I work in clicklist as an attendant, and sometimes the managers and supervisors do not close. Normally this turns out fine because the marshal (woman that answers the phone and does paperwork) is usually very capable and easygoing. But lately, there has been another marshal who likes to act like a supervisor and who refuses to do any of the non-marshaling himself, even when we're behind. 

Today he closed and I was going to go outside to help my friend load a car but asked if anyone else had pulled in. He snapped back at me that there was and I gave him a steadfast 'okay', then next thing I know he slams the refrigerator door shut as hard as he possibly can then charges at me like he's a bull or something. He complains about the previous marshal and supervisor having left him with too much paperwork. I can handle myself but it's just me and another girl working and I don't feel comfortable with the hostility, even if it's not apparently directed at me. So I go out to the floor and tell one of the red-smock managers (wearing a red smock means you're management right? or a supervisor) that we need a manager back in the room because the dude is having a meltdown. The one manager who happens to hate me [more on that later] comes back there, and I go outside with my friend again 1) because it helps us get to the next car faster and 2) because I don't want either of us to have to be alone with him in the room. She tells me she doesn't have time to babysit and I tell her to look at the damn camera. The guy does calm down, actually returning strangely to normal, but it doesn't sit right with me. Another teammate told me he screamed at one of the attendants on Friday while the rest of us were out picking. He's a combat veteran with ptsd even though it's been years since he was on the field, and he was a medic, so I'm not sure how relevant that experience is. He apparently has high cholesterol or something, basically in bad shape and I feel for him on that, but he should not be closing by himself.

I went ahead and texted our department manager about the incident but my concern here is the rudeness and apathy of this gm. She should take a complaint of hostile/unsafe environment seriously and make an effort to amend it. I've had three customers independently complain to me about her, so I don't feel the need to go into our past issues. I don't know whether to file an employee grievance or what -- I don't care how busy it gets or how short-staffed they are. I work at one of the nicer Kroger stores in the city so it's not like the budget isn't there? And I can't just not interact with her because we constantly get behind and she or another gm has to come back there and answer the phones. There is constantly ongoing drama that makes an otherwise easy, fun job suck tremendously. Any advice what I should do? The store manager gets back from vacation tomorrow, and although he is sympathetic to me I don't know that he would receive well a complaint about another manager, and although company policy does not allow retaliation, we all know that it would be hard to prove if they did, as they can go about it very subtly. If anything, I just wanted to come and bitch about working here, maybe I'll find a new job.