Customer got really aggressive towards me because I denied a price guaranteed on a digital sale. Verbally insulted me in nasty tones and falsified stories for 20+ minutes after 25 minutes I demanded he stopped and left. Sorry but those are the rules. You are not an exception especially if youre an***! Manager told you No too. Then you rudely did the same thing to him. Then you rudely bit.ched in my ear about all the lies and fabricated sh.it I did to you. Thanks ass. I didnt mind it when he was just bit.ching about his item. He took it a step to far when be started insulting me about this and that. Thats where it crossed the line. Find your self without service next time for Being an inconsiderate rude, mean nasty little individual. I sure the hell wont see you the same again after the way you aggressively treated me. You can wine and complain all you want and Ill raise hell to make sure youre tress passed if you take it too far.
Customer got really aggressive towards me because I denied a price guaranteed on a digital sale. Verbally insulted me in nasty tones and falsified stories for 20+ minutes after 25 minutes I demanded he stopped and left. Sorry but those are the rules. You are not an exception especially if youre an***! Manager told you No too. Then you rudely did the same thing to him. Then you rudely bit.ched in my ear about all the lies and fabricated sh.it I did to you. Thanks ass. I didnt mind it when he was just bit.ching about his item. He took it a step to far when be started insulting me about this and that. Thats where it crossed the line. Find your self without service next time for Being an inconsiderate rude, mean nasty little individual. I sure the hell wont see you the same again after the way you aggressively treated me. You can wine and complain all you want and Ill raise hell to make sure youre tress passed if you take it too far.
What this creep did to me last nigh was not cool and no one should defend it.
You denied him a guaranteed price? I'm not defending this guy, just wondering why you would deny a guaranteed digital price. Was he supposed to download it to his smart phone? Was this explained to him?
Customers got so snooty last moth about being denied a price guaranteed on digital sales that I contacted corporate and asked them to retrain staff on it so they all know. Customers get pissed that we can not honor the sale price. We explained it to him and he got very irate, unprofessional and aggressive to deal with. I didn't mind it when it was the soda incident (as that's pretty common), it was when he started whispering threats into my ear about how I did this and that to him and fabricated all these lies I never did. He's a creep and not a very nice person. As long as he gets his way he's fine but when he doesn't he acts childish and becomes an ass hole.
Then if its corporate decision there isn't a thing he can do about it. It takes time for corporate to implement it and send the notification out to all staff and retrain them as well. then inform the customers as well.
Is there a reason why the price was denied? Was there no failsafe for it if it was a digital coupon? They give all the cashiers one at my store so you can just scan that if they dont have the coupon. If its a guaranteed price.. I kinda dont see why he couldnt get it.
Customer got really aggressive towards me because I denied a price guaranteed on a digital sale. Verbally insulted me in nasty tones and falsified stories for 20+ minutes after 25 minutes I demanded he stopped and left. Sorry but those are the rules. You are not an exception especially if youre an***! Manager told you No too. Then you rudely did the same thing to him. Then you rudely bit.ched in my ear about all the lies and fabricated sh.it I did to you. Thanks ass. I didnt mind it when he was just bit.ching about his item. He took it a step to far when be started insulting me about this and that. Thats where it crossed the line. Find your self without service next time for Being an inconsiderate rude, mean nasty little individual. I sure the hell wont see you the same again after the way you aggressively treated me. You can wine and complain all you want and Ill raise hell to make sure youre tress passed if you take it too far.
What this creep did to me last nigh was not cool and no one should defend it.
Customer was in the right hands down. mana should make you apologize and suspend you for 2 days.
Customer got really aggressive towards me because I denied a price guaranteed on a digital sale. Verbally insulted me in nasty tones and falsified stories for 20+ minutes after 25 minutes I demanded he stopped and left. Sorry but those are the rules. You are not an exception especially if youre an***! Manager told you No too. Then you rudely did the same thing to him. Then you rudely bit.ched in my ear about all the lies and fabricated sh.it I did to you. Thanks ass. I didnt mind it when he was just bit.ching about his item. He took it a step to far when be started insulting me about this and that. Thats where it crossed the line. Find your self without service next time for Being an inconsiderate rude, mean nasty little individual. I sure the hell wont see you the same again after the way you aggressively treated me. You can wine and complain all you want and Ill raise hell to make sure youre tress passed if you take it too far.
