I've also wondered about this about my own store and stores I've floated to. At my store the floral is up front, followed by the deli and the bakery across from one another, then produce all the way in the back. Floral pages are usually directed toward produce after a certain hour but not to the more nearby departments. How come? Thanks!
Because customers will have a tizzy fit if floral closes when its supposed to. And we all know the store CANNOT and will NOT refuse a sale of any amount if they can help it.
But if produce doesnt know floral all that well...guess what? The customers wait until next day.
Front end needs to grow a pair and enforce floral opening and closing time.
Most of the days there is only one clerk in produce in the afternoon and evening. How in the hell is blowing up balloons more important than filling produce? How much they make on balloons for 5 customers compared to how much they make on produce bought by couple hundred of customers?
And floral never returns the favor by helping out in produce. Making floral and produce one department is arbitrary, just so they can abuse it this way. If they want floral to be serving customers, schedule someone.
Front End has nothing to do with Floral though so why should Front End enforce anything? Unless the people are complaining to customer service. But in my store at least, usually people go to the bakery or deli counter and ask for someone to help in floral.
It is a sub department of Produce, so that's why Produce gets asked to help. Same as how Deli gets asked to fill the salad bar if the salad bar lead isn't there. Or deli helps bakery if we're closed for the night.
In my store i have seen a floral clerk help in produce but my store might be unusual..
I work at a 24 hour store. Produce is called up for floral before floral opens or after they close or when there is nobody scheduled in floral. Between the hours of about 11pm to 6am the front end cashier gets to be responsible for floral on the occasions somebody wants a balloon blown up.
