a conversation about this last week. Cause I swear it seems like every time I turn around there is someone with a small dog in the little kid part of the cart. Wearing a REGULAR non-service like sweater or vest, all the freaking time. Heck even had one of them or the larger dogs barking up a storm too. Which does not in any way, shape or form aid in the noise pollution we already have going on already throughout the store.
Does anyone remember when ALL grocery stores had "shoes and shirts required" and "no animals allowed" posted on the front doors or windows?
I do. We use to have some ithat say service animals only. I even underlined service with a sharpie before putting signs up. Custy's had a **** fit and we took the signs down and just put up regular service animal signs only.
BUT... We are NOT allowed to ask if it's a service dog, or EVEN say that's a cute service dog. We HAVE to believe the customer when they say it's a service dog EVEN IF we know it's not.
Why have the damned signs then? What's the damned point?
I'm not logged in, but as someone who is VI and understands the ADA, you are only allowed two questions by law: is it a service animal, and what tasks is the animal trained to assist with. You may ask if they are a service animal by all means, but anything else must be the second question only, and only those two questions.
LWeve issues in my division and state with support animals. Some of the clarifications our local boards of health and Kroger and the divisions office have stated the following. Emotional support animals are not covered by the ADA and are considered pets and are not allowed in stores that sell food or restaurants. While you cannot ask a patron what their disability is, you may ask them if their animal is a service dog and what specific task its trained to do for its human. Emotional support isnt a valid answer, it must be a specific task such as being a seeing eye dog, alerting someone that they are having a seizure or pulling a cart. Only dogs and miniture horses are covered by the ADA. The animal must be housebroken, cannot be in shopping carts, and be under the physical control of the person its assisting. Also if the person claims the animal is a service animal and it poses an undue burden on the business, harasses other customers, or poses a sanitation issue it can still be asked to leave the premises the store must make an offer to accommodate the customer. I once kicked a service animal out of my store when I was a member of management because the dog took a leak on the produce floor. I wasnt sure if it was a real service animal. At that point despite the Customer claims that it was a service animal its not being housebroken was out of the scope of ADA protection. I didnt even have to ask them what the dog was trained to do, because it wasnt a legitimate service dog and having the store staff clean and sterilize the area in the produce department the dog urinated in is an undue burden on the business.
We had one lady have a coniption fit because we asked her to clean HER dog's mess. Her fit turned into black soul destroying rage when we kicked her and her dog out.
If it behaves like a pet it is not a service animal. If the animal poops, barks or does any other disrutive behavior they can be removed from the store. A document on ADA rules is here: https://www.ada.gov/service_animals_2010.htm
The ADA defines a service animal as a dog that has undergone specialized training to perform specific tasks for its handlers, and these tasks must be related to the handler's disability. For example, a seeing-eye dog is trained to safely guide somebody with a visual impairment through indoor and outdoor environments. Other types of dogs may be trained to perform tasks such as reminding a person with depression to take his or her medication, alerting someone with diabetes that their blood sugar is low or signaling to somebody with epilepsy that a seizure is imminent and then providing protection during the event.
As the store owner, it is up to you to train your staff to permit service dogs in your establishment. many handlers place a special jacket or harness on their dog that indicates its status as a service animal. Although handlers are not required to produce any kind of documentation that verifies the dogs' service annual status, you and your staff are permitted to ask two questions of the handler:
Is your dog a service animal?
What tasks does it perform?
Emotional Support Animal Definition
An emotional support animal provides care and comfort to an owner who is living with mental illness or is coping with some form of emotional distress. It is not trained to perform tasks, such as bringing its owner medication, and is therefore not considered a service animal. While landlords are obligated to accommodate emotional support animals in rental units that generally do not permit pets, this accommodation does not extend to public spaces, such as grocery stores.
Emotional support animals are not considered service animals under any federal law. The ADA covers the owner of a service animal and not the animal Itself.
A service animal MUST be able to provide a service for its owner. Emotional support is not a service.
Housing is The only area where exceptions can be made. Retailers and restaurants do not have to accommodate an emotional support animal.
You can buy both the vests and "licenses" online without any documentation. If the animal is disruptive(Barking, damaging property, etc) it may be removed from the store even if it is a service animal. If the customer is allowing other persons to pet the animal it is not a service animal and by being present in the store is a violation of the health code.
Emotional support animals are not covered under federal guidlines. They have to be service animals. Usually dogs To be covered and allowed in grocery stores. )Almost always dogs.) You are allowed to ask if the animal is a service animal and what service they provide. You may not ask what disability the person has.