What this creep did to me last nigh was not cool and no one should defend it.
Customer was in the right hands down. mana should make you apologize and suspend you for 2 days.
We asked corporate. We can not write price guaranteed slips on digital sales. Period. He became an ass for it. I was doing things right. Customer lost his temper with me and became a **** head for 20+ minutes. That's where it crossed the line. I didn't mind it when he bitc-hed about the product but he became literally a sh-it head for 20+ minutes
Then you did what corporate instructed. That's why I will ONLY apologize to customers IF and ONLY if I KNOW I did something wrong. If I didn't do ANYTHING wrong, then they'll be waiting for an apology that will NEVER come.
Then you did what corporate instructed. That's why I will ONLY apologize to customers IF and ONLY if I KNOW I did something wrong. If I didn't do ANYTHING wrong, then they'll be waiting for an apology that will NEVER come.
Customer got really aggressive towards me because I denied a price guaranteed on a digital sale. Verbally insulted me in nasty tones and falsified stories for 20+ minutes after 25 minutes I demanded he stopped and left. Sorry but those are the rules. You are not an exception especially if youre an***! Manager told you No too. Then you rudely did the same thing to him. Then you rudely bit.ched in my ear about all the lies and fabricated sh.it I did to you. Thanks ass. I didnt mind it when he was just bit.ching about his item. He took it a step to far when be started insulting me about this and that. Thats where it crossed the line. Find your self without service next time for Being an inconsiderate rude, mean nasty little individual. I sure the hell wont see you the same again after the way you aggressively treated me. You can wine and complain all you want and Ill raise hell to make sure youre tress passed if you take it too far.
What this creep did to me last nigh was not cool and no one should defend it.
Customer was in the right hands down. mana should make you apologize and suspend you for 2 days.
Why the hell should I apologize for the customer being an ass hole and loosing it with me because I was following what corporate wanted? I was being professional and he went cookoo on me because we professionally denied him a service we cannot honor. Like hell Im apologizing for a situation I did nothing wrong in. suspension would be too extreme for what following the ****en rules? Customer was an ass hole and should apologize for his boorishness attitude.
Customer got really aggressive towards me because I denied a price guaranteed on a digital sale. Verbally insulted me in nasty tones and falsified stories for 20+ minutes after 25 minutes I demanded he stopped and left. Sorry but those are the rules. You are not an exception especially if youre an***! Manager told you No too. Then you rudely did the same thing to him. Then you rudely bit.ched in my ear about all the lies and fabricated sh.it I did to you. Thanks ass. I didnt mind it when he was just bit.ching about his item. He took it a step to far when be started insulting me about this and that. Thats where it crossed the line. Find your self without service next time for Being an inconsiderate rude, mean nasty little individual. I sure the hell wont see you the same again after the way you aggressively treated me. You can wine and complain all you want and Ill raise hell to make sure youre tress passed if you take it too far.
What this creep did to me last nigh was not cool and no one should defend it.
Customer was in the right hands down. mana should make you apologize and suspend you for 2 days.
Why the hell should I apologize for the customer being an ass hole and loosing it with me because I was following what corporate wanted? I was being professional and he went cookoo on me because we professionally denied him a service we cannot honor. Like hell Im apologizing for a situation I did nothing wrong in. suspension would be too extreme for what following the ****en rules? Customer was an ass hole and should apologize for his boorishness attitude.
The customer is always right! Didnt you get the memo?
Could you explain as if to a layperson what you are saying?
Here is what I think you mean, so please help me understand.
1) Customer has a price stated in their Kroger app (digital sale price?) for an item. No coupon required.
2) It did not ring up at that price.
3) You cannot adjust it to that price.
Depending on what the issue is, this sounds like a job for "Make it right" the catch-all answer when logic works but the terminal disagrees, but hey I am a newish employee.
Why would the price not ring up to match the advertised in-app price? Maybe they live in a different area with lower price for that item, but were shopping at your location instead?
