For about six or seven months now, I've been mostly a grocery clerk...who gets called everywhere to help the understaffed departments. Front end, produce, dairy, fuel, cart lots. I have no training in fuel or cashier, but, do it for short durations because I THOUGHT I had no choice. (Turns out I could have said 'no' originally, but they made sure I didn't know I had the choice...and now I'm in, I'm stuck in.) So, this goes on for months and months. Until I see the schedule this week. I don't see myself in grocery, so I ask where I am in the schedule. "Oh, you're in front end permanently now." Why? "Well, the dairy manager came back from medical leave, but we hired more people in dairy and can't have another. Since she has seniority, she has her choice. She chose grocery, so you've been bumped." I have no actual training for this! "I knoooooow, but, you at least kinda know how to do it, so...it's this or no hours. We can't afford to train you formally, though" This feels like THE final straw, after all I do to bail these managers out, then they pull this stunt. Is quitting now an irrational choice?
Where on the front end are you being placed? As a cashier or a Courtesy clerk?
If a cashier, they have to teach you something or you won't be successful.
If as a CC, start looking for another job.
Generally, you have to do whatever tasks a store manager asks you to do labor wise. It is insubordination if you refuse. That is, unless you have a different contract than I have.
Where on the front end are you being placed? As a cashier or a Courtesy clerk?
If a cashier, they have to teach you something or you won't be successful.
If as a CC, start looking for another job.
Generally, you have to do whatever tasks a store manager asks you to do labor wise. It is insubordination if you refuse. That is, unless you have a different contract than I have.
Good Luck.
Cashier. And they made it clear they expect me to 'do and figure it out as I go.' Like every other task I've been given. I'm leaving heavily towards turning in my resignation tomorrow. I'm not the kind of person who can stand at a checkstand for hours on end. I gotta be moving and doing something.
Where on the front end are you being placed? As a cashier or a Courtesy clerk?
If a cashier, they have to teach you something or you won't be successful.
If as a CC, start looking for another job.
Generally, you have to do whatever tasks a store manager asks you to do labor wise. It is insubordination if you refuse. That is, unless you have a different contract than I have.
Good Luck.
Cashier. And they made it clear they expect me to 'do and figure it out as I go.' Like every other task I've been given. I'm leaving heavily towards turning in my resignation tomorrow. I'm not the kind of person who can stand at a checkstand for hours on end. I gotta be moving and doing something.
Go to your union rep. I'm pretty sure you have to be formally trained to operate the register. If they throw you on it without any training, simply call front-end PIC every 5 minutes with questions, and when they get annoyed enough, they'll finally put you through the training or bump you onto something different.
Page "customer service to register x" every 5 minutes for help. Even if you don't need help, find something and act like you don't understand it. Make it clear that you aren't learning quickly. They can't fire you for being awful at your job, but they likely will either train you or find something else for you to do.
Just be aware that something else might be bagging.
Just chill out at the register. Tell the customers you're new and haven't been trained. Most will sympathize with you. Now, while you are taking it easy at work, that will lower your stress so you can go home and work on your resume. Get another job and leave Kroger asap. Good luck.
