when we started order [r]evolution, things were going wild (mins were ridiculous, untouchable). They got most of the problems fixed but occasionally random items will suddenly have a high min and you'll find 10 cases of something on the order that's not even on sale (luckily we catch and remove them from the Open Order most of the time).
The problem we're running into now is that sometimes mins are changeable, sometimes not. So when you're doing an order you hit F2 to go in the gun (I refuse to call it RF HH) and hit (I think) enter to go over to the open order, enter the quantity, then f5 to update. The problem occurs when some items will let you change the min and you would need to hit enter multiple times to get to the OpenOrder slot. If you're not paying attention, you'll have changed the min instead of OpOr amount. There doesn't seem to be a pattern to which items do and don't allow min changes. Maybe this was done on purpose to ensure you're looking at the gun EVERY TIME, but to me, this is annoying and wastes time as I've been using the guns for 12 years and don't need to be swayed to look at the gun, I know what I'm doing!
scan, enter (IIRC, I don't keep a gun at home), function 2, quantity, function 5. don't throw me curveballs, dammit!
another thing is we've randomly had the OpOr amounts of items changed to ridiculously high numbers before. Typically when you do a high number it'll say ">99, are you sure?" to which you can hit "N" and adjust it. However, on multiple instances, there have been large order quantities that have been missed until it was too late. Fortunately for us on one occasion the warehouse has called and asked if we really wanted 3,200 Big K colas. "nope!"
When we investigated this, the persons username showed up and that person hadn't even scanned that item that particular day (it's not even really his/her dept!) Granted someone *could have* used his/her gun without their knowledge and done this, but I really don't think that's the case here.
I really think this was a glitch because surely SOMEONE would've seen that the grocery truck was 3,000 pieces and said something (considering how many people view ISP on a daily basis).
You should be able to change minimums when you are in that screen. I have heard we can change the minimums but the computer will change minimums automatically based on the Allocation every once in a while. You can change Allocation in Residual scan by pressing the arrow down key.
What I have had happen during residual scan is I forget to press enter before scanning next item or the telzon freezes and I scan the next item. The telzon will beep for 10 seconds. During all that beeping, I have had BOHs changed to part of the UPC code of the item I had just scanned. Item I am scanning will have UPC code 99999999999999. The BOH for the item I had previously scanned will be changed to 9999 without me knowing until it is too late! This is when the BOH and Allocation might be getting changed causing the computer to set the minimum to a very high number.
There might be a crappy telzon floating around. If you barely touch the side of it, it will enter numbers or different commands that you didn't want entered. See if you can isolate the issue to a certain telzon.
I have also noticed that sometimes I will scan items in order review, it will say 0 is coming in but then it will add it to the order anyway before the order closes. So, I try not to scan too many things.
I suspect someone can change the order, BOH, mins and allocations from a corporate computer and not leave any signatures that we can see.
Just did the math. That would be 10 pallets of Big K colas. Only way to get rid of them would be to have a 10 for a $1 sale!!
Reminds me of a story I heard about an over zealous co manager. He was helping open up a new store by ordering shippers. While the first truck was being unloaded, the other 12 trucks were waiting to be unloaded! :)
I forget what the number is on the handheld, but after 1) CAO, I think it's like 8 for inventory maintenance or something similar. It's not called "order review"
You should be able to change minimums when you are in that screen
well the problem is it doesn't work this way 100% of the time. It's very hit and miss. Some items you can change the mins, then other varieties of the same item, you can't. There doesn't seem to be any logic or basis for which items can/can't be changed
What I have had happen during residual scan is I forget to press enter before scanning next item or the telzon freezes and I scan the next item. The telzon will beep for 10 seconds. During all that beeping, I have had BOHs changed to part of the UPC code of the item I had just scanned. Item I am scanning will have UPC code 99999999999999. The BOH for the item I had previously scanned will be changed to 9999 without me knowing until it is too late! This is when the BOH and Allocation might be getting changed causing the computer to set the minimum to a very high number.
yes, this does happen. Most people who use the handheld on a regular basis know to go back and scan the item, function 0 to see what the BOH was before, and change it back to its original number
"I have also noticed that sometimes I will scan items in order review, it will say 0 is coming in but then it will add it to the order anyway before the order closes. So, I try not to scan too many things."
I'm assuming you haven't transitioned to order [r]evolution yet. In our ordering mode (or daily exceptions), this still happens. You change a Balance and if there's still an Open order, it'll sometimes add it to the order. It won't if there is less than 5 minutes before poll time. This can be both beneficial and bothersome. It's nice when you can change a BOH and it'll automatically order a case, but sometimes you don't *need* another case yet, you've just changed the BOH to below the min so it thinks you need another case. I can't provide actual examples right this moment, but there will be an item we've sold 2 of in the previous week, maybe 8 all month and it'll have a min of like 11 or 12. WHY??? This wouldn't bother me if we were able to change ALL of the mins. Too many glitches. Whoever was in charge of setting the mins clearly doesn't understand movement and allocation. Granted, many times it will work perfectly: we'll get down to 2 on the shelf and a case of something will come in and fill the shelf up to full allocation. This is quite nice as it makes it easy to rotate and doesn't give backstock. I only wish it worked well like this every instance
"I have also noticed that sometimes I will scan items in order review, it will say 0 is coming in but then it will add it to the order anyway before the order closes. So, I try not to scan too many things."
Just did the math. That would be 10 pallets of Big K colas. Only way to get rid of them would be to have a 10 for a $1 sale!!
Reminds me of a story I heard about an over zealous co manager. He was helping open up a new store by ordering shippers. While the first truck was being unloaded, the other 12 trucks were waiting to be unloaded! :)
it amazes me some of the really great things that can be done in our day and age, however you'd think at some point along the line when all that was ordered, someone would have the common sense to question it and make a call (whether someone in the warehouse, dispatch, or within the store itself). I really have doubts of this story being true. 12 drivers to one store seems a bit far fetched.
You have a presentation min and a forecast min. So if something has 4 facings your presentation min will be 8 plus the 4 it thinks your going to sell. So your min will be 12. Changing mins won't do anything because it updates every Sunday. It'll just revert back to what it was based on the plan o gram..
