Our store has a day staff and evening staff. So we have like 15 trained cashiers or cross trained cashiers/clerks. It use to be originally half of us would be on day and the other half would be evening. Now that our store hours have been reduced we have all our staff during the 10 hrs our store is open. So we have like 15 cashiers/clerks scheduled and only 6 check stands. So 9 of us have like nothing to do because we're all given cashier hours. I've started learning the other ropes of the store. I have figured out two job duties with little to no training and I'm now going to be pulled over to these areas instead of cashiering all the time. Finally. This goes for a hand full of other staff too. Now the manager is having to hire additional staff to cover the gaps.
I don't know about you but our new hires think the job is below them and mouth off at management all the time because they think the work is lower than you. I'm getting sick of this attitude. Either show up and do the job or quit and find something else. Society is opening up so go back to your old profession.
We hired a few new individuals that constantly mouth off at customers and I can understand professionally standing up for your self in a customer first job... However they do not do it professionally and it's only a matter of time before they're fired.
That is when the Department Leader or Store MGMT needs to tell them how it is! Too many times no one wants to be the bad guy and tell them to either conform or get out the door! You cant make people courteous, only give examples and have them watch you. While cashiers/clerks are not the Department Leader or Store MGMT, I always liked when "normal" stores associates held other newer associates accountable and called people out. If the new associates cant work with the hopefully friendly, courteous, established Team, they don't need to be there.
I've worked with a lot of coworkers that just don't get it. They're lazy and just don't care. Then you get the hard workers (me) who just can't quite cut it in a company that encourages laziness and rewards laziness with promotions and other b.s. that encourages them to be lazy. I'm part of the group that enjoys working and will put my all at regardless of what job I have. The problem at my store is that no one is held accountable for their actions, their sloppiness or their arrogance. If management punishes they do it all wrong and often punish the good workers that show up every day and do their job duties well. This company just doesn't get it.
You have to be very careful when standing up for yourself in a job ESPECIALLY when it concerns customers. EVEN IF done professionally.
But yes. We recently rehired a clerk that was fired for gift card discrepancies in the checkstands well over $10k worth. (Somehow he managed to get his job back via the union but that's another story.) Well he was hired on as door monitor, meaning he had to count customers going in and out, and wipe down baskets if needed. He recently decided that other courtesy clerks can take over and made this well known. Much to his chagrin, no one has gone over for him. So he leaves his post and his counts are way off. Once he stopped counting and someone was forced to cover for him he said we had 45 people in the store when the actual head count was around 90-100. I for one REFUSE to cover for him. Its HIS position, and HIS responsability.
