If the store doesn't have it, then what do they expect you to do? Pull it out of thin air?
I imagine clicklist is graded on store data. Metrics.
Handheld says there are 12 units in the store but clicklist can't find them. Negative grade. Called controllable out of stocks.
Handheld says there are 0 units in the store. Computer says they are out of stock from warehouse. Not so bad of a grade. Uncontrollable out of stocks.
There are many processes in place to make sure everything is in stock and the controllable out of stocks are controlled. It depends on every person doing their part of the process.
First, the warehouse needs to send what is ordered and have 0 mispicks. Doors on trailers from warehouse have seals on them. Seal numbers are documented when they arrive at the store.
Second, the people unloading trucks need to make sure every pallet being unloaded is accounted for. There is a load sheet that needs to be checked off.
Next, the backdoor and garbage chute need to stay locked. Nothing walks out the back door or gets thrown into the chute without being accounted for. Customers are not supposed to shoplift. I believe a lot of water vanishes on the (bob) bottom of basket. Cashiers are supposed to scan one product at a time. Not scan only one can of soup barcode for 8 cans of similar priced soup.
Day crew is supposed to do top stock scan and run all backstock daily. Day crew is supposed to replenish sales items often. Day crew is supposed to walk thru the store and either find products or zero out holes daily. They choose to zero everything out without searching backroom. Day crew is supposed to correct allocations and balance on hand weekly for certain sections of the center store. Go backs need to be returned to the shelf asap. Damage needs to be scanned out asap.
Night crew is supposed to run the trucks completely daily. Conditioning and put products in the right spot at lightning fast speeds. The computer is supposed to only order what is needed to keep shelf stocked. Night crew gets blamed for everything day crew is not doing.
Reality:
We have 12 grocery trucks weekly. At least 5 mispicks(which is on the low side) on each truck. 60 a week. Sometimes it is wrong product and other times it is missing. I estimate 90 boh corrections need to be made weekly. 360 monthly. 180 cases of backstock a month that doesn't fit on the top stock shelf especially if daycrew is not doing the replenishment scan correctly or at all. The more backstock on uboats, the harder it is to get it ran often. If no one fixes bohs, it snow balls into several uboats. It takes me half a night shift to clean up the mess and correct bohs for one aisle when it is too out of control. Corporate sets allocations to a standard number when a set is reset. One store might have deep shelves that hold a lot. Another store has shallow shelves that hold 1/3 less. One district manager allows capping product(laying cereal flat on top below shelf). Another doesn't. Every store is treated the same when corporate resets the allocations. Corporate also sets minimums based on sales. We are not allowed to set mins on the Zebra. The telxon will be gone soon. IT has added a feature where it will zero out negative balances daily at midnight. Slowly, it will correct the boh that day crew has neglected to fix.
I am only supposed to order bare minimum. I am supposed to let the computer make all the ordering decisions so the algorithms can find the perfect ordering pattern for the store.
The computer orders too much of unnecessary product and not enough of fast sellers. Distros are a **** show. Sometimes we know what we are getting beforehand and sometimes we don't know until it is already in the store.
As soon as we have these processes figured out and force them to work, a new process is introduced every 5 years or so. Same goal, different name with slight changes. Kind of like the recent paystub change over.
