In our store, besides the regular page button, we can also do it another way. There is a GRAY button immediately above the only "right hand" red button on the layout of the intercom/phone base. It has an icon something like a circle and a circular arrow, not sure what it means. You press that button first, then "6 3 1". then page.
Another of my many "pet peeves'.................some phones do not have all the buttons properly labeled, and if you don't use them often, you forget which one is the PAGE button, or the PARK button, etc.
Haha, Just wait there is a new phone system..... you can actually send phone calls to page....
I don't understand why we continue to use Phone Systems that have more and more features, but yet we don't use them! Why doesn't every Department have a Phone (Grocery/Non-Foods, etc), would be helpful so that not every call goes to Service Desk...and then paged.
Our store's phone system uses codes where you can call the various departments. Then there's the code for paging the whole store. Each register at the front end has it's own phone.
Yea we have a page for everyone, parking, and each department has their own code as do the managers. However, it is still confusing at times when you get a call from a cashier about something. Or worse yet as we have the music blaring so much, always a ton of folks talking, and other background noises going on, that sometimes you can't even hear the accurate number to punch in and reach someone. So sometimes I think it be great if we had I don't know walkie talkies so you can reach each dept. if need be or something.
They actually have introduced Walkie Talkies..but they only work when people actually wear them or if you have people that actually know when/why to use them. The issues all starts with Quality Associates!
FYI...Some stores have a mix of Nortel Phones and "Princess" (Old School Phones), new stores have VOIP phones so all phones are CISCO
Yeah, our store has Cisco VOIP phones. But nobody at the front end uses them, except the service desk people when they page the whole store for someone or alert a customer that their car is about to be towed. Only the floor supervisors have the walkie talkies to talk to each other and the managers. But we as cashiers, don't get any.
So when it's 8pm and the service desk is closed, and a customer comes to me asking to speak to a manager. I literally have to tell them, sorry I have no way of contacting them, cause they're hidden somewhere in the store, and want to be bothered. And yeah, I've used the phone to page the whole store to call for them, they don't come to the front...
Another of my many "pet peeves'.................some phones do not have all the buttons properly labeled, and if you don't use them often, you forget which one is the PAGE button, or the PARK button, etc.
usually the first and second gray button on the right side of the phone. push them one at a time until you find it. Then label it yourself.
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Get to your department, get off your phone, and do your job!
Well, they used to close at 9, but now that there's less help cause of school... here we are. It's so bad, I've been seeing all 3 store managers and the FEM on register and bagging.
Yup, staffing bad in my KMA too. We have a very diverse group of stores....Urban, Upscale, Country, Mainstream. Yet, we are compared to each other like we are all the same, which normally causes friction.
We had and still have Walkie Talkie's. Some are missing because people took them home and never brought them back. Some people just forgot to leave them take them off there hip or whatever. I do not know why someone would want the walkie talkie's because they would not work without another one being programmed on same frequency. I wish we would start back using them because it was very useful to help find things.
