We (Mid-Atlantic) were told that starting next week, any cash back request of $1.00 to $100 will incur a $0.50 fee. Do y'all know if this fee can be waived in any way (either through a Kroger Plus card or by being an employee)?
Also oh boy I can't wait to hear customer complaints on this one @_@
Yep. Because most customers will bypass the un-needed fee, and go to the bank. This is not going to work if Kroger decides to charge them. If it's a way to discourage cash back, why not get rid of the cash back option all together? Who is the stupid one that thought if this 'wonderful idea' to charge a bit extra for cash back?
They already had this in Cincy/Dayton, and i just got $20 cash back today, and wasn't charged a fee. It comes up on the receipt as Emp Cash Back and waives the .50 fee.
The Seattle area has had this for a year or so. Customers got pissed when it came out because it subtracted the $3.00 fee from the amount they requested and got pissed and asked for a non refundable reimbursement. Even though they can do up to $300 we often don't have that much in the till and have to request register service. It took them six months or so to just add it to the balance. We still just tell them $100 is the max cash back.
Why should I have to pay a fee to withdraw my own money? Banks have gotten totally out of hand with their fees.
Yes, why should your bank charge you a fee! But that isn't the issue here, while unlimited cash back was the normal before, now a fee is the "norm". How many remember their banks telling them to always select "Credit" when making purchases using their DEBIT cards? The banks were not doing this to protect or make it easier for their members, selecting "CREDIT" allows them to charge retailer a bigger fee. Anytime you use your Credit or Debit card someone is paying a fee to the issuing financial institution. Banks make $$$$ on your $$$$ so many different ways!
Here in the Local 1996 Atlanta GA area a cash withdrawal is free up to $100-then it is $3.00 for any amount over $100-rumor here was that Kroger wanted to start the free due to the stores getting drained out of cash due to customer withdrawls
I'm also in the Cincy/Dayton area. Our stores have had the $0.50 feel for a couple months now.
SOME customers were ticked off about it, but still had to get their money. Others, just didn't get cashback after learning of the fee. And pretty much most of everyone else doesn't care.
Between our store's policy of not having the cashiers give out change, to now this cashback fee, Kroger must really not want their customers treating them as a bank.
Here in the Local 1996 Atlanta GA area a cash withdrawal is free up to $100-then it is $3.00 for any amount over $100-rumor here was that Kroger wanted to start the free due to the stores getting drained out of cash due to customer withdrawls
Oh, so many fond memories of customers coming in at 8pm wanting to withdraw like $500 to $1000 out of the Uscans. They couldn't do it all at once, cause like some Uscans wouldn't have enough money, so when they did it... cash voucher... URRRGGHHH... gotta get it out of my till, wait, I don't have enough in my till, URRGHHH.... gotta get the ACSM to get it from the office.
Okay, got it. Gives it to the customer. I think they're done. But what's this, no they're not, they go off to buy something else, and come back, TO THE SAME USCAN, and withdraw another $300 or something dollars. Help is on it's way... What, wtf, YOU AGAIN?!! OMG ANOTHER CASH VOUCHER.... GAAADH DAMN.
There actually was a customer once who did that to me three times. That was fun.
Yeah, I can understand why they don't want the customers treating the stores like their own personal bank.
"My" store where I worked for awhile has started doing this as of this week.
Kroger is where I go because, if I were to give percentages, 90 percent of the reason is because I can put almost any cash back I want. I'm picky about my bank account, and like seeing a zero at the end rather than any other number.
Example: If I purchase at Wal-Mart, I might have to pay $XX.XX. So the .XX means I might have, say, $404.82. But I'd rather not have the eighty-two cents, just the 404 or 400 or 398 or whatever. So, I go to Kroger, buy a few items, then at the register - whether it's self-checkout or human-manned - I figure out how much my total is to reach the eighty-two. Like, if my total is $X.72, obviously I'm going to try to get a dime back. If it's $X.25, then it's just a matter of what is 82 - 25 and splitting the difference.
NOW, however, I can't do any of that **** unless I try to figure in Kroger's bull**** fee. Even then, it's not like I can do much about it. I'm going to end up with $XXX.50 whether I like it or not.
It's like Verizon. I pre-pay (natch), so I used to just have to pay a flat fee of $60. NOW, I pay each month still, BUT I have a ****ing $1.50 service charge for 911 fees. So instead of $60, I get to pay $61.50. The fee is there whether I want it or not.
**** Kroger and its crappy fee charge. Kroger was one of the only places I could go where I could get actual change back instead of a $20, $10, etc. It's like how the ATMs for my city get pissed off at you if you try to take out $30. You gotta take out $20 or $40, son, we don't drop tens here. (sigh)
