It's been brutal all summer. The humidity has been causing the sensors non-stop problems. It's gotten to a point where we don't even look at the case if it's one that always has problems.
I have actually had a few nights the last 2 weeks where I didn't get any. As Delta said, it is usually the same coolers that are .2 too warm. I just acknowledge and move on.
One night I had a Bakery cooler spike starting after 10 pm. Everyone in the department leaves at 10 pm. I figured a customer got something out of the cooler themselves and didn't shut the door.
We always seem to get an alert for Pharmacy, which I don't understand. Does Pharmacy even have a cold section or something? It's not like I can even walk into the Pharmacy and checked since it's locked at night.
What am I even supposed to do with those alert calls anyway? I've asked many people at my store and all anyone says is "I don't know. Just answer it and press accept." I've even asked managers and they say the same thing. I just usually seem to have bad luck by being the one to walk by the phone right when it starts ringing.
Our pharmacy does have a small "fridge" in which they must keep certain prescriptions that must be refrigerated. Had no idea any drugs needed refrigeration but apparently a few do.
You need to go to a computer, log on to the temperature monitoring software and see which specific case it is. Then go and check the temperature and assess what is going on. You must the acknowledge on the computer what the problem is. Could be "door left open", "over load limit", "case iced up", "maintenance", etc.
We always seem to get an alert for Pharmacy, which I don't understand. Does Pharmacy even have a cold section or something? It's not like I can even walk into the Pharmacy and checked since it's locked at night.
What am I even supposed to do with those alert calls anyway? I've asked many people at my store and all anyone says is "I don't know. Just answer it and press accept." I've even asked managers and they say the same thing. I just usually seem to have bad luck by being the one to walk by the phone right when it starts ringing.
You need to ask a pharmacy tech exactly what they want you to do.
My directions for this example was to call a pharmacist at home because they have a key to get into the room and can check the temperature. During the flu season, they might keep $10k in flu shots in the fridge. I did call a pharmacist after midnight a few times. After that, they stopped answering their phone. I did what I could do and logged the refridge as unaccessible. Told a store manager in the morning.
There was one fridge that got too cold by 2 degrees every almost night during the winter. The heat turned off at a certain time in the building and that would trip the temp sensor. I was told to not worry about that alert. They have 3 refridges at our store. 2 for medicine and 1 for their lunches. They put their lunches in the fridge that set off an alarm every night.
