Can we get some programmers who are not on drugs to fix the Harvester issues?
The biggest one is this nonsense with splitting items into multiple totes. A customer orders 12 packs of Kool-Aid and they have 2 totes on my trolley - let's get 10 packs and put in one tote and then get 2 packs and put in another tote. Now, it has moved to (virtually?) all items. Customer orders 5 apples? Get 4 and put in one tote, then get 1 and put in another tote. Oh and use two bags, Oh, and weigh them twice, Oh, and the customer gets home and is like, "Why are there 4 apples in this bag and 1 in another bag?" Also had a customer order 4 bananas, and they had 3 totes on my trolley, so get 1 banana and put in one tote, get 2 bananas and put in another tote, then get 1 banana and put into the 3rd tote. [utter disbelief...] Then use 3 bags instead of 1, and then weigh it 3 times. And it creates extra work - lots of it, and lowers our pick time too. Then imagine the other day when I had a trolley where each customer had 3 totes, x3 And I had to keep getting multiple limes, and apples and bananas for each customer... /wow
Sub an item, and (sometimes) the rest of the items scramble, you have to reload the page to get it back in order. New people/cross-trained people/other departments who don't know about this are all over the store!
Sometimes you hit sub for an item and it sends the item into review. Gotta go in and bring it back out.
Can't weigh on a stationary scale without sending all remaining items to review/mark as unavailable. How is this so hard to fix/implement? Their excuse was, "We have scales on our trolleys?" Do we? No, we don't!!!!!!! And if we did, we'd have no batteries for them!
There's some others i'm sure I can't remember.
So, stupidity? Apathy? Procrastination? Obliviousness? Or I suppose there's some really genius reason to do things this way - Yeah, i'm sure.
Oh, the other one is not grouping like items together on the list. So I get Bell Peppers. Then I get some cucumbers. Then I go get some... Bell... Peppers... Computers do this automatically - easily. Wouldn't you have to actually tell it to do it out of order, on purpose?
This idiocy is still going... no one cares. It's wasting time and more - and my sanity.
Still with this splitting of items. More than one tote per order and they order multiples of an item, it's split between totes. Get one box of mac and cheese in tote 3 and one box into tote 4. (If they are going to order two loaves of bread, I want them in the same tote and same bag... Same if they order some dog food. I could put it all in the same bag. I mean, we have to do this manually, but it shouldn't be that way!)
The district manager of our district's Grocery Pickup told me that this was a known bug and they are trying to fix it. Well, it's been going for like 5 months when she told me that, and it's been another 2 or 3 months since, and it's still here!
Another one popping up a lot lately is customer with two totes on trolley, but it puts all the darn items in one tote, and like one item in the other tote, while the first tote is overflowing and you can barely fit more in it!!! It will also do this across trolleys - so you go to stage and find an already- staged tote from the same order with just one banana in it! I feel so dumb working for this company, I swear.
Where can I apply for these jobs? It should be easy to take the job from these crack-addled morons!
And oversized: customer orders 3, 12-packs of Coke. Labels are 12, 13, and 14. Scan 14 first? HUH?!!! wtf?! Then 12, then 13. Or scan 13, then 12, then 14.
Sometimes you're on like 8 and it's like get a 24-pack of water, and scan label 26... wut?!
This can also actually cost Kroger money. I once had a customer order 2, 36-ounce clothes detergents. It splits them between two totes. But we are out of stock, so I had to sub an 8unce. Since they are in two different totes, I have to sub one 8unce for each 36-ounce, instead of subbing one 88 for 2 36s. I could out of stock one, and sub the 88, but nope. Stupidity should be painful. Or at least cost money.
unce. Since they are in two different totes, I have to sub one 8
