Clicklist selectors, what do you usually do when customers stop you and ask about a product that is out on the shelf. Do you overhead page someone to that isle, go back and look for the product, blow them off. Usually Ill try to find someone near by who works in the dept but there isnt always someone around. I wish customers somehow knew that clicklist people are the wrong people to ask about that stuff lol. Also, when maneuvering through crowded isles, do you always let customers go first or do you just go and make the customer wait? I sometimes find that to be kind of awkward whether to wait or not for customers to go by. Usually Ill let customers go, I feel like its rude when i dont. I hate the snooty customers who get visibly irritated when you have to go past them or if they bump their cart into your trolly.
Clicklist selectors, what do you usually do when customers stop you and ask about a product that is out on the shelf. Do you overhead page someone to that isle, go back and look for the product, blow them off. Usually Ill try to find someone near by who works in the dept but there isnt always someone around. I wish customers somehow knew that clicklist people are the wrong people to ask about that stuff lol. Also, when maneuvering through crowded isles, do you always let customers go first or do you just go and make the customer wait? I sometimes find that to be kind of awkward whether to wait or not for customers to go by. Usually Ill let customers go, I feel like its rude when i dont. I hate the snooty customers who get visibly irritated when you have to go past them or if they bump their cart into your trolly.
If you can get to a phone I would either page a manager to that aisle, or ask another employee to page the department employee or manager to help the customer, because that is not your job to figure out why something isn't in stock.
If you're a Selector out on the floor with a trolley, you should have a walkie with you. Use that to communicate to your e-Commerce Supervisor/Lead/available person in the staging area to page for customer assistance wherever the customer needs help at. If nobody shows up/is available, again use the walkie to communicate with a person in the staging area to page for a member of management to wherever the customer that needs help is. If all of that fails, then use a Make It Right sticker and fix it yourself by offering a customer an alternative at a discounted price.
Maneuvering through a crowd just requires basic politeness. A simple "sorry, excuse me - thank you" goes far enough for most. Alternatively, park your trolley along an endcap and just walk it, which takes longer and hurts your productivity time, but sometimes it's the only option.
Yeah we dont have walkie talkies at my store or the store I was at before this one. We have phones but I rarely remember to bring it on runs with me. Thanks for the info, I just like to hear what others do!
Not a selector or even work with Clicklist. But I have a question in regards to why do the selectors do not try and move their cart or whatever it's called to the left or right of the aisle when they are picking out whatever items they need?
I ask, because it seems like without fail, every time I have to do the truck when I'm in bakery. And have to haul my pallets from all the way in the back, to our department. I have to not only duck and dodge customers and other departments working out their stuff. But 3 or 4 peeps from Clicklist that have their carts parked right in the middle of the aisle.
The only time they will even bother to move it, if at all is if I stop and actually nudge it over a bit myself(not with the pallet I'm hauling, but manually moving it to the side). And then it's all this strange look like what are you doing? As if I'm the one in the wrong for trying to get back to my department in the first place. To which, I know I'm not in the wrong, but I also know courtesy goes a rather long way in everybody being able to get their job done as well.
When I'm out on the sales floor and I have a trolley, I try (although admittedly I do forget sometimes, especially if we aren't keeping up with orders for whatever reason) to park it along the left or right side, or out of the way as much as I can... but the darn aisles don't really permit a good amount of room (and the store I work at is a seven year old Marketplace), so really, as hard as I try, there are times when there is simply no good spot to park the trolley. That being said, I know several people in my department don't even try to position their trolleys off to the side and yeah, that's definitely inconsiderate. Like with a lot of things at Kroger, the reason this happens can be summed up with either employees not caring or employees just being lazy.
When I'm out on the sales floor and I have a trolley, I try (although admittedly I do forget sometimes, especially if we aren't keeping up with orders for whatever reason) to park it along the left or right side, or out of the way as much as I can... but the darn aisles don't really permit a good amount of room (and the store I work at is a seven year old Marketplace), so really, as hard as I try, there are times when there is simply no good spot to park the trolley. That being said, I know several people in my department don't even try to position their trolleys off to the side and yeah, that's definitely inconsiderate. Like with a lot of things at Kroger, the reason this happens can be summed up with either employees not caring or employees just being lazy.
