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Post Info TOPIC: how many people on your front end/ CSRs
how many licks

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how many people on your front end/ CSRs
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How many people are on your front end in total?

How many front end CSRs do you have?

How many Front end leads do you have?

 

I feel like my store has too many but maybe it is normal.



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Anonymous

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Way to many.   To many Chiefs not enough Indians



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Guru

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When I was working at Kroger we had-

Total FE employees: ~20-25 (store total was about 50 emp)
CSR: 6, 2 of which were red vests
FEM: 2, lead and backup

[EDIT:] This was for a, relatively small, 200k/w store.



-- Edited by BagBoy on Saturday 6th of May 2017 10:11:16 PM

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Would you like fries with th... I mean, your milk in a bag?



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Only one FEL in my store, who runs our FE. Bout a dozen or so CSR or Service desk trained people. About 23 people total I think for our FE (Utility / Bagger is a separate department where we have about 10 or so UCs now)



-- Edited by UC151 on Saturday 6th of May 2017 11:41:06 PM

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Guru

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I'm in a small store now about 200k a week as well, and there are probably about 20-25 FE employees. About 65 employees in the store I think. There's one CSM, two backups, and two other supervisors, and then a couple more service desk trained employees.

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Veteran Member

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We have 1 CSM, 4 ACSM's, 9 people trained in service desk that I know of. And a lot of cashiers. My first guess is that we have close to 40 or so cashiers (including uscan attendants). We're a rather busy store so we have plenty of help but it seems we never have enough scheduled during later hours :/

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We are a 600-880k a week store and we seem to have more CSRs where at least 4 or 5 have the red vests than we do cashiers we have 2 or 3 front cash office people we lost our FE manager and our assistant we are waiting for replacements. Day shift it is always a mess with 5 or 6 plus upper management in the store so it is hard tell at times who has the floor. We have more cashiers now as they have hired a bunch of people for once and moved up the reliable courtesy clerks to cashier I was one of them.



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