You already cut him a deal. That is GOOD ENOUGH in my opinion. He does NOT need half of the order for "free" or more of a discount on top of the one he already got. Sorry, but NOT sorry, last time I checked, Kroger is NOT a flea market. It's a grocery store where prices are firm unless approved by management.

In our store we do NOT price match other Kroger stores nor do we price match other grocery chains such as Publix. We are NOT Office Depot-go shop somewhere else!!

What other "Family of Stores" are you price matching? Are you in an area that two Divisions overlap?

Anonymous wrote:

---

A regular customer keeps asking us to price over ride things to match other Kroger stores. No biggy make it right so long as it's within the Kroger family. He's really taking advantage of a system and I find it wrong. When he wanted me to only charge him for half the order to supplement the size we were out of I told him that we can't do that. I called the pic in charge up and he price over rided the whole order for the digital sale price. Which is what I did but it wasn't good enough for the customer. He wanted half the order for free and pic told him that we couldn't do that. He scolds me about how that's misleading sales information to the  customer. No it's not we ran out it says it in the fine print "While supplies last. We offered you a substitute but it wasn't good enough", we gave it to you for the sale price, you're trying to heckle and bargain to what is against company policy and we're not a market where you can constantly price challenge every thing. We're not loosing our jobs because you only want to pay for half of it when the bill is due. Instead of being a respectable adult you became childish, rude and nasty about it. Thank you I'll never see you the same and be less respectable to you and call the pic immediately if you heckle and bargain. Good god this needs to stop.

---

 You need to learn to VALUE HIM and he is the customer and the customer is ALWAYS right. Cheap company with cheap employees to match. Only a matter of time before amazon buries this company and its lack luster unappreciated associates in the ground

Wouldn't surprise me if customers like this guy are part of the reason Kroger is replacing cashiers with self checkout robots.

You can't argue with a robot. It says you gotta pay a certain price and you gotta pay it. Good luck arguing with a machine!

Unless you wanna walk out with the groceries without pay the machine in which case enjoy being arrested and going to jail next time you try and pull that stunt since more and more self checkouts have cameras built into them.

Anonymous wrote:

---

Anonymous wrote:

---

Wouldn't surprise me if customers like this guy are part of the reason Kroger is replacing cashiers with self checkout robots.

You can't argue with a robot. It says you gotta pay a certain price and you gotta pay it. Good luck arguing with a machine!

Unless you wanna walk out with the groceries without pay the machine in which case enjoy being arrested and going to jail next time you try and pull that stunt since more and more self checkouts have cameras built into them.

---

 I use to look up to him but because it's every damn time he comes in now I do not respect him for is constant price bargaining. If I have to pay full price so too do you. I was taught taking advantage of the system to this degree was wrong and a sin. This is what I'm getting tired of:

This has a dent in the box. Give me a discount. This has a tiny tiny bruise in the side.  Give me a discount. This location half a town over is selling it for this price. Give me a 80% discount. This has two squished berries in it. Good good just take out the two bad the rest will be fine. I'm tired of giving you a 60% discount all the flippen time. This is less than six months from expiration. Give me a 50% discount. Good god. This is getting old. 

---

Reminds me of an episode from the 1970s classic All in the Family where the union that represents Archie goes on strike and money is tight so when Archie is shopping with Edith he finds out the store gives discounts for dented cans so he takes a hammer off the shelf and tries to discreetly hit the cans in their shopping cart.

Wouldn't put it past this customer to purposely damage boxes/produce and then show up at the checkout lane and cry about how he should get a discount because of damaged product. That, or he digs on the shelves and hunts for dented and banged up stuff.

Maybe someone should direct him to the clearance bins where ACTUAL damaged product is sold at markdown prices.

Anonymous wrote:

---

Anonymous wrote:

---

A regular customer keeps asking us to price over ride things to match other Kroger stores. No biggy make it right so long as it's within the Kroger family. He's really taking advantage of a system and I find it wrong. When he wanted me to only charge him for half the order to supplement the size we were out of I told him that we can't do that. I called the pic in charge up and he price over rided the whole order for the digital sale price. Which is what I did but it wasn't good enough for the customer. He wanted half the order for free and pic told him that we couldn't do that. He scolds me about how that's misleading sales information to the  customer. No it's not we ran out it says it in the fine print "While supplies last. We offered you a substitute but it wasn't good enough", we gave it to you for the sale price, you're trying to heckle and bargain to what is against company policy and we're not a market where you can constantly price challenge every thing. We're not loosing our jobs because you only want to pay for half of it when the bill is due. Instead of being a respectable adult you became childish, rude and nasty about it. Thank you I'll never see you the same and be less respectable to you and call the pic immediately if you heckle and bargain. Good god this needs to stop.

---

 You need to learn to VALUE HIM and he is the customer and the customer is ALWAYS right. Cheap company with cheap employees to match. Only a matter of time before amazon buries this company and its lack luster unappreciated associates in the ground

---

 Yeah? Well, at least, with Kroger, the customer can talk to an actual person...Wait till those Amazon robots start delivering everything to your door prepaid for...Good luck arguing about petty discounts and freebies with a robot...We'll see how far you get with that...Believe me, customers are valued as they should be, at least in my Kroger, but more and more with companies nowadays, it seems REAL customer service is starting to fade away in favor of self-service, automated attendants over the phone (Press 1 to wait for customer service, Press 2 to leave a message, etc.) and new technologies...And the sad thing is...If people don't like it, who are they gonna complain to if there's not an actual person to listen?

Is THAT the kind of future we want???

By the way, Kroger is one of the Top 10 employers in the U.S. and is the #2 grocery store next to Wal-Mart, which is #1 out of all companies...The rest of the Top 10 is made up of fast food companies, government entities like the USPS and the Armed Forces and delivery services like UPS...Amazon didn't even make the Top 30, so it still doesn't employ as many as Kroger...Believe me, if Kroger goes down, a very large portion of the workforce of this country goes down with it...A matter of time maybe, but I'm still not holding my breath any time soon...To be honest, though, Amazon is no saint, either and history has proven that time and time again...

Odd desire to put an end story to this: 

The customer was investigated by loss prevention. Company was loosing hundreds on him for asking us to price over ride items at a $1.00 then b-i-t-ch about it. Complained about product quality all the time even if it was of good quality. By the time he got his items home they were damaged and bruised due to customer neglect. Management was requested to tell the employees that this individual is no longer allowed price over rides period. He was treating us like a flee market constantly bartering prices. In his culture that's okay but not in Kroger's culture and business ethics. Price is set. Period that's it. Loss prevention looks at every price over ride now. It doesn't go to book keeping like it use to. The only exception is if the price in our system is wrong. He can no longer buy one item of a buy 5 save 5 sale and get the same price. Unless we are short on product and there's less than 5 on the shelf.  The store as a whole is no longer allowed to honor prices of other local kroger stores.

Since loss prevention put an end to this customer's bartering we haven't seen him in the store since. He was scamming our system and took advantage of it to the extreme. Once or twice a week. Well... okay. However three times a day several items a week. That's ridiculous. He was purchasing items that generally totaled $30 and scooted out with a final price of $10 or less. I'm sorry but my ethics have taught me that this is wrong and unethical. I haven't seen this customer since management and loss prevention told him no more price over rides on items or price matching of the lowest bidder in the area. Really nice customer but...