I guess so on the being lazy part of things or not caring. As I was in deli today and we just had two Clicklist orders we hadn't been able to get to yet. And most of them is like "Cool, I'll be back" or just stand and wait. As they know we are super busy on the weekend.
Well today this one dude, even after I told him that we hadn't done them just yet. Looked in our cooler for them. And then just walked off and didn't even say anything at all. Like dude, if you give us a half of a second once we get these few customers taken care of we can do the Clicklist order. But he totally didn't say "I'll be back" or anything. Just walked off. Was uber rude and dismissive all in one.
Heck, I know some will circle the bakery displays for hours before they even ask somebody for help. Or will totally walk past me and go to the counter and ask somebody there. To which they will call me over and ask me to show them where the exact same thing is. Because I'm the one filling the floor the majority of the time anyway.
But yea, like on the road, I think there should be special Clicklist lanes or something on the floor. So that you guys can get what you need and are also not directly in the way of on-coming and going traffic on the sales floor. Might even make your guy's job a little easier too if we had something like that as well. Also thanks again for your response though to my question.
When I'm out on the sales floor and I have a trolley, I try (although admittedly I do forget sometimes, especially if we aren't keeping up with orders for whatever reason) to park it along the left or right side, or out of the way as much as I can... but the darn aisles don't really permit a good amount of room (and the store I work at is a seven year old Marketplace), so really, as hard as I try, there are times when there is simply no good spot to park the trolley. That being said, I know several people in my department don't even try to position their trolleys off to the side and yeah, that's definitely inconsiderate. Like with a lot of things at Kroger, the reason this happens can be summed up with either employees not caring or employees just being lazy.
I guess so on the being lazy part of things or not caring. As I was in deli today and we just had two Clicklist orders we hadn't been able to get to yet. And most of them is like "Cool, I'll be back" or just stand and wait. As they know we are super busy on the weekend.
Well today this one dude, even after I told him that we hadn't done them just yet. Looked in our cooler for them. And then just walked off and didn't even say anything at all. Like dude, if you give us a half of a second once we get these few customers taken care of we can do the Clicklist order. But he totally didn't say "I'll be back" or anything. Just walked off. Was uber rude and dismissive all in one.
Heck, I know some will circle the bakery displays for hours before they even ask somebody for help. Or will totally walk past me and go to the counter and ask somebody there. To which they will call me over and ask me to show them where the exact same thing is. Because I'm the one filling the floor the majority of the time anyway.
But yea, like on the road, I think there should be special Clicklist lanes or something on the floor. So that you guys can get what you need and are also not directly in the way of on-coming and going traffic on the sales floor. Might even make your guy's job a little easier too if we had something like that as well. Also thanks again for your response though to my question.
When I go over to the deli or Meat Market to pick up the service counter orders, I make sure I'm both appreciative and patient because I know it's not always easy to get the service counter orders done quickly when there's so much other stuff that needs to be done. Some of my co-workers in ClickList are rude or pushy (one of which is one of the freaking Department Leads for crying out loud) to the deli employees and I can't help but think, "really?" I mean I know we need the service counter orders back by a certain time to stage them, but there's a right way and a wrong way to go about communicating that need.
I kind of wish that we could just come in at, say, 1:00AM, and knock out a majority of the orders for the day (leaving only same day orders to have to deal with) before the store even opens at 6:00AM, this way not as many trolleys would be out on the sales floor while customers/employees are trying to work, but it sadly doesn't work that way.
When I'm out on the sales floor and I have a trolley, I try (although admittedly I do forget sometimes, especially if we aren't keeping up with orders for whatever reason) to park it along the left or right side, or out of the way as much as I can... but the darn aisles don't really permit a good amount of room (and the store I work at is a seven year old Marketplace), so really, as hard as I try, there are times when there is simply no good spot to park the trolley. That being said, I know several people in my department don't even try to position their trolleys off to the side and yeah, that's definitely inconsiderate. Like with a lot of things at Kroger, the reason this happens can be summed up with either employees not caring or employees just being lazy.
I guess so on the being lazy part of things or not caring. As I was in deli today and we just had two Clicklist orders we hadn't been able to get to yet. And most of them is like "Cool, I'll be back" or just stand and wait. As they know we are super busy on the weekend.
