You were probably just convenient to her. People service staff are less than dogs to a lot of these ass hats, and they really think we're there for their abuse.
How best to handle it? Walk away without a word. If they follow you, hand up, loud voice, tell them to stop following and yelling at you, and to take their problem to customer service, and to ask for a manager.
You've got a store full of witnesses and cameras every where to back you up. Just be sure to be seen doing the right thing. Everything every where now is about covering yourself.
One thing....you do not want to scream back. Because then it WILL automatically become YOUR fault. EVEN THOUGH it technically isnt.
If you are screamed at off the clock, then scream back. But this is risky because depending if management likes you or not, you may find yourself having a coaching on your next day of work
One thing....you do not want to scream back. Because then it WILL automatically become YOUR fault. EVEN THOUGH it technically isnt.
If you are screamed at off the clock, then scream back. But this is risky because depending if management likes you or not, you may find yourself having a coaching on your next day of work
It seems certain privileges are immune to being coach. And those privileges comes in 2 colors.
I had been coached to allow customers to scream at me by department manager and Assistant Store Manager in 2020
