Manager insists I help this tweaker who's "shopping" and needs help finding an items. Um, the store does not sell what the tweaker wants when I was asked about an item. Also the tweaker has an strong odor.
Manager said I'm have to help every customer. Also the customer seems to be not clear on what the customer is looking for. I even called co-workers to help to find an item that I am not familiar with. The Manager insists I help the tweaker. I went on my break and shopped, I later was in the same aisle as the tweaker speaking to her "friend" regarding being hired.
Why managers be upset on how we handle tweakers....knowingly we have security to handle them and did safety training...the whole call the appropriate person to handle the situation.
I used to deal with people like that routinely. The trick? Act friendy----and then disapper.
Everything was 'in aisle 6'. 'But I'll go look in the back to see if there's any in storage, just in case.'
Come back........ohhhhhhh, bout 40 minutes later. 99% of the time they're long gone, but if they were still there and demanding to know where I've been?
'Oh, they must have moved that to aisle 8. Go look, I'll be right there.'
Manager wanting to know why I abandoned my customer. 'Oh, I didn't----I was trying to get back to em and kept getting stopped by other customers.'
This all can actually be an amusing way to pass your day
I used to deal with people like that routinely. The trick? Act friendy----and then disapper.
Everything was 'in aisle 6'. 'But I'll go look in the back to see if there's any in storage, just in case.'
Come back........ohhhhhhh, bout 40 minutes later. 99% of the time they're long gone, but if they were still there and demanding to know where I've been?
'Oh, they must have moved that to aisle 8. Go look, I'll be right there.'
Manager wanting to know why I abandoned my customer. 'Oh, I didn't----I was trying to get back to em and kept getting stopped by other customers.'
This all can actually be an amusing way to pass your day
Whenever a tweeker asks me where a product is and i know that we are out or there is no such thing, or we do NOT sell it, I go in the back to "check" because they simply cannot (do not) want to accept that we do not have it, so I PRETEND to actually look and then return to them saying that it's not in stock.
I used to deal with people like that routinely. The trick? Act friendy----and then disapper.
Everything was 'in aisle 6'. 'But I'll go look in the back to see if there's any in storage, just in case.'
Come back........ohhhhhhh, bout 40 minutes later. 99% of the time they're long gone, but if they were still there and demanding to know where I've been?
'Oh, they must have moved that to aisle 8. Go look, I'll be right there.'
Manager wanting to know why I abandoned my customer. 'Oh, I didn't----I was trying to get back to em and kept getting stopped by other customers.'
This all can actually be an amusing way to pass your day
"I'm so sorr! I have never heard of that. Can you describe it?"
"Well, no. But I got it here just last week. I've been buying it right here for years."
"What is it used for?"
Blank look. Demented fool looks around and then asks if there is someone else.
What you are supposed to do is help one customer at a time, all simultaneously. Escort the customer to the mystery item without leaving your work station, if applicable. Without letting them know what you are doing, question them and find out all of their personal business. Make sure there is a co-worker or manager or someone standing there who is willing to do anything but walk away. Flap your arms and fly like a bird. Keep trying!
