Clicklist selectorswhat are your least favorite items/aisle to pick? Mine are probably the entire natural foods dept, cereal because the mapping is off and the boxes never fit in the totes. Also hate picking the big plastic salad containers because I find them kind Of hard to bag. And would you just stop with the damn le croix already! Ahah
I'm so over the wrong places for nutrition milk when you're doing fridge orders. It cuts into your time, so much. I've given up reading the location on half the products in the store. I just learn what they look like and catalog in my own mind. I also hate the canned food at the end of the circuit since the trolley's usually full of crushable products by then. And it's always on the smallest aisles where it's hard to bag or rearrange. Also: 8-10 2 Liters should be an oversized tote, not on the cart.
I wish the baymax would list the next product and not the location at this point. Since Kroger has no idea what they're doing with the locations. Especially on produce since we can pick two at once around the customers.
It's a toss-up between Meat Market and Produce. Meat Market tends to run really low on lots of common, but popular, items like bacon and Lunchables. Also, picking packaged meat in general isn't as easy or quick as going up and down dry grocery/personal needs where it's often times easy to get a good pace going. Customers also tend to be much pickier when it comes to meat - and also produce, so it's not easy picking out meat that falls within the amount of pounds that they're looking for or the max price they're willing to pay while still picking out quality meat (which in itself can be challenging). Produce is a pain too because the apples often times look like trash with the bruises/soft spots/skin blemishes, the strawberries and other berries have a tendency to have mold growing on them, the avocados are more often than not so soft your finger practically goes through them if you apply too much pressure and so on.
Freezer runs can be a godsend after a difficult refrigerator or ambient run. I always hope for those. Easy, quick and often times so much easier to make substitutions.
They are usually all pretty large orders. But sometimes if will just be several things. Usually at least the basics like milk, cheese, butter, creamer etc. As selectors, that's kind of hard for us to keep track of because we pick 6 orders at once which can all be different orders.
They are usually all pretty large orders. But sometimes if will just be several things. Usually at least the basics like milk, cheese, butter, creamer etc. As selectors, that's kind of hard for us to keep track of because we pick 6 orders at once which can all be different orders.
Probably a dumb question. As it's all probably coded differently for each customer so you don't mix them up. But from what I've seen at my store, the Clicklist peeps seem to have their blue cart thingie and the scanner and the totes. But I've always wondered how do they not get confused on what to pick for which customer?
Does the next item that shows up on the scanner thingie say who the milk, cheese, etc. is going to? And you have particular totes for that or how does that work?
They are usually all pretty large orders. But sometimes if will just be several things. Usually at least the basics like milk, cheese, butter, creamer etc. As selectors, that's kind of hard for us to keep track of because we pick 6 orders at once which can all be different orders.
Probably a dumb question. As it's all probably coded differently for each customer so you don't mix them up. But from what I've seen at my store, the Clicklist peeps seem to have their blue cart thingie and the scanner and the totes. But I've always wondered how do they not get confused on what to pick for which customer?
Does the next item that shows up on the scanner thingie say who the milk, cheese, etc. is going to? And you have particular totes for that or how does that work?
Once you've scanned all six of your totes on your trolley when first starting a run, the Baymax leads you along the most efficient (well... most of the time) route through the store with as minimal backtracking as possible. It tells you what item to pick next, and upon scanning the item, what tote to put it in before moving you on to the next item. The Baymax is programmed in a way that it stops you if you don't pick the right item or scan the right tote label. It's pretty much fool proof 99% of the time and generally holds your hand every step of the way, indicating what to do and when.
Once you've scanned all six of your totes on your trolley when first starting a run, the Baymax leads you along the most efficient (well... most of the time) route through the store with as minimal backtracking as possible. It tells you what item to pick next, and upon scanning the item, what tote to put it in before moving you on to the next item. The Baymax is programmed in a way that it stops you if you don't pick the right item or scan the right tote label. It's pretty much fool proof 99% of the time and generally holds your hand every step of the way, indicating what to do and when.
But it can be hard if you have no substitutions for something we don't have (like a pint of heavy cream when you only have 1/2 pints). You can override the 'no' if needed but it's frustrating. Or when you have to out of stock an item because the Baymax can't read the label due to bad placing or bad design (thinking of the prepackaged roasts here). You have to take it to the marshaling person and have them add it in later, even though it was clearly in stock. Of course, the Baymax's scanners breakdown pretty quickly when you're in a busy store with constant use.
