They ask you for help, you come over, and start to fix their stuff or recall where an item is. And immediately before you can even finish, they ask another employee walking by for help on the exact same thing.
I'm starting to hate the peeps that want their 1 lb or half lb stuff in separate bags all the time. I mean I finally got behind the paper between the cheese slices thing. Cause yea, for some that are super soft, it would create a major cheese ball. So I will do it now on my own and it's all good. But these peeps that consistently want a pound in two separate bags and then want a individual price on each half. It would be something else if it was just one order, but no they want 4 or 5 more items like that as well and on busy days to boot!
I hate it when we are bagging for someone who is clearly needing help out with their order another customer who is just to damn lazy to carry out their groceries wants help
I hate it when we are bagging for someone who is clearly needing help out with their order another customer who is just to damn lazy to carry out their groceries wants help
People have No respect for the elderly .
I hear ya. Some folks act like they can't ruin their texting muscles.
They ask you for help, you come over, and start to fix their stuff or recall where an item is. And immediately before you can even finish, they ask another employee walking by for help on the exact same thing.
They just do it because they think 2 employees can help them better than just one, who might have to think for a moment or walk the aisles, etc. to help them whereas possibly the 2nd employee knows right off bat. It's not really bad. Sometimes I'm grateful if another employees comes walking by and the customer asks for their assistance too.
What I hate is when someone asks me, "Do you have any _____?" I'll tell them no because I'm the one who orders it and I know that it got scratched. They then proceed to ask another person the same thing who then comes to me for the answer. The answer is still no. Asking someone else is not going to magically change a no to a yes.
What I hate is when someone asks me, "Do you have any _____?" I'll tell them no because I'm the one who orders it and I know that it got scratched. They then proceed to ask another person the same thing who then comes to me for the answer. The answer is still no. Asking someone else is not going to magically change a no to a yes.
I really hate that too. Oddly enough though I was out of site and heard a customer asking a co worker if we had something in the back. That co worker said, No we don't and kept walking as I came out I greeted the customer ( nice elderly regular) she mentioned the product again. I doubled checked for and sure enough, we had it.
With that being said, this is why so many customers ask multiple associates, sometimes they get what they need asking another.
Personally, I love it. That's your cue to just walk off! The customer themself is passing the buck, and then you don't need to help them! It's wonderful! I wish that would happen every time.
Otherwise, if it's not on the shelf, we probably don't have it and it's a tremendous pain in the ass to figure that out. Honestly, almost everything comes off the truck and onto the shelf. I'm going to page grocery for 15 minutes until a manager tells me we don't have anyone in grocery. Fine, who can look for it? Well, that manager, as soon as the lines die down. That's half an hour. Then, the manager looks for 15 minutes. We probably don't have it. If we do, it's behind three uboats and under a dozen cases. So we don't have it. Or maybe, there's the one in twenty chance that we actually do have it, and can even get to it.
The thing is, and this is the worst part, is that it doesn't even matter if we have it or not since the customer left 58 minutes ago.
the day before Thanksgiving a couple of years ago, a customer came in with his girlfriend asking for the biggest jug of kroger peanut oil they carry (forgot how many gallons). none left on the shelf, so I went out back and actually can say I looked diligently for it, instead of the stand in the backroom for 5 minutes, then return procedure.
I came back to tell him it was scratched, and he insisted I scan the Barcode on the shelf, since human logic is overridden by tech logic, right? so he didn't complain to management later, I did it. he must be overcompensating for something, or wanted to impress his lass, cause he got real snarky when he saw the backstock on hand, and again insisted I go look (again). I went to "look," and stayed back there a while, deployed the stand in the backroom and do nothing procedure, and enjoyed every second. the couple was gone when I returned, probably to complain to a manager, who will tell them the same thing I would have: I'm sorry, the day before the holiday is usually too late in the game to try buying thanksgiving stuff.
