All of a sudden our managers have to scan hundreds of product daily. It takes them 6 of their 10 hr shift to do it so now they have zero time to do their jobs. Wtf? Isn't this supposed to be a night crew thing? I recall doing it on n.c. but why are the managers all of a sudden responsible for it?
Possibly because n.c. is screwing up. All it takes is one or two stores to make this different. Management may not like it either. And it wouldnt surprise me if management "got back" at n.c. for making management waste over half their shifts scanning.
Stupid question.......it "In-Stock" is so important, shouldn't there be a focus on making sure the FE scans every items. How many people know of a cashier that will only scanning 1 items for 30, because they are all the "same price". Also, shouldn't there be a focus on scanning the boxes coming in? Also, are these managers also really looking at the "Top Shelf"? I have walked down a number of aisle and see so many items just thrown up there, without any organization. Its one things to put the 1-5 items from the case up there, another when multiple cases are up there.
What are they scanning? Backstock from the previous nights' truck, old backstock or random stock?
Who is scanning? Day grocery manager or store managers?
How long has nc been spotting everything and running stock off the floor(conditioning as they go)? Then, the night manager does residual scan on all the backstock. We started 9 months ago. It was a mess at first but has improved some. I was spending 2 hours scanning residual backstock and another hour putting it away because the rest of nc already clocked out.... That would be great if the day managers had to do it at our store. lol. Sunday night is the worst. We get a lot of small distros(1 or 2 cases of 100 different products). Cao does not show it was received while I am scanning backstock. If a number looks high, I have to do cntrl O to see that it hasn't been received.
There was another issue within last 2 months in our division. When clicklist switched to a different handheld, the sales were not being deducted from the BOH correctly. There was a glitch that basically deducted the same sold product multiple times from the BOH. This caused 1000s of BOHs to go negative. I might be exaggerating on number but it was a lot. Then cao was ordering to refill shelves but everything was already on backstock. I noticed it the day it started and was able to keep up with most of it so our backstock did not get out of control. IT solution: They fixed the glitch. Now, each store needs to scan all 15000 grocery items and make sure the BOHs are correct. We were given extra hours in elms.
EUID is right about scanning every item. I will never have the right boh on sparkling ICE, cat food cans or individual gatorade. I wait until they are out of stock and zero them out then.
What are they scanning? Backstock from the previous nights' truck, old backstock or random stock?....
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This is new. All of a sudden they've started this program this week. It's not just at my store but other sin my area too. I guess this is what happens when your night crew is two people and one calls out half the time so the store has to close. I've been picking up extra hrs by doing the duties n.c. is fail on. I did n.c. before so I know how to do err.. most of it. Have an idea of it basically.
If NC did their job properly then management wouldnt have to do nc's job. Hell, even I have to clean up after them...leaving boxes on the floor in some aisles, bailing THEIR cardboard etc.. and if you say anything, they have a tizzy fit and get mad.
All of a sudden our managers have to scan hundreds of product daily. It takes them 6 of their 10 hr shift to do it so now they have zero time to do their jobs. Wtf? Isn't this supposed to be a night crew thing? I recall doing it on n.c. but why are the managers all of a sudden responsible for it?
Just managers being lazy as usual. They just dont want to work.
What are they scanning? Backstock from the previous nights' truck, old backstock or random stock?
Who is scanning? Day grocery manager or store managers?
How long has nc been spotting everything and running stock off the floor(conditioning as they go)? Then, the night manager does residual scan on all the backstock. We started 9 months ago. It was a mess at first but has improved some. I was spending 2 hours scanning residual backstock and another hour putting it away because the rest of nc already clocked out.... That would be great if the day managers had to do it at our store. lol. Sunday night is the worst. We get a lot of small distros(1 or 2 cases of 100 different products). Cao does not show it was received while I am scanning backstock. If a number looks high, I have to do cntrl O to see that it hasn't been received.
There was another issue within last 2 months in our division. When clicklist switched to a different handheld, the sales were not being deducted from the BOH correctly. There was a glitch that basically deducted the same sold product multiple times from the BOH. This caused 1000s of BOHs to go negative. I might be exaggerating on number but it was a lot. Then cao was ordering to refill shelves but everything was already on backstock. I noticed it the day it started and was able to keep up with most of it so our backstock did not get out of control. IT solution: They fixed the glitch. Now, each store needs to scan all 15000 grocery items and make sure the BOHs are correct. We were given extra hours in elms.
EUID is right about scanning every item. I will never have the right boh on sparkling ICE, cat food cans or individual gatorade. I wait until they are out of stock and zero them out then.
I can see how the Pickup (ClickList) system might have messed up. When a customer picks up their order, the order is "Tendered" on the POS (basically the same process as on the Front End). I'm sure the system was recording 2X items sold for 1 item. BOH being reduced when the item is scanned by the Selector and another when the transaction is actually "Tendered" on POS. While customer might have a "Pending" charge when placing the order, "Tendering" the order at POS is the final step to actually fully charge the customer. This hiccup wouldn't surprise me at all, too often Corporate Departments do not fully think out a new process and or ask someone outside the project to share their input and or try to "break it" before launch.
I don't get it either all these problems could be solved by simply going back to manually ordering what is needed. It would take up 1/4 to 1/6th time that is wasted by all the various scans being done now, and an added bonus you would not have to deal with all the extra crap coming in every night.
I don't get it either all these problems could be solved by simply going back to manually ordering what is needed. It would take up 1/4 to 1/6th time that is wasted by all the various scans being done now, and an added bonus you would not have to deal with all the extra crap coming in every night.
The problem is thinking outside your store walls, stores in general have issues ordering and or completing tasks (multiple reasons). Having the system order depending on POS sales data can be standardized and for the most part is effective in ordering. The problem is the unknown issues with items, warehouse issues, broken items, shrink, not all individual items scanned (so 1 item is ordered 2X, while the other item isn't ordered at all).
All of a sudden our managers have to scan hundreds of product daily. It takes them 6 of their 10 hr shift to do it so now they have zero time to do their jobs. Wtf? Isn't this supposed to be a night crew thing? I recall doing it on n.c. but why are the managers all of a sudden responsible for it?
Are you really surprised? Managers are flat out lazy and just waste time by taking excessive smoke breaks and talking about anything to customers and other lazy managers. They also waste time in crying about the smallest things they can find.
