Kroger Employee Forum

Cashier

Customers don't want to go to the bank. Customer wants to withdraw money, but disagree with the fee that comes with withdrawing money from an kroger cashier station. Next thing, the customer is saying the cashier refused to give money...Here comes department manager agreeing with customer becaus...

Anonymous

If your customers have a high number of returns or have a high number of returns of the same item time and time again this is a scam. 1-3 times is okay and understandable. But repeated time and time again don't honor it. It's a scam. If you suspect a customer pulled an item off a shelf then demands a return w...

Anonymous

Has anyone else noticed that several customers have lost their social skills during covid? It's like they never recovered and frankly some have gotten worse. The karens have gotten worse and frankly more difficult to deal with. People struggle in basic courtesies, manners and basic politeness...

Anonymous

Our store manager is finally standing up to customers scamming the system with high returns. No more. it ends! No more kissing their @$$es. No means NO! I mean really? You can't tell me the customer is right when you know they're scamming the system with fake returns. That's not right. Note to all cashi...

Anonymous

Ok, let me get this off my chest... THESE ZEBRAS SUCK ASSSSSSSSSSS First of all- I'm scanning out leftover markdowns to donation, and the thing just stops scanning. Have to submit, go back in to scanning out donations and continue. THIS HAPPENS MULTIPLE TIMES DAILY! You gotta log in to the zebra...

Anonymous

Got tested recently and sure enough I have it but its one of the real mild variants nothing to cry about. Thing is though its making have the sh-its. Customers really get on my nerves so as a way to get back at them I sometimes when I can just fart down aisles and trust me it can be unbearable at times. But I had...

Anonymous

I've noticed a huge increase in customers pulling scam rings in our store ranging from visa gift cards to sco customers taking advantage of the program and theiving from the store. Pretend scanning basically. If you're having visa gift card issues: Pull the cards from the shelf and put them in the se...

Anonymous

I want to try dairy of frozen department. Our dairy and frozen is very understaffed and needs help and produce is over staffed in the morning. Once my 83 or 90 days is over with then I'mma talk to the store manager about seening if I can transfer to dairy to help out.

Anonymous

Short staffed with barely any hours Makes $1.3 million + in a week while total store payout including overtime is $66K But but muh elms says a 600 piece truck with scans and writing orders and helping customers and breaks and conditioning and markdowns and in store transfers and endcaps and stopping e...

BagBoy · Anonymous

Embarrassing to have to tell people it is "on sale". Sell your stock anyway. Sleazy s__t company.

EUID_Unknown · Confused employee

So mixed answers are among managers and associates. There are managers whom will give mixed answers between charging bags and not charging bags. Do any of you decide whether to charge or not to charge bags? What do you all say and do if manager catches you for not charging bags?

Anonymous

The company acted too soon to go back to normal pre-covid store hours. Our staffing is so little we often end up forcing customers through sco because we have a lack of cashiers. Boy do customers get irritated and rude about going through sco. Customers: stop taking it out on the staff member that actua...

timepasses · timepasses

I'm a bagger and for the second week in a row they have me working as a cashier. If this keeps up, shouldn't I get more money?

Anonymous

See topic. Advice help is appreciated. courtesy clerk is off the list so is fat city bakery. Ty

Anonymous

A big shout out to the fred meyer employees who stripped us of the 21+ over button for liquor because you failed four sings in a row. Now the rest of us have to suffer until customers adjust. So well get to deal with a lot of @$$ holes for a while. sorry but if your 80+ you still need it. If you dont have it no sal...

Anonymous

Had a tard who would ride this jack like a skate board only he lost control and crash into a coke display sh-it spraying every where. GOOD JOB!

Anonymous

Going back to amazon prime shopping because I can no longer bring my self to support the store I work at. Our leads are nippy as hell right now and I can not support my self to support my own company by spending my paycheck there. I will not spend my money at a place where I am not respected as a staff member.

Anonymous

i work in the pharmacy. the pharmacy manager has said that now we have to start putting our cell phones in a basket. am i required to comply with this? our department is non-union, if that helps.

Anonymous

Customer comes in claims they have for example 600 fuel points. Same said customer comes back a week later and says they have 150. Customers are taking reciepts from others that have high point balances and claiming them as their own. Is this happening at your store fuel clerks?

Anonymous

Not that it really needed it but its being remodeled. So their letting some of these gross woman use the mens bathroom. Im sorry but Im not gonna stand for this. Its one thing to allow this but its another when some 400 pounder plops their blubber butt on toilet in the stall. Ive been taking all the TP when I...