Well today this one dude, even after I told him that we hadn't done them just yet. Looked in our cooler for them. And then just walked off and didn't even say anything at all. Like dude, if you give us a half of a second once we get these few customers taken care of we can do the Clicklist order. But he totally didn't say "I'll be back" or anything. Just walked off. Was uber rude and dismissive all in one.
Heck, I know some will circle the bakery displays for hours before they even ask somebody for help. Or will totally walk past me and go to the counter and ask somebody there. To which they will call me over and ask me to show them where the exact same thing is. Because I'm the one filling the floor the majority of the time anyway.
But yea, like on the road, I think there should be special Clicklist lanes or something on the floor. So that you guys can get what you need and are also not directly in the way of on-coming and going traffic on the sales floor. Might even make your guy's job a little easier too if we had something like that as well. Also thanks again for your response though to my question.
When I go over to the deli or Meat Market to pick up the service counter orders, I make sure I'm both appreciative and patient because I know it's not always easy to get the service counter orders done quickly when there's so much other stuff that needs to be done. Some of my co-workers in ClickList are rude or pushy (one of which is one of the freaking Department Leads for crying out loud) to the deli employees and I can't help but think, "really?" I mean I know we need the service counter orders back by a certain time to stage them, but there's a right way and a wrong way to go about communicating that need.
I kind of wish that we could just come in at, say, 1:00AM, and knock out a majority of the orders for the day (leaving only same day orders to have to deal with) before the store even opens at 6:00AM, this way not as many trolleys would be out on the sales floor while customers/employees are trying to work, but it sadly doesn't work that way.
That is great that you do. We do have a few Clicklist peeps that will even tell us that they are dropping off another set of orders. While others just sneak up and put it there and never say anything until we get a moment to look over there or re-stocking the Grab-N-Go. But yea, I don't get what is up with some folks' communication skills either. Being an ass never helps anything.
What time do you guys typically start? I'm not sure what time it is for our store. But I know when I come in to do floor setting for Bakery at 3 a.m. I usually slowly but surely start seeing a few Clicklist people an hour or so later on the floor. Actually kind of inspires me to pick up the pace a bit more on doing the markdowns. So I can go and get the truck as I know before long the doors will be opening up at 6 and in comes the customers.
Yeah, I never just drop off the tote with the service counter orders and walk away without giving someone in the department a heads up. The sooner someone in the deli is made aware of the orders, the more time it gives the deli to work on them, so yeah.
Unfortunately, we don't start until 5:00AM. It's sometimes hard to get a head start on the day's orders and stay ahead of the game coming in at that time... and really, once you fall behind, it's very hard to catch up, especially when you never know how many same day orders are going to drop.
Exactly! The sooner we know, the sooner we can get it done.
Ah man that does suck on the start time. That is kind of like how it is in the bakery. As you can't slice the bread and take care of the doughnut case until particular times. Heck they don't even want you to throw away the bagels til a particular time. But with shortened hours and with me being down there by myself. I pitch them out as soon as I'm done slicing the bread. As they always call a blue line right when you are cutting the bread. So if you aren't on top of getting things cleaned up to meet those blue line calls then you get VERY behind as you have to wait forty forevers for them to call another and when you have to get out at 8 or 9. It really screws you up when they call it too early.
Exactly! The sooner we know, the sooner we can get it done.
Ah man that does suck on the start time. That is kind of like how it is in the bakery. As you can't slice the bread and take care of the doughnut case until particular times. Heck they don't even want you to throw away the bagels til a particular time. But with shortened hours and with me being down there by myself. I pitch them out as soon as I'm done slicing the bread. As they always call a blue line right when you are cutting the bread. So if you aren't on top of getting things cleaned up to meet those blue line calls then you get VERY behind as you have to wait forty forevers for them to call another and when you have to get out at 8 or 9. It really screws you up when they call it too early.
Yeah, we have things that we're not supposed to do until a particular time too in ClickList, like orders aren't supposed to be picked more than three hours out from the pick-up time, but we ignore that because it's simply not practical. If we went by that policy, we would regularly have to be calling up customers to inform them their orders won't be ready by the scheduled pick up time that they selected. We simply don't have enough help to follow that rule. Once we start picking, we don't stop, even if we're picking orders that aren't due for four, five, six or more hours. You can't wait when you never know how many drop down orders you're going to get hit with.
