I am baffled by all the problems with signage in produce. At my store, they have way too many hours. But nothing has signs, and whatever signs there are often have a flat price when it's supposed to be per pound. Whoever does the signage is slacking so hard I'm pretty sure it leaves bruises.
My store doesn't generally have out of stock items unless they are sale items. Every customer loads up, the shelf is cleared, and we are out by noon. And that's it for the day. And often it's that way for every store, causing a warehouse outage, and we don't get more for two weeks. And if any sale items make it to the shelf in the meantime, the customers wipe it clean because they know there won't be more.
There aren't enough employees to help customers find things. It happens when you run a grocery store with a skeleton crew. Employees are either on the register or doing their job. That doesn't give us any time to wander around looking for helpless customers.
As for terrible service at checkout, you get what you pay for, which is the minimum allowed by law.
I am baffled by all the problems with signage in produce. At my store, they have way too many hours. But nothing has signs, and whatever signs there are often have a flat price when it's supposed to be per pound. Whoever does the signage is slacking so hard I'm pretty sure it leaves bruises.
My store doesn't generally have out of stock items unless they are sale items. Every customer loads up, the shelf is cleared, and we are out by noon. And that's it for the day. And often it's that way for every store, causing a warehouse outage, and we don't get more for two weeks. And if any sale items make it to the shelf in the meantime, the customers wipe it clean because they know there won't be more.
There aren't enough employees to help customers find things. It happens when you run a grocery store with a skeleton crew. Employees are either on the register or doing their job. That doesn't give us any time to wander around looking for helpless customers.
As for terrible service at checkout, you get what you pay for, which is the minimum allowed by law.
The store I'm at the produce is nasty. They have a lot of people but they are either reeallllyyy old and know how to play the system or reaaaallly young and just see kroger's as a quick job before college.
sometimes they're missing because they just put stuff out randomly, don't know the price or even what the produce item is (wtf?! you've been in produce years!) so won't put up any signs, other times they're missing because front end took them down because they were wrong and the service desk and supervisors get tired of angry customers and giving stuff away.
produce doesn't care. the old produce manager was responsive and fixed stuff right away. the new one can't be bothered. he spends his time checking out the ladies.
produce'll come ask the front end to scan stuff to check prices for customers because there's no signs.
I notice they keep a bunch of old tags and just flip through them based on what's on sale that week BUT they don't check to see if the barcodes match, if the brands match, if it's organic or not or even if it's the right produce. They don't pay attention when new prepackaged stuff comes in so front end gets more "not on files" there than other depts.
in the past few weeks produce hasn't cleaned their markdown printer so nothing scans. they don't care that it wastes front end time and customer's time.
i shouldn't need to get on them about this stuff. it's not my job to babysit that dept.
Hmmm, sounds like my hometown store THAT I USED TO SHOP AT! Nothing ticks me off more than wrong prices especially since when you ask them to honor the company's scan right policy they refuse to do so. Mgmt is too busy working with vendors and cramming extra displays in every available square inch than to actually check ad out of stocks, missing price signs, outdated perishable and dairy items, outdated shelf tags-( mainly ones that show an old sale price so u buy it then get home and find out you paid dollar or two more because the careless part time tag hangers ran out of time and pitched the remaining tags).
Lazy uncaring produce employees... and the dept. head is the worst of the bunch? Say it aint so! Dirty, nasty dept? It just can't be because Key Retailing has totally fixed all that.
As far as out of stocks on sale items- well that starts at the division office.... an item with only one or two shelf facings goes on a great sale at 40-50% off reg. price but it's not a vendor stocked item so once the 12-24 boxes are sold on shelf then no one pays attention and only night stock replenishes it for the next day. Grocery mdsg. in their infinite wisdom didn't program stores to build extra displays of the item and/or mdsg didn't alert grocery buyer 500 miles away from your division in Cincinnati to stock up your local warehouses for great sales price in your ad so store orders but gets prorated or scratched.... hmm could this be intentional to save losses on hot ad items- surely not!
No time to help customers find items? C'mon man! More and more as KR alienates it's store employees( and thus their families and friends and neighbors) and loyal customers, are the then folks decide to do their main shopping elsewhere and only use KR to "cherry Pick" on the ad items so yes they are not familiar anymore with where items are at except in the perimeter aisles. Plus everytime some dork at G.O. orders up resets of the grocery aisles it irritates customers- many older and most loyal ones- and they say Hell with It! and go shop elsewhere where product isn't moved every time the wind changes in Cincinnati.