Topic		Started By	Replies	Views	Last Post
	Customers still get upset about cashback fee (Preview) Customers don't want to go to the bank. Customer wants to withdraw money, but disagree with the fee that comes with withdrawing money from an kroger cashier station. Next thing, the customer is saying the cashier refused to give money...Here comes department manager agreeing with customer becaus...	Cashier	5	1491	Jun 22, 2022 by Anonymous
	Return scams = high right now. (Preview) If your customers have a high number of returns or have a high number of returns of the same item time and time again this is a scam. 1-3 times is okay and understandable. But repeated time and time again don't honor it. It's a scam. If you suspect a customer pulled an item off a shelf then demands a return w...	Anonymous	6	1089	Jun 22, 2022 by Anonymous
	Social skills of customers dropped since covid (2019) (Preview) Has anyone else noticed that several customers have lost their social skills during covid? It's like they never recovered and frankly some have gotten worse. The karens have gotten worse and frankly more difficult to deal with. People struggle in basic courtesies, manners and basic politeness...	Anonymous	4	849	Jun 21, 2022 by Anonymous
	Store manager decided to cut off repeated return scammers. (Preview) Our store manager is finally standing up to customers scamming the system with high returns. No more. it ends! No more kissing their @$$es. No means NO! I mean really? You can't tell me the customer is right when you know they're scamming the system with fake returns. That's not right. Note to all cashi...	Anonymous	0	867	Jun 21, 2022 by Anonymous
	Fresh Production & Daily Counts (Bakery) (Preview) Ok, let me get this off my chest... THESE ZEBRAS SUCK ASSSSSSSSSSS First of all- I'm scanning out leftover markdowns to donation, and the thing just stops scanning. Have to submit, go back in to scanning out donations and continue. THIS HAPPENS MULTIPLE TIMES DAILY! You gotta log in to the zebra...	Anonymous	8	1449	Jun 21, 2022 by Anonymous
	Damn covid man. (Preview) Got tested recently and sure enough I have it but its one of the real mild variants nothing to cry about. Thing is though its making have the sh-its. Customers really get on my nerves so as a way to get back at them I sometimes when I can just fart down aisles and trust me it can be unbearable at times. But I had...	Anonymous	2	807	Jun 20, 2022 by Anonymous
	Scams and fraud high watch your sco customres (Preview) I've noticed a huge increase in customers pulling scam rings in our store ranging from visa gift cards to sco customers taking advantage of the program and theiving from the store. Pretend scanning basically. If you're having visa gift card issues: Pull the cards from the shelf and put them in the se...	Anonymous	6	909	Jun 19, 2022 by Anonymous
	Thinking of transferring outta produce department (Preview) I want to try dairy of frozen department. Our dairy and frozen is very understaffed and needs help and produce is over staffed in the morning. Once my 83 or 90 days is over with then I'mma talk to the store manager about seening if I can transfer to dairy to help out.	Anonymous	4	908	Jun 18, 2022 by Anonymous
	This Place is a joke (Preview) Short staffed with barely any hours Makes $1.3 million + in a week while total store payout including overtime is $66K But but muh elms says a 600 piece truck with scans and writing orders and helping customers and breaks and conditioning and markdowns and in store transfers and endcaps and stopping e...	Anonymous	4	947	Jun 17, 2022 by Anonymous
	"Sale!" price includes big markup. Yes? (Preview) Embarrassing to have to tell people it is "on sale". Sell your stock anyway. Sleazy s__t company.	Anonymous	1	3104	Jun 16, 2022 by BagBoy
	Charging bags? (Preview) So mixed answers are among managers and associates. There are managers whom will give mixed answers between charging bags and not charging bags. Do any of you decide whether to charge or not to charge bags? What do you all say and do if manager catches you for not charging bags?	Confused employee	15	1014	Jun 15, 2022 by EUID_Unknown
	Staffing at my store is a joke. (Preview) The company acted too soon to go back to normal pre-covid store hours. Our staffing is so little we often end up forcing customers through sco because we have a lack of cashiers. Boy do customers get irritated and rude about going through sco. Customers: stop taking it out on the staff member that actua...	Anonymous	3	838	Jun 15, 2022 by Anonymous
	Do cashiers make more than baggers ? (Preview) I'm a bagger and for the second week in a row they have me working as a cashier. If this keeps up, shouldn't I get more money?	timepasses	12	4203	Jun 15, 2022 by Anonymous
	Best dept to work (Preview) See topic. Advice help is appreciated. courtesy clerk is off the list so is fat city bakery. Ty	Anonymous	10	1277	Jun 15, 2022 by Anonymous
	By pass id for 21+ no more. Thanks fred meyer (Preview) A big shout out to the fred meyer employees who stripped us of the 21+ over button for liquor because you failed four sings in a row. Now the rest of us have to suffer until customers adjust. So well get to deal with a lot of @$$ holes for a while. sorry but if your 80+ you still need it. If you dont have it no sal...	Anonymous	1	614	Jun 15, 2022 by Anonymous
	Pallet jack skating (Preview) Had a tard who would ride this jack like a skate board only he lost control and crash into a coke display sh-it spraying every where. GOOD JOB!	Anonymous	4	1003	Jun 13, 2022 by Anonymous
	As an employee I am no longer buying my groceries from kroger due to being disrespected too many times. (Preview) Going back to amazon prime shopping because I can no longer bring my self to support the store I work at. Our leads are nippy as hell right now and I can not support my self to support my own company by spending my paycheck there. I will not spend my money at a place where I am not respected as a staff member.	Anonymous	4	819	Jun 12, 2022 by Anonymous
	department manager asking us to place our cell phones in a basket (Preview) i work in the pharmacy. the pharmacy manager has said that now we have to start putting our cell phones in a basket. am i required to comply with this? our department is non-union, if that helps.	Anonymous	27	1697	Jun 12, 2022 by Anonymous
	Scam at the Fuel Center (Preview) Customer comes in claims they have for example 600 fuel points. Same said customer comes back a week later and says they have 150. Customers are taking reciepts from others that have high point balances and claiming them as their own. Is this happening at your store fuel clerks?	Anonymous	3	797	Jun 12, 2022 by Anonymous
	Womens bathroom closed (Preview) Not that it really needed it but its being remodeled. So their letting some of these gross woman use the mens bathroom. Im sorry but Im not gonna stand for this. Its one thing to allow this but its another when some 400 pounder plops their blubber butt on toilet in the stall. Ive been taking all the TP when I...	Anonymous	7	962	Jun 11, 2022 by Anonymous
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