I am a courtesy clerk and I was assigned sweeps from 6-8 am. The front end kept calling me for orders they can bag themselves. How can I log my sweeps if they keep bugging me?!? I am very much safety/task oriented, and I just want to get my sweeps logged properly. What I been doing lately is ignoring the calls up front if I feel they can handle it. So far because of my logging sweeps we have had less slip and falls. I clean the bathrooms and they look and smell amazing. The ass smell is non existant. So now try give me a verbal and DESPITE me being on sweeps I'm in the wrong. What more do try want me to do?? Can they call me off my sweep hour to bag? Or are they supposed to leave me alone to complete it??
It it pisses me off when the call me off my sweeps!!! What can I do??
I am a courtesy clerk and I was assigned sweeps from 6-8 am. The front end kept calling me for orders they can bag themselves. How can I log my sweeps if they keep bugging me?!? I am very much safety/task oriented, and I just want to get my sweeps logged properly. What I been doing lately is ignoring the calls up front if I feel they can handle it. So far because of my logging sweeps we have had less slip and falls. I clean the bathrooms and they look and smell amazing. The ass smell is non existant. So now try give me a verbal and DESPITE me being on sweeps I'm in the wrong. What more do try want me to do?? Can they call me off my sweep hour to bag? Or are they supposed to leave me alone to complete it??
It it pisses me off when the call me off my sweeps!!! What can I do??
Just do what you are told. You don't get paid enough to think or care. When sweeps don't get done they can come down on the FEM not you.
I was in floral one day and they kept calling me to the front for surge help. The comanager came over and said she needed me up front for the rest of the day. I explained I had several buckets of flowers with no water in them and I needed to fill them real quick....she said no, just leave them. So I did. Well they sat there on the floral counter and on the tables for a few days until the floral lady came back to work. Guess she scanned them out. Don't care.
I am a courtesy clerk and I was assigned sweeps from 6-8 am. The front end kept calling me for orders they can bag themselves. How can I log my sweeps if they keep bugging me?!? I am very much safety/task oriented, and I just want to get my sweeps logged properly. What I been doing lately is ignoring the calls up front if I feel they can handle it. So far because of my logging sweeps we have had less slip and falls. I clean the bathrooms and they look and smell amazing. The ass smell is non existant. So now try give me a verbal and DESPITE me being on sweeps I'm in the wrong. What more do try want me to do?? Can they call me off my sweep hour to bag? Or are they supposed to leave me alone to complete it??
It it pisses me off when the call me off my sweeps!!! What can I do??
I commend you on your passion to do sweeps. Kroger needs more employees like you. You will be a great employee wherever you end up if not a lifer at Kroger.
Unfortunately, as Ms White said, do as the FEM requests. You need to follow the FEM directions and they will be responsible for the sweeps not getting done.
Double check with your shop steward but I am betting they will say the same thing. Just clarify that you are not responsible if the sweeps and cleaning do not get done because you are being called to other tasks.
Its like that everywhere. The customer checking out comes first. Every employee should be on the lookout for a hazard and customer safety. I think of my family and their experience as people shopping at my soon to be Super Store.
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I am a courtesy clerk and I was assigned sweeps from 6-8 am. The front end kept calling me for orders they can bag themselves. How can I log my sweeps if they keep bugging me?!? I am very much safety/task oriented, and I just want to get my sweeps logged properly. What I been doing lately is ignoring the calls up front if I feel they can handle it. So far because of my logging sweeps we have had less slip and falls. I clean the bathrooms and they look and smell amazing. The ass smell is non existant. So now try give me a verbal and DESPITE me being on sweeps I'm in the wrong. What more do try want me to do?? Can they call me off my sweep hour to bag? Or are they supposed to leave me alone to complete it??
It it pisses me off when the call me off my sweeps!!! What can I do??
They want to give you a verbal because you're not listening to someone who has authority over you. You have to listen to your superiors even when you're doing the task your scheduled to be doing. By ignoring them, that's enough cause for a write up. If anything is said to you later about why you didn't finish your work, you tell that person that this member of management/floor supervisor told me to do this instead. You can't be written up for following instructions from someone above you.
Sweeps are suppose to supersede anything else as it's a safety requirement.
Tell that to our Front End Department. Here, the utility clerk doing sweeps can be called up to bag even if he or she is in mid-sweep. And, generally, he or she has to bag for at least 5-10 minutes. Sometimes a little longer. If I am bagging and finish one register, and see that our utility clerk is bagging, I will go up to him or her and relieve them. Thing is, they're usually called up because of a rush. So sometimes they have to just move to another register. But, most of the time, say 90% of the time, my "relieving" them lets them go back to sweep.