Besides that you are absolutely right - they are awesome, great, teriffic, outstanding!
Hmmm, sounds like my hometown store THAT I USED TO SHOP AT! Nothing ticks me off more than wrong prices especially since when you ask them to honor the company's scan right policy they refuse to do so. Mgmt is too busy working with vendors and cramming extra displays in every available square inch than to actually check ad out of stocks, missing price signs, outdated perishable and dairy items, outdated shelf tags-( mainly ones that show an old sale price so u buy it then get home and find out you paid dollar or two more because the careless part time tag hangers ran out of time and pitched the remaining tags).
Lazy uncaring produce employees... and the dept. head is the worst of the bunch? Say it aint so! Dirty, nasty dept? It just can't be because Key Retailing has totally fixed all that.
As far as out of stocks on sale items- well that starts at the division office.... an item with only one or two shelf facings goes on a great sale at 40-50% off reg. price but it's not a vendor stocked item so once the 12-24 boxes are sold on shelf then no one pays attention and only night stock replenishes it for the next day. Grocery mdsg. in their infinite wisdom didn't program stores to build extra displays of the item and/or mdsg didn't alert grocery buyer 500 miles away from your division in Cincinnati to stock up your local warehouses for great sales price in your ad so store orders but gets prorated or scratched.... hmm could this be intentional to save losses on hot ad items- surely not!
No time to help customers find items? C'mon man! More and more as KR alienates it's store employees( and thus their families and friends and neighbors) and loyal customers, are the then folks decide to do their main shopping elsewhere and only use KR to "cherry Pick" on the ad items so yes they are not familiar anymore with where items are at except in the perimeter aisles. Plus everytime some dork at G.O. orders up resets of the grocery aisles it irritates customers- many older and most loyal ones- and they say Hell with It! and go shop elsewhere where product isn't moved every time the wind changes in Cincinnati.
Besides that you are absolutely right - they are awesome, great, teriffic, outstanding!
i hang tags and do feel a little bad sometimes if i find i missed one and it messed up an order or a customer had to get the price adjusted at customer service.. but i put up about 1000 tags in an 8 overnight shift on top of pulling the expired ones.. i'm bound to miss one somewhere along the line!
Hmmm, sounds like my hometown store THAT I USED TO SHOP AT! Nothing ticks me off more than wrong prices especially since when you ask them to honor the company's scan right policy they refuse to do so. Mgmt is too busy working with vendors and cramming extra displays in every available square inch than to actually check ad out of stocks, missing price signs, outdated perishable and dairy items, outdated shelf tags-( mainly ones that show an old sale price so u buy it then get home and find out you paid dollar or two more because the careless part time tag hangers ran out of time and pitched the remaining tags).
Lazy uncaring produce employees... and the dept. head is the worst of the bunch? Say it aint so! Dirty, nasty dept? It just can't be because Key Retailing has totally fixed all that.
As far as out of stocks on sale items- well that starts at the division office.... an item with only one or two shelf facings goes on a great sale at 40-50% off reg. price but it's not a vendor stocked item so once the 12-24 boxes are sold on shelf then no one pays attention and only night stock replenishes it for the next day. Grocery mdsg. in their infinite wisdom didn't program stores to build extra displays of the item and/or mdsg didn't alert grocery buyer 500 miles away from your division in Cincinnati to stock up your local warehouses for great sales price in your ad so store orders but gets prorated or scratched.... hmm could this be intentional to save losses on hot ad items- surely not!
No time to help customers find items? C'mon man! More and more as KR alienates it's store employees( and thus their families and friends and neighbors) and loyal customers, are the then folks decide to do their main shopping elsewhere and only use KR to "cherry Pick" on the ad items so yes they are not familiar anymore with where items are at except in the perimeter aisles. Plus everytime some dork at G.O. orders up resets of the grocery aisles it irritates customers- many older and most loyal ones- and they say Hell with It! and go shop elsewhere where product isn't moved every time the wind changes in Cincinnati.
Besides that you are absolutely right - they are awesome, great, teriffic, outstanding!
i hang tags and do feel a little bad sometimes if i find i missed one and it messed up an order or a customer had to get the price adjusted at customer service.. but i put up about 1000 tags in an 8 overnight shift on top of pulling the expired ones.. i'm bound to miss one somewhere along the line!
Yeah we had about 11k tags this week which is not unusual, so I can understand that and I don't even hang tags.
