Stupid Customer Questions

FedUp · Senior Member

RE: Stupid Customer Questions

JackOfAllTrades · Veteran Member

SCO that made me literally lol

Date: Aug 4, 2011

First week in the bakery I hear:

Customer: What's the difference between a half and whole Garlic Bread?

(there were multiple associates standing there, open mouthed for a few seconds as we processed this question...)

Associate #1: price?

Associate #2: you get twice as much with the whole?

Associate #3: is this a trick question?

Date: Aug 6, 2011

Before clocking in I heard this conversation

Cashier scans customers items.

Customer Do you take cash?

meatclerk248 · Veteran Member

Sign by meat department bell "we are sorry we are out of the chicken breast at this time"
bell rings
Excuse me sir do you have anymore chicken breast

Date: Aug 23, 2011

Someone recently asked me if our Fried Chicken is as good as KFC 's. I was like wow.

flower child · Veteran Member

I was dealing with a really pretentious customer a few days ago. She knew that she was getting under my skin, I guess. She said to me, "Aren't you glad you don't work in a real florist, and have to deal with the public?" What???

Date: Sep 22, 2012

I can answer that and it was not a stupid question. Half the stocking these days is done by vendors, not employees. We stupid customers have often asked for help only to be told, "I just stock the (bread, sodas, crackers)."

styles · Guru

do vendors wear kroger name tags

yep, stupid question

Cathy · Guru

Today I had a customer ask "If it doesn't scan right, do we get it for free?"
I asked, "How much was it supposed to be?"
He said, "It was marked $11.30, and it scanned $10.30."

styles · Guru

a pound is bigger than a half pound, right?

Date: Oct 22, 2012

I work front line and spend most of my time pushing carts (less customers to deal with), the Kroger I work at is part of an "L" shaped plaza, on the other half of the plaza, in plain view, are a Radio Shack and Buffallo Wild Wings, among other stores and restaurants

Even though they are in plain view, I still get asked quite frequently...

"Excuse me sir, where is the Radio Shack at?"

Or

"I am supposed to meet a friend at Buffallo Wild Wings, where is it?" or equivalent

All I have to do is point and say "Oh, over there", and they spot it instantly

Date: Oct 22, 2012

*phone rings*

Bakery employee: Bakery department. This is ______ speaking. How may I help you today?

Customer on the other end of the line: Uh yes, could you tell me what time the bank opens today?

Why on earth did they put the bakery first on the phone menu whenever a person calls the store? Sure it's alphabetical, but they should have put the customer service desk first and then the other departments. Oh well, thank God for the transfer button.

4hourrush · Guru

Working bakery, I'd say half the calls I get are for people wanting customer service. People don't want to bother listening to the whole menu.

BakeryLady · Veteran Member

Our feedback surveys are full of complaints about the shell station in our shopping plaza. Our store has it's own fuel center but it's tucked to the side so people are constantly leaving comments like "BATHROOM AT GAS STATION IS DISGUSTING" and our fuel center is one little room for the cashier and no bathrooms. Or we'll get "MCDONALDS ATTACHED TO SHELL STATION WAS STALE. FOUND A BUG IN MY FRIES" etc. Because Kroger and McD's are related??

Date: May 5, 2013

how many eggs are in dozen?