Exactly! The sooner we know, the sooner we can get it done.
Ah man that does suck on the start time. That is kind of like how it is in the bakery. As you can't slice the bread and take care of the doughnut case until particular times. Heck they don't even want you to throw away the bagels til a particular time. But with shortened hours and with me being down there by myself. I pitch them out as soon as I'm done slicing the bread. As they always call a blue line right when you are cutting the bread. So if you aren't on top of getting things cleaned up to meet those blue line calls then you get VERY behind as you have to wait forty forevers for them to call another and when you have to get out at 8 or 9. It really screws you up when they call it too early.
Yeah, we have things that we're not supposed to do until a particular time too in ClickList, like orders aren't supposed to be picked more than three hours out from the pick-up time, but we ignore that because it's simply not practical. If we went by that policy, we would regularly have to be calling up customers to inform them their orders won't be ready by the scheduled pick up time that they selected. We simply don't have enough help to follow that rule. Once we start picking, we don't stop, even if we're picking orders that aren't due for four, five, six or more hours. You can't wait when you never know how many drop down orders you're going to get hit with.
Here's what I don't get. Someone from Click List will come to the bakery early in the morning looking for something that hasn't been baked yet. We'll ask them what time does the order go out. They always say, "I don't know. Everything is grouped together." Huh? If you let us know when you need it, we can maybe have it ready for you depending on whether it's something that simply isn't ready yet or if it's a special order that has to be made from scratch. Some Click List people are willing to come back later for an item. Others act like real jerks when you don't have something ready at 6:00 AM. We come in at 5:00 AM. Nothing is going to be ready at 6:00 AM. It usually takes 3 1/2 hours to get all the bread baked regardless of what order you bake it.
Exactly! The sooner we know, the sooner we can get it done.
Ah man that does suck on the start time. That is kind of like how it is in the bakery. As you can't slice the bread and take care of the doughnut case until particular times. Heck they don't even want you to throw away the bagels til a particular time. But with shortened hours and with me being down there by myself. I pitch them out as soon as I'm done slicing the bread. As they always call a blue line right when you are cutting the bread. So if you aren't on top of getting things cleaned up to meet those blue line calls then you get VERY behind as you have to wait forty forevers for them to call another and when you have to get out at 8 or 9. It really screws you up when they call it too early.
Yeah, we have things that we're not supposed to do until a particular time too in ClickList, like orders aren't supposed to be picked more than three hours out from the pick-up time, but we ignore that because it's simply not practical. If we went by that policy, we would regularly have to be calling up customers to inform them their orders won't be ready by the scheduled pick up time that they selected. We simply don't have enough help to follow that rule. Once we start picking, we don't stop, even if we're picking orders that aren't due for four, five, six or more hours. You can't wait when you never know how many drop down orders you're going to get hit with.
Here's what I don't get. Someone from Click List will come to the bakery early in the morning looking for something that hasn't been baked yet. We'll ask them what time does the order go out. They always say, "I don't know. Everything is grouped together." Huh? If you let us know when you need it, we can maybe have it ready for you depending on whether it's something that simply isn't ready yet or if it's a special order that has to be made from scratch. Some Click List people are willing to come back later for an item. Others act like real jerks when you don't have something ready at 6:00 AM. We come in at 5:00 AM. Nothing is going to be ready at 6:00 AM. It usually takes 3 1/2 hours to get all the bread baked regardless of what order you bake it.
The ones that tell you "I don't know," when the order is due either haven't been trained properly or just don't care enough to do their jobs right. The freaking order time is printed on the stickers that go on the tote, for crying out loud. All they gotta do is look at the totes on their trolley and the pick-up time is printed right there on the stickers. That's how we know how much time we have to run a trolley/where to stage the totes from the trolleys in the back. As for the ones that act like jerks, there's simply no reason for that and they obviously don't understand/care how things operate in a retail store with multiple departments. I hate having to bother people in other departments, but when I have to, I make darned sure to be as polite/patient/appreciative as I can because I know these people all have jobs to do, too. It's not that hard to do yet some people clearly make it out to be just that.
