In our store they are concentrating on only Produce and the Front End with this BS. This is insane!! Customers are likely to interact with employees in a number of departments including Bakery, Deli, Floral, Dairy, Meats, Central Aisles, General Merchandise, Pharmacy, Kitchen Place, Frozen, Clicklist etc. Why harass only two departments? This is not fair. Typical utter stupidity from Kroger.
AS IF Corporate thinks every customer goes straight to Produce, grabs something there and then heads to the Check out lanes. A few do, but not most customers.
Is this the same at all Kroger stores right now?????????
Produce is the first department that people tend to walk through. Produce and Dairy. Everything else is just extra.
Extra, you say??? Really? What? Are you delusional?? Dairy is all the way in the back in my store, but is frequented heavily because many people buy milk, orange juice, eggs, cottage cheese, etc. And they walk all the way to the back to get those items. And So?? That is not a legitimate "excuse" as to why Kroger corporate can put the pressure on Produce and Front End to be EXTRA FRIENDLY AT ALL TIMES, but the employees in the rest of the store are given much more slack. Something isn't right with this picture.
Most customers circulate through at least a good percentage of the store if they are buying more than a small basketful of groceries. The impression they get from all the departments and the interactions they have with employees in the other departments have impact on their total shopping experience, it all adds up.................not just the first dept and the last dept they deal with. And Kroger Corporate knows that.............or should, if they have any sense.
In our store they are concentrating on only Produce and the Front End with this BS. This is insane!! Customers are likely to interact with employees in a number of departments including Bakery, Deli, Floral, Dairy, Meats, Central Aisles, General Merchandise, Pharmacy, Kitchen Place, Frozen, Clicklist etc. Why harass only two departments? This is not fair. Typical utter stupidity from Kroger.
AS IF Corporate thinks every customer goes straight to Produce, grabs something there and then heads to the Check out lanes. A few do, but not most customers.
Is this the same at all Kroger stores right now?????????
That my friend is called pulmonary statistics. Statistics show where most of the problem is with employee's not being friendly.
FE is the first thing one usually experiences when they come into the store, and is the last thing they experience when they check out in most cases. That's why it seems like that is one of the main depts picked on. At our store the secret shoppers ho through the front end then hit each other dept.
How we can tell if a secret shopper is in our store, is they ask, say, "where are your cookies?" You tell them it's on xxx aisle. That's not good enough. They ask "can you show me or its not there." Making you show them that it is in fact there. If they have to ask that, then you basically "failed" because you have to take them to the item.
