Anyone else recently have their self check over ride number reset?
Last week all our cashier numbers were reset to the default numbers. Staff went what the h-e-ll when they tried to sign in after this happened. This also reset the self check over ride number. The manager(s) are clueless as to what the new self check number is. We're screwed if a customer actually needs to use it. How can I fix this? Checker peons are not allowed to call the self check hotline number to submit a issue report. Our store management is lazy and clueless. It's a wonder how they skipped the 2019 layoffs.
Override numbers are created in the ACE Controller program in the store by your CSM. Technically, the last two numbers of your override should be changed each month, but most stores don't follow that policy. The first three numbers identify who you are and are usually related to your position in the store. For example, 801 is usually your store director. Mine is 808 since I'm one of the CSMs. It sounds to me that someone accidentally reset all of the passwords. You can manually change each one or have the system do it for everyone. There also is a way to print them out. If your lead CSM doesn't know how to do it (and I'm not surprised if that's true), they should call your district/division office operations person for help. The SCO help desk can't do anything with override numbers since they're not SCO-specific. Poor training...
Thank you. Turns out they changed it so the sco clerks are no longer allowed to know it.
Customer makes mistake. Rings up 48 avocados. Only wants 4. Voids item. Attendent comes over. Clears mistake. Finishes then pays. Machine displaies the manager over ride page. Me. Im sorry let me call the manager. Customer annooyed. Managers at my store generally drag their feet. The last thing the customer wants to hear is You need to wait 1-3 minutes before you finish. So yea this is helpful.
Also never knew of that pattern, also I don't believe its standard to assign override numbers to SCO clerks. While it might be "easier"to give everyone a override number, I'm sure some clerks are overriding things they shouldn't have. Other then a larger void, why would an SCO clerk need a number?
I've never heard of a pattern for overrides. In my division each person at SCO has to have their own override #.
I feel their pain having to reset the #s. It's because someone did something stupid and loss prevention said something.
We use to have one now we don't. Customers sure the hell love this. Oh, I'm sorry mam but because you voided more than $50 worth of merchandise for a typo you get to wait a couple minutes for a manager to authorize it. Yells, cusses customer. Me yea f'u'ck' you I think. I don't have control of this sh-i-t any more.