Can't tell you how many times I have turned around and seen the big sweeper broom laying up against the front wall of our store or one of the windows.
is it just sweeping the aisles/lanes? if so we don't have anyone but the night lady (who isn't kroger) who does that.
It is a courtesy clerk routine to sweep and inspect the floors every couple of hours. They have to log into it here. If it doesn't get logged in, someone from corporate can see that it isn't getting done.
is it just sweeping the aisles/lanes? if so we don't have anyone but the night lady (who isn't kroger) who does that.
It is a courtesy clerk routine to sweep and inspect the floors every couple of hours. They have to log into it here. If it doesn't get logged in, someone from corporate can see that it isn't getting done.
Here it's technically courtesy clerk but it is a courtesy clerk designated as 'utility clerk' for the day. So if a customer drops a jar of pickles (like happened today) he or she is called up to clean up the spill or the mess. This person also does the 'sweep'. From what I have understood, if the Front End lets him or her do their job proper and not interrupt, a full 'sweep' takes about 30 minutes. Roughly.
Slightly related, but when I shop at another Kroger (my store doesn't seem to have a shortage of baggers) and they don't have a bagger at the cashier, I become the bagger. The cashier shows their gratitude. More customers should do that. It probably won't get done as quickly, but courtesy clerks have so much on their list to do even if it doesn't look like it.
Anyways, do as they say, but if **** goes south, just think: not my circus, not my monkeys. It's no longer on you if you can't finish sweeps due to getting pulled to bag for 1-2 item transactions.
Slightly related, but when I shop at another Kroger (my store doesn't seem to have a shortage of baggers) and they don't have a bagger at the cashier, I become the bagger. The cashier shows their gratitude. More customers should do that. It probably won't get done as quickly, but courtesy clerks have so much on their list to do even if it doesn't look like it.
Anyways, do as they say, but if **** goes south, just think: not my circus, not my monkeys. It's no longer on you if you can't finish sweeps due to getting pulled to bag for 1-2 item transactions.
As a cashier I hate it when customers bag their own groceries. It takes them forever and my clock is ticking. I need them to pay so I can finish the sale.
Slightly related, but when I shop at another Kroger (my store doesn't seem to have a shortage of baggers) and they don't have a bagger at the cashier, I become the bagger. The cashier shows their gratitude. More customers should do that. It probably won't get done as quickly, but courtesy clerks have so much on their list to do even if it doesn't look like it.
the problem with that is that Kroger does not want to see that. I'm not really sure why --- maybe they feel their business model is hurt by it. Or their (bull) promotional commercials of 'faster service' look hypocritical. Maybe it's the idea of the "3 A's" not working properly.
There could be many reasons, all of the stupid and idiotic. But Kroger does not want to see customers bagging their own groceries. Period. If they do, they get frustrated. Sometimes angry. And you wouldn't like Kroger when they are angry.
Slightly related, but when I shop at another Kroger (my store doesn't seem to have a shortage of baggers) and they don't have a bagger at the cashier, I become the bagger. The cashier shows their gratitude. More customers should do that. It probably won't get done as quickly, but courtesy clerks have so much on their list to do even if it doesn't look like it.
Exactly! I do that myself because it's just lazy in my opinion to simply stand there while a checker rings up an order and the order is piling up while other courtesy clerks are busy. I've bagged my own stuff at other Kroger stores, and sometimes one of the co's at that store will come up and offer to do it for me, but I just tell him or her, "no thanks." It's not that hard to bag ones own groceries. If a person is disabled, injured, elderly or with a child, I can understand it, but if that's not the case, then it irritates me immensely when that person or people just stand there looking around aimlessly or messing around on the phone. Do something!
When I help out on the front, I always make sure I thank customers that help bag when I don't have a courtesy clerk. I'll bag and scan the order at the same time, sending some product down the belt while bagging other product, so by the time I'm done scanning, pretty much the whole order is packaged up and done. Other times, if a courtesy clerk tries to help me with a small order in comparison to an order at another register that doesn't have a courtesy clerk. I'll send him or her over there to help with the bigger order and I'll just scan and bag as I go. I honestly don't care about ring tender. I do care about Que Vision and 1 + 1 Compliance and will get additional surge help up to the front as needed, but ring tender? Not my focus. I feel I'm better serving the customer by scanning and bagging than scanning a little faster but having everything pile up at the end of the belt, which is going to take time to bag after the order is done anyway.
Personally, I think checkers need to be more independent. Some of them are really good about not calling courtesy clerks for every small order. Some of them are really good about leaving the register to help bag at another until he or she gets a customer. Others? Act as helpless as customers that refuse to bag their own orders. Just my viewpoint.
