I hate evaluations. They say they're based on work and employer/customer/ co-worker interactions and thereby fair but none is true. For example you can be a stellar employee who does everything by the book and STILL get a mediocre score on your evaluation. Whilst a lazy employer with poor people skills, work ethic etc will get a STELLAR review. Why? Because management likes them. Favortism.
I hate evaluations. They say they're based on work and employer/customer/ co-worker interactions and thereby fair but none is true. For example you can be a stellar employee who does everything by the book and STILL get a mediocre score on your evaluation. Whilst a lazy employer with poor people skills, work ethic etc will get a STELLAR review. Why? Because management likes them. Favoritism.
I was told yesterday by the FES doing the evaluations that she writes down the same comment for the cashiers and courtesy clerks/baggers, which is engage the customer when possible.
My greeting is this... "Hi, how are you?"
And I thank them at the end of the transaction.
Then the customer responds with the usual polite reply.
I gauge how responsive my customers are when I greet them
Some customers respond
Some customers do not respond
I cannot engage with a customer who is not engaging with me.
How engaging do our customers want us to be?
-- Edited by yankeedog on Thursday 26th of September 2019 04:34:33 PM
-- Edited by yankeedog on Thursday 26th of September 2019 04:35:03 PM
-- Edited by yankeedog on Thursday 26th of September 2019 04:37:21 PM
I interact with the hot looking female customers because they took care of themselves, healthwise. Which means they don't mind walking around the store themselves while the fat ones try to get someone else to do their walking around for them.
The fat ones can shove it because they're high maintenance and they love to waste everyone's time.
5=Stellar. Exceptional employee. They come off their breaks, shorten their lunches voluntarily and will NOT retake their breaks or lunches. They will gladly take the loss. They will cancel personal plans to cover a shift when asked and even shorten their vacation times and not expect anything in return
4=amazing employee. Covers most shifts when asked and comes in on their days off if asked. Often shortens their breaks and lunches to help out if needed
3=good employee. Courteous and friendly helps out if needed. Will not shorten their lunches or breaks unless asked. Does things without being asked. Will stay later and may come in on their day off to help cover a shift or provide extra coverage
2=bad employee. Does the bare minimum nothing more and nothing less. Will not help out unless asked. Will not come off their breaks until they feel like it. If asked to take a short lunch they refuse. Avoids customers most of the time.
1=awful employee. Does virtually nothing. Expects others to do his work for him and gets mad if they refuse and more mad if they take credit for the work they did for him. Avoids customers 100% of the time. Rude if encountered.
They're good evaluations to tell people how they are doing. Room to improve and room to grow what to do not to do basically. I've always felt they were a bit one sided. It's all based upon how your department head likes you. Legally you still have the union to back you up if you do something stupid or get investigated too much. I love the union as much as I don't love it. Union has it's pros and cons.
