You can't be serious! I would think it would be understood that they would take it home and eat it. Do you now have to ask each customer what they will be doing with laundry detergent, coffee, condoms? Was it lunchmeat and you didn't ask how they wanted it sliced? That's the only think I can think of that would make sense.
Next survey I will complain that the employee didn't ask me what I was going to do with my purchase. LOL!
You're not alone. I failed mine because I did not give them and only them my attention while bagging. Apparently I was looking. around (to do my job and bounce, perhaps).
Haha, that's too funny. Sometimes if the customer is getting chunked meat or cheese and they seem friendly and I'm in a good mood, I'll ask them "oh are you making something with this?" to be conversational. Or if they're getting salami, pepperoni, provlone and ham I'll ask them if they're making a sub. But I never thought it was something that was expected. I wouldn't ask just anyone either, some customers don't want to be engaged.
You're not alone. I failed mine because I did not give them and only them my attention while bagging. Apparently I was looking. around (to do my job and bounce, perhaps).
I did this too. I was a relief bagger watching for customers at my service desk. I like when we get names of people who don't exist or random descriptions. It's amazing.
I "failed" my mystery shopper interaction in the deli because I neglected to ask said customer what they were going to do with their meat.
Kroger wants us all to be Avocado Guy from the Three A's CBT that was mandatory awhile back. Remember that guy? Someone who had an unhealthy amount of knowledge about avocados and acted like he had all the time in the world to focus endlessly on that one customer?
Meanwhile...
"Why isn't produce full and fresh!?" asked management.
"I've been acknowledging, assisting and appreciating customers..." replied the befuddled employee.
"Get these tables filled up! Pack out the wet rack!"
"Okay..."
*Three days later*
"You failed your mystery shop! Why weren't you acknowledging customers!?" asked management.
"I was stocking product like you wanted..." replied the befuddled employee. "It was just me and one other guy closing produce..."
"Acknowledge! Assist! Appreciate! Talk to every customer!"
Kroger wants us all to be Avocado Guy from the Three A's CBT that was mandatory awhile back. Remember that guy? Someone who had an unhealthy amount of knowledge about avocados and acted like he had all the time in the world to focus endlessly on that one customer?
Meanwhile...
"Why isn't produce full and fresh!?" asked management.
"I've been acknowledging, assisting and appreciating customers..." replied the befuddled employee.
"Get these tables filled up! Pack out the wet rack!"
"Okay..."
*Three days later*
"You failed your mystery shop! Why weren't you acknowledging customers!?" asked management.
"I was stocking product like you wanted..." replied the befuddled employee. "It was just me and one other guy closing produce..."
"Acknowledge! Assist! Appreciate! Talk to every customer!"
"Okay..."
Damned if you do, damned if you don't.
Very well put.
That, plus doing go-backs, getting rid of the ground pork someone thoughtfully plopped down on the yogurt, yet another issue the store manager will laser in on with his fire-starter glasses.
Competing goods; all worthy tasks. Too bad we aren't empowered with adequate time to accomplish them.
I failed mine because quite frankly, I hate the general public and unless they are somewhat interesting (the elderly can be interesting to some degree, but I'm drawn to other moms with young children as I am one myself), I don't want to talk to em.
Furthermore, I'm always closing. That's a mood killer in and of itself. Gotta deal with mofos who want meat at freaking 8:59 when we close at 9. Go fly a damn kite.
"Why isn't produce full and fresh!?" asked management.
"I've been acknowledging, assisting and appreciating customers..." replied the befuddled employee.
"Get these tables filled up! Pack out the wet rack!"
"Okay..."
*Three days later*
"You failed your mystery shop! Why weren't you acknowledging customers!?" asked management.
"I was stocking product like you wanted..." replied the befuddled employee. "It was just me and one other guy closing produce..."
"Acknowledge! Assist! Appreciate! Talk to every customer!"
"Okay..."
Damned if you do, damned if you don't.
Our new store manager wants the meat department to put out samples of bacon. Why bacon? I don't know. Anyway, the head of the meat department was waiting on several customers and the store manager comes up and asks, "How come there's no bacon for samples? We need bacon." So the meat department guy goes to the back and starts frying bacon. A few minutes later the store manager comes back and says, "You need to come out and wait on all these customers out here." Finally, the meat department guy says, "Dude! Make up your mind!" They just don't get it.
"Why isn't produce full and fresh!?" asked management.
"I've been acknowledging, assisting and appreciating customers..." replied the befuddled employee.
"Get these tables filled up! Pack out the wet rack!"
"Okay..."
*Three days later*
"You failed your mystery shop! Why weren't you acknowledging customers!?" asked management.
"I was stocking product like you wanted..." replied the befuddled employee. "It was just me and one other guy closing produce..."
"Acknowledge! Assist! Appreciate! Talk to every customer!"
"Okay..."
Damned if you do, damned if you don't.
Our new store manager wants the meat department to put out samples of bacon. Why bacon? I don't know. Anyway, the head of the meat department was waiting on several customers and the store manager comes up and asks, "How come there's no bacon for samples? We need bacon." So the meat department guy goes to the back and starts frying bacon. A few minutes later the store manager comes back and says, "You need to come out and wait on all these customers out here." Finally, the meat department guy says, "Dude! Make up your mind!" They just don't get it.
My meat manager just has me do it ( Seafood Manager ). We tried bacon for a while but it gets cold in seconds and people hate it. So we switched it up to shrimp or fried fish. The shrimp samples work wonders, and people buy it by the bag, it requires no setup aside from thawing it for a couple minutes and it's negative shrink!
