I always wonder when people order at the deli, they will say "thin but not chipped". if it's thin, obviously it wont be chipped. And if you ask what they mean by chipped, if you ask 5 people you will get 5 different answers. And what is boiled ham? Sometimes we have older customers ask for boiled ham. When you ask them what they mean, they get annoyed.
Also, Boars Head has us doing a new procedure where we write down the entire order and then do their order. Sometimes the customer walks away. Meanwhile, the other customers stand there, and are like "why are you ignoring us?"
There's sliced very thin, shaved, and chipped. Chipped is basically shredded. Shaved is still in slices but the slices are so thin you can't get a full sized slice.
I hate when people say "like sawdust." There's some old bag who always comes to the deli and asks for it like sawdust. Then after you cut it for her she'll open the bag and examine it to make sure its to her liking. If a piece is slightly too big she demands the whole thing be done again.
I hate when people say "like sawdust." There's some old bag who always comes to the deli and asks for it like sawdust. Then after you cut it for her she'll open the bag and examine it to make sure its to her liking. If a piece is slightly too big she demands the whole thing be done again.
That is ridiculous. If I waited on her, and she asked me to do it over again, I would politely say "do you have a knife and a cutting board at home? Chop it up as fine as you wish."
I always wonder when people order at the deli, they will say "thin but not chipped". if it's thin, obviously it wont be chipped. And if you ask what they mean by chipped, if you ask 5 people you will get 5 different answers. And what is boiled ham? Sometimes we have older customers ask for boiled ham. When you ask them what they mean, they get annoyed.
Also, Boars Head has us doing a new procedure where we write down the entire order and then do their order. Sometimes the customer walks away. Meanwhile, the other customers stand there, and are like "why are you ignoring us?"
Why can't you just do it as they request it? For example: if customer asks for 1\2 thin cut ham and 1lb of chopped ham why not do that? Boars head will never know unless someone says something. Boars head has us do that too, and we just do it as they request it. Keeps them happy (at least at my store) and as I said, as long as Boars Head doesn't know... They can't say anything
Our Boars Head people are such weirdos. I've worked in the Deli since 2007 and we got Boars Head in 2012. Before we got Boars Head we'd always hold a meat slice up for customers to see how thick the slice was. Then we got Boars Head and they started saying "no no, don't do that, it makes the customers feel like dogs." What? So they told us to put the piece of meat on a wax paper and then show it to them, but when it's laying like that no one can see how thick the meat is! Usually when we do that, customers who are picky about thickness say something like "can you hold it up?" I normally never do the wax paper except for when the Boars Head people are around because they will freak the hell out if they see you holding up meat to show a customer. It's so dumb. In literally all the years I had been doing it prior to that, no one complained about feeling like a dog. Making problems where there are none.
I hear you. A Boars Head associate freaked out when I did that for a customer and I said "The customer asked me to show them." Well Boars Head wasn't having it. ANY of it. Even when the customer got mad and told them that THEY asked that I do it. Well Boars Head backed off real quick and I thanked the customer right in front of them.
2 hours later: called into office by manager to discuss what went on. I wasn't in trouble, but I guess Boars Head associate was furious and told management.
I don't get it...Boars Head ISN'T EVEN my manager... (Or kroger management i believe) They are deli meat people and send the product to deli. So where do they get off TRYING to tell me how to do MY job MY customers? Its NOT their place to do so. I don't even work in deli usually. Im just helping out for 2 weeks
That sounds EXACTLY like our boars head guy! I hate dealing with him, if I accidentally forget not to use the wax paper with him around he'll come and tell me off, and he's told on me to my manager about it too. Your guy has some nerve telling the manager about you when the customer asked you to do it. Like were you just supposed to say "no sorry Boars Head doesn't like it when we lift up their meat"??
Nope. And I'll still do it. I may even do it more just to piss him off now. The customer asked me to show the product I cut and I did. I'm there to make sure the customer gets the product they ask for the way they want it whether Boars Head likes it or not.
I always wonder when people order at the deli, they will say "thin but not chipped". if it's thin, obviously it wont be chipped. And if you ask what they mean by chipped, if you ask 5 people you will get 5 different answers. And what is boiled ham? Sometimes we have older customers ask for boiled ham. When you ask them what they mean, they get annoyed.
Also, Boars Head has us doing a new procedure where we write down the entire order and then do their order. Sometimes the customer walks away. Meanwhile, the other customers stand there, and are like "why are you ignoring us?"
If you haven't already figured out, customers hate waiting at the Deli. Yes, I can see customer getting annoyed with standing there with the employee "ignoring" them. How about you just take a step away from slicing the current customers orders and take their order and write it down? I'm surprised they haven't walled off the Deli counter and customers place orders for all their items and come back. If there wouldn't be too much strink it would all be presliced.
