Customers who refuse to accept that the service desk is closed

Date: Apr 5, 2022

RE: Customers who refuse to accept that the service desk is closed

mega-kitteh · Guru

i386 wrote:
Mr Frontenac wrote:
So this lady is there standing at the service desk, flagging me down, expecting service. Signs are clearly there saying the desk is closed. I tell her the desk is closed. She demands to see a manager saying there's always a manager around. Well unfortunately for her, all the front end managers and store managers tend to be off the floor during this hour cause of other duties they gotta do like bookkeeping and such. I tell her that she's gonna have to come in tomorrow. She refused to accept that, saying she can't come in tomorrow. Demands to see a manager. I tell her there's no way for me to call them cause they don't give me the walkie talkies and that if she really wanted one, she'd wait the 5 or so minutes I told her. She throws a fit and walks off saying and I quote "I'm going to report you too." Funny enough, 5 minutes later, a manager emerged from hiding, but she was long gone by then.
Walkie Talkie Talkie Walkie. I love my Talkie Walkie. I am goanna program it again to mess with my local Kroger. Everyone needs to hear the things they say over the Talkie Walkie. I am also goanna make a YouTube video recording the things they say.

Mr Frontenac wrote:
Kroger-Employee wrote:
Mr Frontenac what time of evening did that happen?
haven't the front end cashiers been taught how to page over the intercom?

Nope. No cashier has ever paged anyone over the intercom. The front end managers have walkie talkies. If a customer wants to speak to a store manager, I go to the front end manager, tell them that, then they call them on the walkie talkie. They don't give me a walkie talkie.

All department workers should have their Talkie Walkie. But some days I just plain out did not want one so I did not get it. Manager asked why I did not have one.. I said "I have my reasons". Certain Customer Service workers who were lazy called me for dumb reasons.

-- Edited by i386 on Sunday 3rd of April 2022 08:49:27 AM

Please do. I would get a kick out of it.

i386 · Guru

mega-kitteh wrote:
i386 wrote:
Mr Frontenac wrote:
So this lady is there standing at the service desk, flagging me down, expecting service. Signs are clearly there saying the desk is closed. I tell her the desk is closed. She demands to see a manager saying there's always a manager around. Well unfortunately for her, all the front end managers and store managers tend to be off the floor during this hour cause of other duties they gotta do like bookkeeping and such. I tell her that she's gonna have to come in tomorrow. She refused to accept that, saying she can't come in tomorrow. Demands to see a manager. I tell her there's no way for me to call them cause they don't give me the walkie talkies and that if she really wanted one, she'd wait the 5 or so minutes I told her. She throws a fit and walks off saying and I quote "I'm going to report you too." Funny enough, 5 minutes later, a manager emerged from hiding, but she was long gone by then.
Walkie Talkie Talkie Walkie. I love my Talkie Walkie. I am goanna program it again to mess with my local Kroger. Everyone needs to hear the things they say over the Talkie Walkie. I am also goanna make a YouTube video recording the things they say.

Mr Frontenac wrote:
Kroger-Employee wrote:
Mr Frontenac what time of evening did that happen?
haven't the front end cashiers been taught how to page over the intercom?

Nope. No cashier has ever paged anyone over the intercom. The front end managers have walkie talkies. If a customer wants to speak to a store manager, I go to the front end manager, tell them that, then they call them on the walkie talkie. They don't give me a walkie talkie.

All department workers should have their Talkie Walkie. But some days I just plain out did not want one so I did not get it. Manager asked why I did not have one.. I said "I have my reasons". Certain Customer Service workers who were lazy called me for dumb reasons.

-- Edited by i386 on Sunday 3rd of April 2022 08:49:27 AM
Please do. I would get a kick out of it.

I will do it when I get a chance to. Going to set across the street from Kroger or maybe even down the road because with a magnet Antenna I get get Kroger over a mile. But their is also other retail stores using these radio's. First I need to go and scan and see if the codes are still the same.

Date: Apr 7, 2022

A previous store manager was able to access the intercom from his walkie-talkie, but there's been some changes to the phone system since.

Do you think it's still possible to achieve such a thing these days?

I can't really afford to work here anymore, so I think I would really like to forcibly play a song over the intercom to celebrate my period of employment.

Date: Apr 9, 2022

Our CS staff is so thin that the desk is often left unstaffed because they have to work the front end.

i386 · Guru

Anonymous wrote:
A previous store manager was able to access the intercom from his walkie-talkie, but there's been some changes to the phone system since.
Do you think it's still possible to achieve such a thing these days?
I can't really afford to work here anymore, so I think I would really like to forcibly play a song over the intercom to celebrate my period of employment.

I doubt they did that with the Advantage AWR-400 Or the Motorola cls1110

There would have to be a repeater set up something like this Repeaters can be smaller. These radio's are simplex. One could be connected through the PA I guess set on a certain Channel. You would have to know the channel on the radio where they set it up. I think most stores the Click list announcement came over channel 2.