Some of our more proactive security guards will call the police. If we are lucky, the troublesome customers are so stupid/drunk/high they stick around until the police show up, at which point they are formally trespassed from the store.
Just had a talk with a guy that likes to come to me to cash his coinstar receipts. He told me that he was banned from the store a few months ago because of begging people for money. One of our regular security guards lets him come in the store but only to cash his coinstar receipts and nothing more. He can't go past the front end.
The problem is there no easy way to manage banning customers. Before some stores had binders with peoples pictures and official documents banning customers, but like everything Kroger "Customer 1st". The security guard is actually making it worse. T person was banned from the property for asking for money.......but if the guy is cashing a Coinstar, were does he think he's getting the money? PARKING LOT!! OH....f I had NO MONEY, I would not be paying the .11 per dollar at CoinStar either! The new SCO's are great for coin-counting!
-- Edited by EUID_Unknown on Monday 26th of February 2018 11:58:15 PM
Funny you should ask this. We just had a guy come in on Saturday that has been banned from our store. When our LP person stopped him, the guy ran down an aisle to hide. It was weird. It took about six people to corral him out the door. He kept screaming: You cant do this to me! Im a Christian! Im a mother f*****g Christian God d****t!
FYI our store is in an urban area near a park where lots of homeless people hang out. We keep our bathrooms locked at all times, an employee is always stationed nearby to unlock them when someone needs to use them. Its a regular thing to ban people from our store.
