If it's a legitimate question regarding company business (think that through good and make sure it r e a l l y does), re approach them and throw their own manager-speak right back at them, like:
"I'm an employee and representative of this company and I have a real question regarding the business of my store that you seem to be evading. That is unprofessional. As you are an employe and management representative of my store, I expect of you the same level or professionaism you expect of me. Now. Can you help me, or do I need to speak to someone higher?"
Yeah, my question definitely was about company business. Least I believe so. It was regarding limits on number of items allowed for customers using Uscan and whether or not I should enforce them.
I will "check up on them" when I get an answer like that. Usually it makes them answer the question. HOWEVER....if you do this, the max time it should be done is 3x. If by the 3rd time you do not have an answer it means that they have NO intention of getting back to you and that you should drop it.
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How about NO?!?
Anonymous
Date:
RE: When a co-manager says "I'll get back to you on that"
It's the polite phrase for "No". It's not going to happen. You need to get on them for an answer. I was given this b.s. all the tim when waiting to be promoted beyond morning cleaning.
Well here's another encounter with the very same co-manager today.
Alright, so it's around 8pm. A customer comes up to me asking me if they have a specific item because they couldn't find it where it's supposed to be and really wants that item. I'm a cashier, I don't know stuff like that. But I know the stockers and managers do. I look around, no stockers, no front end managers, no store managers.
I do know there's one probably in the back of the store where the loading dock is. So I go there and sure enough he's there. I ask him if he can help a customer out. He says sure and then asks me what this is about. I tell him that the customer needs help finding a specific item that she couldn't find and really wants. He tells me that he'll be there in a second.
So I go back up front and tell the customer that he'll be there. Eight minutes later, he never came. I told the lady that he must be very busy and is unlikely to come out now. She understood and then left.
Lol, I'll bet he made up his mind that the customer's issue wasn't worth his time after he asked me what the customer wanted.
Feel bad for wasting the lady's time. She was so nice about it.
