Male here. Age 16

Anonymous wrote:

---

Male here. Age 16

---

Bagging tips:

• • Say hello, smile and be friendly.  Make eye contact.
  • "Paper or plastic, or got your own bags?" -- if your cashier doesn't ask.  
  • Always ask if they want their milk in a bag.
  • Cart management:  6 or 8 packs of soda bottles can be hung on the cart rails, always put toilet paper and large items such as soda cartons underneath, but not for the elderly unless you have to.  Rule for loading carts is heavy to light items, heavy on bottom and light on top to avoid crushing.  Speaking of, try to bag light for the elderly if you see a customer who appears to be a bit more frail.  They appreciate it.
  • Don't bag meat with dry goods or produce, don't bag cleaning chemicals or supplies with food, bag frozen with refrigerated to keep things cold, don't put heavy items on top of chips or snacks that might crush them.
  • Separate bread and eggs to the side and bag last, then put in their cart seat or hand to the customer.  Customers appreciate a bagger who will not crush their bread or eggs.  Offering to let them carry them is a courteous offer, usually, gives you that eye contact and the chance to say "Thank you!"
  • Tell your cashier how many bags ahead of time for rep points if you can estimate properly.  They like a bagger who can help them bill the bags accurately and keep things flowing.
  • Remind the customer about their Kroger Rewards card if the cashier doesn't.  This is part of a cashier's job, but sometimes this is missed in a rush.
  • Learn the location of your backstock for paper and plastic bags, so you can restock during openings underneath your station.  Pre-separate plastic bags on the caddie frequently when there isn't a customer at the check stand, this saves time.
  • If your lane is unoccupied, move to help another bagger with a large order., or to an unoccupied lane to continue bagging  Make a habit of looking left/right when your lane is empty to check if you should switch.  Cashiers expect you to find another lane to bag in if the lane is empty automatically.  If you are the only bagger, prioritize large orders.  If there are a lot of large orders, just don't have a breakdown and stay focused...

Go-Backs / Reshop tips

NOTE:  Go-backs and Reshop are different words for the same thing, Ralph's and Safeway uses the term "Go-Backs" while Kroger uses "Reshop", typically.

• • • Walk through your store before you start your shift every day, and memorize the isles.  Take notes if you struggle, and make yourself a cheat sheet until you have it down.
    • Keep your bins organized by isle.
    • If the product name isn't English, its most likely the international isle, or sushi counter.
    • Prioritize return of refrigerated and frozen bins, as they expire quickly when outside the cooler.
    • Make a habit of facing up the product slot where you put things back.  Grocery / GM department lead appreciates it.
    • If you want to find product easier, and you're doing it a long time, you can ask to use InStock on Zebra to find the location of the product faster -- it really helps Reshop if you manage to score a Zebra -- but you won't be trusted with one for a while or be allowed to log in on it.  Scanning the UPC label will tell you exactly where it is, what bay, and what shelf underneath the Location tab.  Bay numbering is from the back of the store to the front, shelf numbering is from bottom to top on InStock.
    • You can and will be pelted with a million questions by customers where things are when doing Reshop, see the first point on memorizing the isles.  Walk with the customer and help them find it.
    • GM usually has a cart for damaged product in the back, but every store does this differently so learn the location of Reshop scan-outs if you encounter damaged product.
    • Learn to tell the difference between damaged and stolen product.
    • If product has been opened and some eaten or product taken out of packaging in a reshop bin, do not discard it and give it to your front-end manager as that's theft and has to be logged for loss prevention.  Shoplifting occurs most frequently, at least where I work, from reshop bins because of the unfortunate space constraint in front end at my store forcing the reshop cart to be between both store exists.

  Watch front-end like a hawk, is the whole team's responsibility to alert suspicious behavior to management.

  Hope that helps.

  
  
  -- Edited by saber7ooth on Saturday 9th of July 2022 06:52:43 PM

Anonymous wrote:

---

I can't believe you still hold that up as a point of pride. You didn't run with the bulls or storm a beach or, let's be real, EVER get laid. By a woman, I mean. Geez 

---

 If you were to think for a moment you might realize that I included that to explain my qualifications in making my observations and not me trying to lord it over them as "something to be proud of". Kroger was part of my life for a while. It was what it was.