Not that I'm going to do this, but is it mandatory to apologize for something that you had no part it whatsoever? Like say a customer comes up to you and rants about your co-worker doing something wrong? A houldnt they apologize? Me personally, the ONLY way I'll apologize is if I KNOW i did something wrong.
I've gotten strange "offended" looks because I didn't apologize for my co-workers' stupidity. But I don't feel like I should have to apologize for them.
Not that I'm going to do this, but is it mandatory to apologize for something that you had no part it whatsoever? Like say a customer comes up to you and rants about your co-worker doing something wrong? A houldnt they apologize? Me personally, the ONLY way I'll apologize is if I KNOW i did something wrong.
I've gotten strange "offended" looks because I didn't apologize for my co-workers' stupidity. But I don't feel like I should have to apologize for them.
You should apologize to us for this stupid post you made. Todays associates are just brainless.
I don't think mandatory is the right word. Words like considerate and courteous are more appropriate. Remember you and your stupid co-worker are both representing Kroger. Just say, "I'm sorry that happened. Do you want me to call a manager so he can give you a $20.00 gift card?" Okay, I added that last part. You don't have to be sincere. You just have to sound sincere. It's like when someone tells you about something bad that's happened in their life and you say, " Oh, I'm sorry to hear that" Are you sorry about their news or are you sorry that you had to hear it?
Not that I'm going to do this, but is it mandatory to apologize for something that you had no part it whatsoever? Like say a customer comes up to you and rants about your co-worker doing something wrong? A houldnt they apologize? Me personally, the ONLY way I'll apologize is if I KNOW i did something wrong.
I've gotten strange "offended" looks because I didn't apologize for my co-workers' stupidity. But I don't feel like I should have to apologize for them.
Absolutely. If it were me complaining and someone (you) had a deadpan expression and didn't even attempt to be apologetic, I'd take it that you do not care.
So yes. Apologize. EVEN THOUGH it's not your fault. It shows that you are a "bigger person" and are mature enough to apologize for the other person's wrong doing.
Not that I'm going to do this, but is it mandatory to apologize for something that you had no part it whatsoever? Like say a customer comes up to you and rants about your co-worker doing something wrong? A houldnt they apologize? Me personally, the ONLY way I'll apologize is if I KNOW i did something wrong.
I've gotten strange "offended" looks because I didn't apologize for my co-workers' stupidity. But I don't feel like I should have to apologize for them.
Absolutely. If it were me complaining and someone (you) had a deadpan expression and didn't even attempt to be apologetic, I'd take it that you do not care.
So yes. Apologize. EVEN THOUGH it's not your fault. It shows that you are a "bigger person" and are mature enough to apologize for the other person's wrong doing.
You're wasting your time on this dog t w a t. Their generation's anthem is 'Sorry /not sorry'. It's actually pretty disgusting---like watching someone eat their boogers----how narcissistic and childish they are.
Nothing's ever their fault, they owe nobody anything, gratitude is for weaklings, and kindness is for the stupid.
Isn't it funny, tho, how they react when they're on the receiving end ..
There are a few solutions when a customer decides to single you out for a rant-and-rave spell over something someone else did.
First, try to get the customer to calm down so they can tell you what happened in an easier way for you to understand. Make sure to get the facts straight.
If you're on the front end, offer to call management. If you're in another department, offer to take them to the front end to page for management or call on your hand radio if you have one.
Explain the situation to management and let them handle it.
That will get you off the hook for someone else's screw up every time.
