So a little while ago I was shopping at a Kroger off my beaten path; in short order I noticed that every. single. ONE. of the employees I came within 10 feet of were all ¨hi, how are you today? Anything I can help you find?¨ Nice, but wicked annoying. And it hit me: This is that whole OSAT/people greet/what ever thing I've been reading about here.
There was a kid working the dairy cooler who was all about that with me.........and in a very low voice I started telling him all about this forum, about what I knew he was having to deal with, and all the B.S. it is. He practically GUSHED his frustrations and ventings about it all; asked me the name of this forum.
I ask because it really sounds like my store. I'll talk to my dairy guys tomorrow and see if they've talked to you. Don't worry about anonymity ("mid west") it's no big deal. Would just be cool if it happened to be my store (or another user's)
He practically GUSHED his frustrations and ventings about it all . . .
At least he had someone to listen . . . something his employer seems committed to not doing.
Yeah, the poor guy was at first clearly mistrustful and paranoid that I was a mystery shopper, or corporate, or both. When I convinced him I was for real, he seriously seemed SO relieved that finally, some one other than his fellow workers, understood.
And yeah, that's a stupid f---- 'policy'. Pestering EVERY customer. It's a wonder anything gets done at all.
That is one thing that they don't seem to understand--customers like to be acknowledged, but not pestered. I just want to get my **** and get out.
Although, no acknowledgement at all is just as bad, and I can now understand a customer's frustration as they sit for 5 minutes while 3 workers just stand around and chit-chat. That happened to me recently at a marketplace deli.