Once you've scanned all six of your totes on your trolley when first starting a run, the Baymax leads you along the most efficient (well... most of the time) route through the store with as minimal backtracking as possible. It tells you what item to pick next, and upon scanning the item, what tote to put it in before moving you on to the next item. The Baymax is programmed in a way that it stops you if you don't pick the right item or scan the right tote label. It's pretty much fool proof 99% of the time and generally holds your hand every step of the way, indicating what to do and when.
But it can be hard if you have no substitutions for something we don't have (like a pint of heavy cream when you only have 1/2 pints). You can override the 'no' if needed but it's frustrating. Or when you have to out of stock an item because the Baymax can't read the label due to bad placing or bad design (thinking of the prepackaged roasts here). You have to take it to the marshaling person and have them add it in later, even though it was clearly in stock. Of course, the Baymax's scanners breakdown pretty quickly when you're in a busy store with constant use.
You shouldn't ever override a No Subs Allowed message unless you are able to substitute in the identical item in the identical brand - just in a smaller/larger package or in the case of produce, the organic equivalent.
Substitutions aren't really that hard, except when the item you need to pick is extremely particular. Sometimes, you just have to skip the item and check for a substitution in, say, Nature's Market. A majority of items have generally at least one acceptable substitute option between name brands and Kroger brand. Even then, it doesn't have to be a 100% match. It can be a partial match; because it's better to offer the customer something rather than nothing. They can always say no. I sometimes watch other Selectors and it amazes me how quick they are to use the Out of Stock option after quickly giving up. I just wanna say something like, "bro, you didn't even try."
If you can't scan a label, then you can enter the UPC/PLU numbers by pressing "5" on your Baymax. Sometimes, it's necessary to type in the whole barcode number, other times it's not.
As for equipment breaking down, yeah... I mean, it's Kroger. It's to be expected.
You shouldn't ever override a No Subs Allowed message unless you are able to substitute in the identical item in the identical brand - just in a smaller/larger package or in the case of produce, the organic equivalent.
Substitutions aren't really that hard, except when the item you need to pick is extremely particular. Sometimes, you just have to skip the item and check for a substitution in, say, Nature's Market. A majority of items have generally at least one acceptable substitute option between name brands and Kroger brand. Even then, it doesn't have to be a 100% match. It can be a partial match; because it's better to offer the customer something rather than nothing. They can always say no. I sometimes watch other Selectors and it amazes me how quick they are to use the Out of Stock option after quickly giving up. I just wanna say something like, "bro, you didn't even try."
If you can't scan a label, then you can enter the UPC/PLU numbers by pressing "5" on your Baymax. Sometimes, it's necessary to type in the whole barcode number, other times it's not.
As for equipment breaking down, yeah... I mean, it's Kroger. It's to be expected.
Yes and sometimes it's hard to do that when nosy customers are watching on the substitutions. Your store may find substitutions easy but mine isn't. The shelves are often empty until midday, which doesn't help for early morning pulls or keeping our limited amount of trolleys moving at a fast pace. And typing the whole or partial barcode doesn't work on most of our Baymaxes. I've tried. Multiple times. As have other selectors. The equipment is barely hanging on. Literally half of ours no longer scan and we've already repaired some once. The 1989 gameboy design doesn't help.
I don't OOS very often. I try and find something, anything, to replace the missing item. But it's not always easy, thanks to the again, empty shelves. I'll even check the nutritional information to try and find an equal. Unfortunately, our repeat customers like very certain, not easily replaced items, as well. It's not like when you can change Propel's watermelon for peach as an easy substitution.
And lord help us if the truck doesn't get there on time on Monday. We're behind all day in every department with the limited hours. I've been with the department since it opened earlier this year.
What annoys me the most is that our store has had issues with locations not being correct, it also throws off the newer selectors in our department. For almost three or four months, the non-refrigerated almond milk and other type non-dairy milks have shown up as "No Location Found" in our Baymaxes even though the store management has known about the problem. Our dairy section was off because of resets like a good four or five months before management cared to fix it.
And, also, when Clicklist has the special coupon items and we run out of said items after only like a day or two because no one orders enough of it. It's just little things like that and they add up.
