Exactly what is the REAL process that goes on when something (equipment, whatever) needs repairing at Kroger and the manager says "OK, I will put it on the hub". I have heard this phrase for ages. Does all Kroger stores use this expression for turning in a problem to the repair division or "Maintenance" department of Kroger?
Can someone please explain EXACTLY what this really means, and what the managers actually do? Is an "official" email sent to a specific person? Or group of people? Is there a certain routine that is spelled out by Kroger Corporate on how these requests are supposed to be done? WHO are these requests made to? To department coordinator(s) as well? What level? District? Division? Is there a certain timeline expected for a reply (directed back to the store) to a request? I would like to hear some explanation of how this works.
Does ANYONE that reads this forum really know any answers to my questions? If so, inquiring minds want to know. Thank you!!!
The manager enters it into a webpage requesting the repair. The maintenance person will get to it as soon as they are done with the most important repairs and previous requests. A triage of sorts.
We had a fire in a cooler relay. The firemen ripped the cover off to get to the sparks. The electrical components sat uncovered with that panel peeled back a few feet for a few months before it was repaired. It was hanging there right below the fish sticks freezer door.
service hub is a software program that is used for submitting repair requests to the facility engineering deptartment. a manager will log into service hub at store level and create/submit a service ticket, that ticket goes to the service hub dispatcher in the facility engineering dept., who then assigns it to the appropriate facility tech or third party contractor for that store. the person or company then completes the work, and puts down how many hours were spent on that job, along with notes describing the issue and what was done to correct it. if it's a facility tech, those hours feed into their time sheet (that's why there has to be a service ticket submitted in order for a repair to happen, nobody works for free!), if it's a contractor they will usually reference an invoice number and submit the invoice to accounting for payment. there's a lot more to it, but that's the basics of it. think of it kind of like calling help desk and having them open a ticket to fix an issue, but web based instead of calling on the phone.