Yep. We tell our store management, our manager reports we need to be fixed, someone came by and noticed at at least 75 wrong locations...and it's still not fixed. I hate the milk section since it puts the nutrition milk in with the regular. It's a lot of back and forth around customers. The worst is when we'll go to the nutrition department for some milk but then have to double back later on because no one fixes locations. I've worked in another store before as a filler and they had the same problem. For a company with a huge investment, they haven't done crap about making the department work at all.
Also: the Saturday specials kill us every time because the bigger items (Capri Sun, Frito Lay) are gone in the store by noon. We can't necessarily substitute when there's nothing on the shelves. The Capri Sun was wiped out by 2pm. We still get orders between 3 and 3:30. It makes us look lazy when we do our best.
Being a selector sucks. Customers complain about you being in the way all of the time, or try to run you over when you are loading your items. You run yourself ragged trying to keep up with unrealistic expectations of Kroger.
We are NOT machines. We have bodies that hurt and ache after awhile. I was not built to do this. I want out of Clicklist but they keep telling me no because our clicklist is suffering. Get the appropriate staffing...this is not my fault you can't keep people in this department.
My moral is down. I hate this department and want out without quitting Kroger...
How much do in-store customers interfere with clicklisting? How do you handle it? I'm just a cashier and I can't go to the deli on break without being accosted for organic mung bean oil (only the expeller pressed will do). Hell, I can't even sprint to the break room without wasting my whole break turning the store upside down for luxury pepperoni.
Get the appropriate staffing...this is not my fault you can't keep people in this department.
My moral is down. I hate this department and want out without quitting Kroger...
Anytime someone from CL askes me if I know where something is I tell them no. I could be standing right in front of 12 facing of what they are asked for and I say I DON'T KNOW. If you work for CL and can't figure this out by now please quit and leave us alone.
Yep. We tell our store management, our manager reports we need to be fixed, someone came by and noticed at at least 75 wrong locations...and it's still not fixed. I hate the milk section since it puts the nutrition milk in with the regular. It's a lot of back and forth around customers. The worst is when we'll go to the nutrition department for some milk but then have to double back later on because no one fixes locations. I've worked in another store before as a filler and they had the same problem. For a company with a huge investment, they haven't done crap about making the department work at all.
Also: the Saturday specials kill us every time because the bigger items (Capri Sun, Frito Lay) are gone in the store by noon. We can't necessarily substitute when there's nothing on the shelves. The Capri Sun was wiped out by 2pm. We still get orders between 3 and 3:30. It makes us look lazy when we do our best.
Saturday grocery specials are normally displayed somewhere else in the store just for the Flash sale. Ask a grocery manager if they have it displayed anywhere else.
What annoys me the most is that our store has had issues with locations not being correct, it also throws off the newer selectors in our department. For almost three or four months, the non-refrigerated almond milk and other type non-dairy milks have shown up as "No Location Found" in our Baymaxes even though the store management has known about the problem. Our dairy section was off because of resets like a good four or five months before management cared to fix it.
And, also, when Clicklist has the special coupon items and we run out of said items after only like a day or two because no one orders enough of it. It's just little things like that and they add up.
Someone normally tells our grocery manager about the special offers a few days ahead of time. He will order up and have it displayed close to where it is located on the shelf.
Someone needs to let the Department managers know a few days ahead of time about the special CL offers.
Anytime someone from CL askes me if I know where something is I tell them no. I could be standing right in front of 12 facing of what they are asked for and I say I DON'T KNOW. If you work for CL and can't figure this out by now please quit and leave us alone.
Everyone needs help finding something once and awhile. Yes, if they aren't even trying, then that's on them, but don't be such a jerk if someone from ClickList has spent five minutes or more trying to find something and has had no luck. It's in your best interest to help because every time someone in ClickList out of stocks something in your department, it counts against your department and depending on your management team, you may very well hear about it. Plus, ClickList sales still count towards store sales, so if ClickList loses business because of too many out of stocks and those customers go elsewhere, the store loses money and the departments lose hours.
Most hated sale is probably BOGO anything, because the customer will only select one, and then get mad that we didn't automatically read their minds and add on a second of whatever the item is so they get a free one. And because one time we did add on the extra item for the BOGO sale, and the customer called back to complain about receiving extra items even though they were free.
Absolute pet peeve as a ClickList employee though is Instacart shoppers shoving their phones in our face to ask where to find the item in their order. So rude and it only occurs 5,000 times a shift.
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